cruises.com receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
My agent was very knowledgeable, helpful, pleasant, friendly and very thorough. She gave a detailed explanation and encouraged me to open an account to get points and other perks. She is outstanding. I highly recommend her and Cruises.
I initially was booking my cruise on-line on Cruises.com's self service site. I had some questions so I ended up calling. My agent, Rachel, was very helpful and was able to address all of my questions and concerns. She was a delight to talk to and made my booking easy and stress-free.
June Cook was so kind and knowledgeable about the cruises. She answered my questions, throughly.
Easy booking,..great prices
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I really like working with Eric! I had scheduled a cruise last year but had to cancel because of an injury, so was really happy I could book a new one with him next July. He’s attentive and great at keeping in contact! I will be booking a new cruise with him soon for a cruise with friends next November.
when I called the representative was very nice, cooperative and very helpful. I explained that I am interested in going on a cruise with my family for vacation. She found the best deals for me. I was very pleased with the price she got me. Thank you Kiki
All I did was make a reservation facilitated by an agent. I had done most of the work myself beforehand. He was pleasant and answered my questions.
Blue was a very helpful and kind customer service rep.
The representative that I spoke to me!!!She was amazing!!! Thank you!!
Fantastic.. 100% knowledgeable, best agent ever... Fallon, took care of everything even our dinning time and table will use again for sure
It was wonderful working with my travel agent and finding the perfect cabin for my cruise. Jeannie was so helpful and friendly! We had a great time booking my cruise! Thank you so much, Jeannie! I will definitely be booking another cruise with her!
Booked the wrong day cruise. Asked for September 24 on MSc from Miami and got booked on 17 th. My email to the sales representative showed that clearly. I took an hour and half of my time to get it changed.your customer service did a very good job of getting it changed to right date.all happened sep3&4. Aggravated customer,has never happened to me in last 30 years of cruising. Stil have not received the confirmation for 2nd cabin..something is missing
