June Cook was so kind and knowledgeable…
June Cook was so kind and knowledgeable about the cruises. She answered my questions, throughly.
4.3
Great
488 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
cruises.com receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Easy booking,..great prices
Easy booking,..great prices
Terrible scam
Booked a “deal” with them and was promised $700 on board credits but only got the $300 as they claimed I owed Princess cruise line. Our agent was always MIA and they sent constant emails threatening that our cruise would be cancelled for this money that they claimed in error was still owed. Worst experience ever! Would rather get rectal surgery rather than book using them again.
I recently booked a cruise through…
I recently booked a cruise through Cruises.com, and the experience was smooth from start to finish. The website was user-friendly, offering a wide range of cruise options with clear pricing and helpful filters. I especially appreciated the detailed descriptions and the ability to compare different cruise lines easily. Customer service was excellent—responsive, knowledgeable, and patient with my questions. They made sure I got the best deal and even helped with extras like drink packages and shore excursions. Looking forward to the trip, and based on this experience, I’ll definitely consider booking with Cruises.com again. Highly recommend for anyone planning a cruise vacation!
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Website
cruises.com
All reviews
488 total • Write a review
Showing 21 - 30 of 484 reviews
EH
Very friendly
Very friendly. Answered all of my concerns
Date of experience: March 10, 2025
LM
Professional representatives, supportive team, prompt return call back, great feedback about cruise ship,and activities
One good friend cruise to Alaska often, and enjoy her adventure every time. She highly recommend cruising with the Royal Caribbean.
Date of experience: February 26, 2025
DC
First time booking a cruise
I am still waiting to see how well this site works. Not sure how long it will take to show up on my Royal Caribbean account
Date of experience: February 20, 2025
MC
Do not use cruises.com
Do not use. Had to pay additional fees to select a cabin.. not made clear in online booking. Customer support offered no remedy.
Date of experience: February 19, 2025
JH
I logged onto the Cruises
I logged onto the Cruises. Com Website. Ease of locating and Cruise, was quite easy. Would recommend SITE to Others.
Date of experience: February 14, 2025
AU
Great customer service
Great customer service. I love your prices. Everyone in your company is very helpful
Date of experience: January 29, 2025
a
anaky
US
Do not use cruis.com
This company will promise you things like on board credit and will not follow through. When I called about it, my agent never called back and the agent I finally talked to told me it was my fault because I didn't call them enough and remind them. They did not come through with other services (putting in my cruise line loyalty numbers, putting in the celebrations we had on the cruise). I had to do all of that myself.
Date of experience: January 17, 2025
NG
Decided last minute to book a cruise…
Decided last minute to book a cruise for this month. Had the pleasure of working with Luke Gonzalez again, he is always friendly, efficient and thorough. He always makes booking Quick and easy
Date of experience: January 3, 2025
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