Over a year ago
It took over 2 weeks to get my order. I was told one lie after another . Excuses all the time. I strongly suggest finding another company for your shopping.
Over a year ago
I wish I could give ZERO stars. Emailed them to say I haven't received my order. They did NOT help. They directed me to the savedby claims to report a claim. They are not taking ANY responsibility for... See more
Over a year ago
Still waiting for order and/or a response to my inquiry for tracking. Will be filing fraud on cc Monday morning and reporting to BBB! Lesson learned!
Sent the wrong thing in the mail. Offered to refund the price difference, instead of sending me the right thing. Now they want me to ship back my bottle, and just refund me, not even do an exchange. I don't want a refund I just want my dad's original item to be sent to him.
It took over 2 weeks to get my order. I was told one lie after another . Excuses all the time. I strongly suggest finding another company for your shopping.
I wish I could give ZERO stars. Emailed them to say I haven't received my order. They did NOT help. They directed me to the savedby claims to report a claim. They are not taking ANY responsibility for this shipment. NOT good customer service. Will never order again from them...
Still waiting for order and/or a response to my inquiry for tracking. Will be filing fraud on cc Monday morning and reporting to BBB! Lesson learned!
Fast shipping and no issues other than the fact that they are constantly out of stock on almost everything. Weeks at a time items are out of stock. I pay for the monthly vault membership to get free shipping but it’s a waste of money when I can never find anything to order. They need to figure out their stocking issues or I’ll be finding a new website to use.
Will never use them again!!! I placed an order on June 28th and still haven't received it (July 14th). Supposedly FedEx has been having issues with shipping. Funny how I've ordered different products from different companies with no FedEx issues. Absolutely HORRIBLE!!!
Worst Experience that I had like a customer. Hope that maybe they will hire people who know how to do their job! I ordered on 02/04 with The hope that I will get my order on 02/10 . After I tried to Find out when my order will arrive, The lady Constanza that “help me out with my order and my issue” wanted to charge me exactly The amount that i paid for the bottles just to be sure my order it s gonna be there friday, not talking about that they kept me 3 days over the phone trying to explain that the order will not arrive if I will not pay more . After I told them it will be fine to arrive in Any day after that, they cancel my order when I asked them to not cancel Even if it s not gonna he friday . Short story , Even after I stayed over The phone for 4 days trying to get my order for my birthday, never got it, and now my money it s not Even back, they got me credits on The app shop.
I have made my first and last order with this company. I placed an order a month ago for a product that was shown to be in stock. The DAY it was supposed to arrive, I was notified that they were out of stock. This should have been brought to my attention days beforehand. After days of smoke and mirrors "2 weeks" I requested a full refund. You should not claim to have things in stock that you don't. I will not waste my time and hard earned money with this company again.
Scammers!! Placed my first and last order a week before Christmas. They blamed lack of info on shipping company. I had to initiate all communication, which was useless. I think they have a standard reply for everything. They did not even respond to my complaint! Order never received after numerous promises and guarantees. STAY AWAY!!!
Promised delivery in 6 days, but was slow to get out, so they changed it to an unacceptable 12 days! I called to request cancelation and they refused to. No-one will be home to accept this, as we are traveling overseas before they deliver. Will NEVER order from them again, or recommend them to anyone. Bad, bad service, QW&S...
Ordered a item for a gift I get a email That the order was canceled So I emailed them Why was it canceled? Got no reply Reordered from another company received the item Now 2 days later I get a reply email that the order is being re-shipped I replied what happened with THEM canceling my order with no reason And told them refund my money and Do not reship Of course the reply was It’s to late it already shipped I think this is bull because I have the email of THEM canceling AND I forwarded that email to them I needed a gift And I sent it from another business because YOU canceled my order Now I’m stuck paying for this order that I don’t need Horrible!
I ordered a pretty pricey bottle of bourbon on 8/30/22. I received a tracking # that day. I still have not received my bourbon nor has the tracking # shown movement. I’ve spoke with them daily and get the run around. Now they are supposed to be refunding as it still has not shipped. That hasn’t happened either! I will never do business with them. Be very careful of this company.
following my previous review i have just received an email from customer services advising that the item which i ordered is not in stock and offering a substitute product which is at a lower price. this company cannot be taken seriously and i have requested my payment to be returned in full failing which i will request that the cc company reverses the transaction
I signed up for the vault membership and it never worked. After repeated text with them and still no access to the vault benefits I asked them to cancel and refund my money. They canceled but never gave a refund then stopped responding to my text.
DON'T SIGN UP FOR THE MEMBERSHIP! THEY LOCK YOU INTO A SIX MONTH CONTRACT!
Great shipping but came with unauthorized charges. Each and every time i placed an order, I received what I paid for, but I would have a follow up unauthorized charge. After I stopped using this service, the unauthorized charges stopped. So someone employed there is dirty.
I like their service very much and the delivery is fast. The delicious beer makes me happy. Nothing is happier than a cool beer
Compré vino falso. Después de beberlo, me duele el estómago. Todos son falsos. No vengas a este lugar a comprar cosas. Son estafadores y solo saben estafar dinero.
Received the wrong item ( not the same as on the image, absolutely different year) in a damaged box. When I asked to return it, nobody responded to my request. 0 stars
Aunque el producto no llego a tiempo, se gano cinco estrellas por lo bueno de sus licores, todos en absolutos tienen un agregado que están en mi top, muchas gracias
Based on analysis of 53 reviews rated 1-2 stars for Country Wine & Spirits
“Sent the wrong thing in the mail”
“NOT good customer service”
“Promised delivery in 6 days, but was slow to get out, so they changed it to an unacceptable 12 days”
“Worst Experience that I had like a customer”
“Offered to refund the price difference, instead of sending me the right thing”
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Country Wine & Spirits is a premier online liquor store that specializes in a wide selection of premium wines and spirits. With over 3,000 products available, the company caters to a diverse customer base, including individual consumers looking for quality beverages as well as businesses seeking corporate gifts. Their extensive inventory features top-rated brands across various categories, including tequila, vodka, whiskey, rum, and an assortment of wines. The platform is designed to provide an unmatched shopping experience, offering exclusive gifts and special deals for customers. Country Wine & Spirits places a strong emphasis on delivering exceptional choices, making it a go-to destination for wine and spirit enthusiasts. By focusing on quality and variety, the company aims to meet the needs of both casual drinkers and connoisseurs alike.
Country Wine & Spirits generally receives high praise for its fast shipping and quality service, with many customers appreciating the prompt delivery of their orders. However, a significant number of reviewers express frustration over order fulfillment issues, including receiving incorrect items and long shipping delays. Some customers report waiting weeks for their orders, with claims of poor communication from customer service when issues arise. Additionally, there are complaints about items frequently being out of stock, which can disrupt the shopping experience. While many enjoy the products offered, the negative feedback highlights a concerning trend in order management and customer support. Overall, the sentiment is mixed, with a notable portion of consumers dissatisfied with their experiences.
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