Discount Electronics receives a mix of praise and criticism from its customers. Many reviewers highlight the knowledgeable and helpful staff, with specific mentions of employees like Eve and Patience, who provide excellent service and support. Customers appreciate the great selection of electronics and competitive prices, often noting their satisfaction with refurbished products. However, there are significant complaints regarding product quality, particularly with laptops that have malfunctioned shortly after purchase. Issues with customer service also arise, with some consumers reporting poor experiences when seeking assistance or refunds. Despite these concerns, the overall sentiment leans positive, as many customers express a willingness to recommend the store based on their experiences.
8 months ago
They’re highly knowledgeable. Customer service was very helpful. I had a refund situation and they were very adequate and quick about it. Also, they have really great products. I would shop here again... See more
10 months ago
I took my Dell desktop computer to Discount Electronics on Parmer Lane, because I couldn't restart it. Each time I rebooted, it got an error, and Windows diagnostics couldn't find the problem. Eve... See more
11 months ago
Terrible Experience, Beware! I had a horrible experience with Discount Electronics. I bought a Dell laptop at a high price, and within two weeks it stopped working completely. It froze, then shut dow... See more
11 months ago
Terrible Customer Service. Ordered two monitors and was told the HDMI cables came with the order. But I needed longer cables and I was going to buy them at the pick up store. I got there and the tw... See more
I bought a tower from them which arrived with a worthless cord which connected to nothing and after I paid $86 to return it they would only refund part of my money; did I say refund, THEY DON'T GIVE REFUNDS THEY RIP YOU OFF BY GIVING YOU CREDIT FOR THEIR SITE WHICH IS ONLY 2/3 OF WHAT YOU PAID FOR IT, GO SOMEWHERE ELSE.
I bought a used laptop from them as a back up one, never really had to use it but from the time I started to I have had problems with. After a few minutes it did the blue screen of death and said LOCKED on it had no clue what it meant, but WATCH DOG ERROR comes to mind. I kept on trying to read the screen before it would turn off. finally i was able to it said battery was low. It was plugged it. Not even running off the battery. And the battery always said full. I had to remove the battery to get it to work. So I have no battery in it. And more I us it more I have problems with only been using it for a few weeks and I have all kinds of software issues. What a pile of poo. Waist of money. How is a fake review 4/3/2024 this is a active account and the junk you sold me is just that. I finally figured out the battery was and is defective. As long as I remove the battery and just run it plugged into power it works. I still do not use it much because my old computer works better. You cannot except someone telling the truth about the crap you sell so call it a fake account and that I closed it. And that I am a competitor you are sad little man. Just do not sell junk
Run away from DE . Stay away . They will not ship your item when they say they will .
Do not buy here. I bought a pc, no windows key came with it. Then it took all day to get them to send one once I was able to contact them. I WILL NEVER BUY HERE AGAIN.
So far I am very pleased with them. . The initial shipping time was super fast. When there was an issue they were happy to fix it. They went above and beyond with their customer service. I am likely to purchase another pc from them in the near future. Am waiting for my replacement computer to arrive now. I will update to 5 stars once I have it back. Or downgrade to one if there are any problems.
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Discount Electronics is an established retailer specializing in used computers and refurbished laptops, operating since 1997 in Austin, Texas. The company offers a wide range of products, including high-performance laptops from well-known brands such as Lenovo and Dell, as well as desktop computers. Their inventory features significant discounts, making it an attractive option for budget-conscious consumers and businesses seeking reliable technology solutions. Targeting both individual customers and corporate clients, Discount Electronics provides quality refurbished devices that cater to various needs, from everyday computing tasks to professional-grade workstations. The company's commitment to affordability and sustainability appeals to environmentally conscious consumers looking to reduce electronic waste while acquiring functional technology. With a focus on customer satisfaction, Discount Electronics continues to be a trusted source for those in search of cost-effective computing solutions.
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