Excellent service
Thomas was very helpful in assisting me to secure a competitive deal in a very challenging market

Commerce Utilities is a review platform designed to facilitate transparency and trust between consumers and businesses. The company provides a space where customers can share their experiences and opinions about various services and products, helping potential buyers make informed decisions. By collecting and showcasing authentic customer feedback, Commerce Utilities aims to enhance the credibility of businesses listed on the platform. Targeting both consumers seeking reliable reviews and businesses looking to improve their reputations, Commerce Utilities serves a diverse range of industries. The platform offers users the ability to read, write, and respond to reviews, fostering an environment of open communication. Businesses benefit from the insights gained through customer feedback, which can inform service improvements and enhance customer satisfaction. Through its user-friendly interface and commitment to integrity, Commerce Utilities plays a vital role in the consumer review landscape.
Reviewers consistently praise Commerce Utilities for its outstanding service and professionalism, particularly highlighting the helpfulness of staff like Tom and Victoria. Many customers appreciate the ease of securing competitive deals for their utilities, noting that the process is straightforward and efficient.
The communication is frequently described as excellent, with quick responses and thorough guidance throughout the transition to new contracts. People feel supported and valued, especially during challenging times, as staff members demonstrate patience and understanding. Overall, Commerce Utilities has built a strong reputation for delivering reliable and hassle-free service, making it a preferred choice for many. The overwhelming sentiment is positive, reflecting a high level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 158 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2022.
| Month | Average | Reviews |
|---|---|---|
| Sep 21 | 5.0 | 3 |
| Oct 21 | 5.0 | 5 |
| Nov 21 | 5.0 | 5 |
| Dec 21 | 5.0 | 2 |
| Jan 22 | 5.0 | 3 |
| Feb 22 | 5.0 | 3 |
| Mar 22 | — | 0 |
| Apr 22 | 5.0 | 2 |
| May 22 | 5.0 | 1 |
| Jun 22 | 5.0 | 2 |
| Jul 22 | 5.0 | 2 |
| Aug 22 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 158 most recent reviews.
“I have used this company several times & have always had a brilliant service from Tom who looks after my account”
158 reviews of Commerce Utilities. Filter by what matters to you.
Over a year ago
Thomas was very helpful in assisting me to secure a competitive deal in a very challenging market
Over a year ago
The team at Commerce Utilities is very responsive and professional. We have handed all our gas and electricity contracts over to them and they have secured us excellent deals in these very challenging... See more
Over a year ago
From the initial enquiry via the website to implentation of the new arrangements took less than four days. The communication was excellent and followed a very logical process. The documentation was cl... See more
Over a year ago
Brilliant service all round - again! I’ve been working with Thomas for the last few years and he has always managed to secure me a great deal on my energy. Communication is always thorough and straig... See more
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Thomas was very helpful in assisting me to secure a competitive deal in a very challenging market
The team at Commerce Utilities is very responsive and professional. We have handed all our gas and electricity contracts over to them and they have secured us excellent deals in these very challenging energy pricing hikes. I cannot recommend Thomas and his team enough from securing contracts to managing our various accounts at various locations going forward.
From the initial enquiry via the website to implentation of the new arrangements took less than four days. The communication was excellent and followed a very logical process. The documentation was clear and easy to understand and only required one signature. Tom obviously knows this industry well and is an expert. I would not hesitate to recommend and will be using again.
Brilliant service all round - again! I’ve been working with Thomas for the last few years and he has always managed to secure me a great deal on my energy. Communication is always thorough and straightforward. Once the contracts are set up, Thomas always maintains contact during the contract to ensure everything is as it should be. Would highly recommend their services. Thank you commerce utilities and Thomas Thorpe.
Victoria has been fantastic and really helped us through the transition to a different company.
Tom was excellent and efficient also helped deal with the cold callers which make this process a stressful one. that said tom helped make the experience on the whole a smooth stress less transition between old tenant and myself with the COT and finding the right deal many thanks to commerce utilities
Very happy with my experience with Commerce Utilities, Victoria has kept me up to date with all progress and help us save money, giving great advice and support throughout. Thank you.
Victoria was very efficient from our first meeting to assisting me with the filling in of the forms , big saving over a 3 year period , delighted we have changed over
Quick work by Thomas to find & secure better rates after being moved to a new provider by Ofgem on the demise of CNG.
Thomas has provided a first class service to my business and given straightforward honest advice especially in light of the recent volatility in the energy market.
We have been using Commerce Untities for a few years now. Always an excellent service and although we always have alternative quotes they cannot be beaten. Thank you to all the team
I have worked with Thomas for a few years now, he is lovely to deal with and very patient with this particular scatter brain business person….I am very thankful for his help with my business contracts and would definitely recommend. Lydie
Excellent customer service from Tom, very swift & super competitive deal for my business electricity switch. Great communication & would definitely recommend
Many thanks to Tom at Commercial Utilities for keeping me up to date on the rates for electricity, which were changing significantly week by week, and for guiding me through locking in a reasonable deal in this rather unusual time for energy pricing.
Victoria has been very helpful and feel the service offered is honest and trustworthy. No off-putting hard sell, just straight forward advice and help with getting the best deal. Thank you
After trying Commerce out for my water supply and having a great experience I decided to ask them to look into the renewal of my electricity contract, they didn't disappoint! Victoria did a fantastic job, I would definitely recommend Commerce :)
Thanks again Thomas for sorting our utilities out. I was a pain throughout not wanting to commit in these difficult times but Thomas still kept helping us out. Tried going direct to cut out the middle man so to speak. Didn’t realise how difficult it really is I wasted so many hours trying to do it myself. Leave it to the experts in future. Once again thanks Thomas for all your patience.
Sorted the utilities for my office out really quickly and made it cheaper by approx £25 a month which has made a massive difference for me as i’m a small company. Thanks x
Great customer service Have never been let down Totally reliable honest advice always I’m very grateful to the support they have offered my business over the years Would highly recommend
Have received consistently good service from Tom
Commerce Utilities is a review platform designed to facilitate transparency and trust between consumers and businesses. The company provides a space where customers can share their experiences and opinions about various services and products, helping potential buyers make informed decisions. By collecting and showcasing authentic customer feedback, Commerce Utilities aims to enhance the credibility of businesses listed on the platform. Targeting both consumers seeking reliable reviews and businesses looking to improve their reputations, Commerce Utilities serves a diverse range of industries. The platform offers users the ability to read, write, and respond to reviews, fostering an environment of open communication. Businesses benefit from the insights gained through customer feedback, which can inform service improvements and enhance customer satisfaction. Through its user-friendly interface and commitment to integrity, Commerce Utilities plays a vital role in the consumer review landscape.
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