Discount Electronics receives a mix of praise and criticism from its customers. Many reviewers highlight the knowledgeable and helpful staff, with specific mentions of employees like Eve and Patience, who provide excellent service and support. Customers appreciate the great selection of electronics and competitive prices, often noting their satisfaction with refurbished products. However, there are significant complaints regarding product quality, particularly with laptops that have malfunctioned shortly after purchase. Issues with customer service also arise, with some consumers reporting poor experiences when seeking assistance or refunds. Despite these concerns, the overall sentiment leans positive, as many customers express a willingness to recommend the store based on their experiences.
8 months ago
They’re highly knowledgeable. Customer service was very helpful. I had a refund situation and they were very adequate and quick about it. Also, they have really great products. I would shop here again... See more
10 months ago
I took my Dell desktop computer to Discount Electronics on Parmer Lane, because I couldn't restart it. Each time I rebooted, it got an error, and Windows diagnostics couldn't find the problem. Eve... See more
11 months ago
Terrible Experience, Beware! I had a horrible experience with Discount Electronics. I bought a Dell laptop at a high price, and within two weeks it stopped working completely. It froze, then shut dow... See more
11 months ago
Terrible Customer Service. Ordered two monitors and was told the HDMI cables came with the order. But I needed longer cables and I was going to buy them at the pick up store. I got there and the tw... See more
They’re highly knowledgeable. Customer service was very helpful. I had a refund situation and they were very adequate and quick about it. Also, they have really great products. I would shop here again.
I took my Dell desktop computer to Discount Electronics on Parmer Lane, because I couldn't restart it. Each time I rebooted, it got an error, and Windows diagnostics couldn't find the problem. Eve and Tim investigated and found the point where the reboot process was failing, and showed me how to fix it, using the F12 button to get to the screen where I needed to change one of the settings. They didn't charge me anything for their time, even though my computer was no longer under warranty. They were very kind and helpful, and I plan to continue buying my electronic products from them. Five stars!
Terrible Experience, Beware! I had a horrible experience with Discount Electronics. I bought a Dell laptop at a high price, and within two weeks it stopped working completely. It froze, then shut down and wouldn’t turn back on. When I called customer service, the representative was extremely rude and unprofessional. She refused my request for a refund and wouldn’t let me speak with a manager. She promised to send a replacement battery but never did. When I called again, she denied saying that, then finally sent a battery—but it was the wrong size. I ended up having to ship the laptop to their repair center. They replaced the battery and some other parts, but asked for my login password, which I was uncomfortable sharing. Just a couple of months later, the laptop started having the same issues again. When I asked for a refund or to take it to a local repair shop, they refused. I don’t feel safe sending my device back to them again, especially with personal and secure information on it.
Terrible Customer Service. Ordered two monitors and was told the HDMI cables came with the order. But I needed longer cables and I was going to buy them at the pick up store. I got there and the two guys working the front desk were adamant that HDMI cables were extra. Not to mention the monitors do not come boxed. I then drive back home after getting HDMI cables at Best Buy (much better choice), only to find out the cable slots on the monitors are display cables not HDMI. But this experience only cost me $220. Never again support the local when Best Buy has way better customer service. So back to BB to exchange the cables....Thanks for wasting so much of my time.
Do not buy from this company. Their customer service is the worst of any company I have ever worked with and their products are WAY over priced. I bought a Dell refurbished computer and Discount charged $699.00. The same NEW computer at Dell was only $50.00 more. I also found the same refurbished computer at Blairtech for $399.99. So, Discount charged me $699.00, that is $300.00 more that Blairtech. Discount Electronics is a Fraud Company. They use deceitful tactics to cheat customers. Stay Away !!!!
My last three computers have been from Discount Electronics. Always a welcoming place to walk into as someone with very basic computer knowledge. Great selection and I think it's awesome they are giving second life to all these Electronics. This most recent trip to the north austin location Brandon helped me find an entry level gaming laptop and was nice about answering my questions. Always recommend DE
bought a refurbished lenovo p51 that had issues after 6 months but was treated like family...Eric and company went overboard to help...100pcto recommended..lin
Patience was very knowledgeable about the laptop she sold me
Patience and Matt were a great help in store. Patience with helping me to find the best computer for my needs, and answering my mountain of questions. At pickup, Matt was extremely helpful in answering the questions and showing how to get into Microsoft to adjust the firewall settings.
They are awesome. The computers they sell just work. I recently had an issue where I put the wrong city in the shipping address. Zip was right, but USPS was too dumb to correct it and sent is back to DE. DE sent it to me again with the correct address 2-day Fedex! That's service! It wasn't even their mistake!
I feel terrible because I can't remember the name of the gentleman who helped me today. He was absolutely incredible! He was very thorough, and very very patient. I could not be more happy with the service I received today.
Great store with great prices. I was helped by Eve, who was so helpful and informative.
Eve Ellenbogen worked with me to find the best options for my requirements. She is very patient and is willing to dig to get the best options.
Just purchased a small dell desktop for some monitoring displays. Came as specified, well packed with a power cord. Unboxed and with 10 mins of setup, its up and running. Shipping was great-arrived a day early. Great price
The Dell laptop I purchased from Discount Electronics surpassed all my expectations. Not only was the price unbeatable, but the laptop itself is fast and light. I couldn't be happier with my purchase.
I recently purchased a Dell laptop from Discount Electronics, and I'm thoroughly impressed. The laptop arrived fast, and it exceeded my expectations. Discount Electronics has fantastic deals.
This was originally a 2-star review as there had been problems with shipments on all three of my previous orders; however, I am changing it to a 5-star review based on recent communications from Discount Electronics. I've received two calls and an email today apologizing for the delay with promises of a complete refund of shipping charges. I was also thanked for helping them realize there was a glitch in the new website regarding shipping that they will now fix. The speed and sincerity in making it right is more in line with what Discount Electronics is known for: Exemplary product and great customer service. I recommend their services without reservation. Oh. And they have the best hold music ever!
Good selection of products and a knowledgeable stuff on-site. Can recommend if you look for local and competent computer support
Armando at the Round Rock store is great! He patiently listens to my needs for the two different systems that I needed to purchase. He immediately came up with a desktop system that would work perfectly for my needs, and even though the laptop that I needed was not in their store, he found it at another store and got everything ready at the other store so all I had to do was walk out and say this is what I want purchase it and leave. Excellent service!
Greg at Discount Electronics helped me pick out 3 laptops and monitors for my office. He took the time to be sure they were exactly what I needed. I had a problem connecting one to the internet. He called me right back and walked me through it.!
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Discount Electronics is an established retailer specializing in used computers and refurbished laptops, operating since 1997 in Austin, Texas. The company offers a wide range of products, including high-performance laptops from well-known brands such as Lenovo and Dell, as well as desktop computers. Their inventory features significant discounts, making it an attractive option for budget-conscious consumers and businesses seeking reliable technology solutions. Targeting both individual customers and corporate clients, Discount Electronics provides quality refurbished devices that cater to various needs, from everyday computing tasks to professional-grade workstations. The company's commitment to affordability and sustainability appeals to environmentally conscious consumers looking to reduce electronic waste while acquiring functional technology. With a focus on customer satisfaction, Discount Electronics continues to be a trusted source for those in search of cost-effective computing solutions.
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