Custard Technical Services Ltd

I write this review from a perceived perspective, rather than one that I could without some work back up with hard facts or figures, however any problem perceived is still a problem. In terms of the perceived issues, and why I scored Custard quite low: 1. When using the help desk it feels like there is an urgency to close the ticket, which should be a good thing, however the issue is not fully resolved 2. There are apparent gaps in knowledge for some of the systems that we operate, something that appears to lead to a solution through trial and error, which is never ideal from an end user perspective 3. The jobs that are planned appear to be disjointed and fail to consider the interaction of the various systems. The solution appears to be one of mopping up anything that comes up, which again is not ideal from an end user perspective On a positive note, the staff are always friendly, polite and listen to the issues that we have.

Custard Technical Services very good to solve any problem when I had like forgot password,lost file and stopping any wanted Junk email. The team is very polite and helpful.

On boarding with Custard was simple, straightforward and highly effective from day one. We have certainly had our fair share of disasters in the past couple of years, thankfully we were already a Custard customer/user as the support we received through those hard months was second to none. The professionalism of all staff members is awesome, they really do look after their customers and you feel comforted that they have your back. I cant recommend them enough!

You have to wait to try and get thought to you in the mornings

Prompt response times by friendly staf. Easy to log issues. Explanation of issues to prevent re-occurrence.

Always friendly, happy, helpful! Thank you so much for all your assistance since i started the company 6 months ago.

Quick and responsive team

I am lucky as I normally get straight through to a technician who resolves my issue at that time. No complaints from my side. It would be unfair to name any individual that has assisted from Custard as there have been a number that have assisted me with IT related issues. Keep up the good work! Thanks Alison F WBS

The IT department are always very helpful, respond very quickly and do their best to get us up and running efficiently. Alex, Adam, Josh, Leigh and all the others whose names I cannot think of at this time, are always cheerful and happy to assist us.

Custard deal with any technical issues I have very efficiently. Their live chat is very helpful and all the technicians are very approachable and friendly

Support is outstanding and seed that issues are resolved is next to none.

Custard are always helpful and efficient. If a problem persists, they leave no stone unturned until the issue is resolved. Friendly, helpful and thorough. What more could you ask for?

They have always solved my computer issues without any fuss.

They are quick to respond and normally have it fixed within minutes

I think Custard are brilliant! Anything you need they are straight on it, all polite and friendly too. Great, 5 star service and people!

Always efficient service and not let me down yet.