Hi All. This was my 1st dealings with cmc motorcycles and i must say the service you get from the team there is 1st class. Having seen an fjr 1300 advertised i rang initially at 1pm on a sunday afternoon .After speaking to Chris he arranged for the shop to stay open to view m/c as i was 100 mile away but i agreed to go through and arrived at 4pm as they were closing but true to Chris,s word he kept open to go through the bike with me. There was no need to look for long as the bike was just as described perfect. Great px offered Great deal on bike offered. Great communication and service from Chris. Also the delivery driver Bryn is a 1st class guy and what a character.
Would highly recommend! My first ever bike purchase and buying remotely couldn't have went any smoother. Great communication at every stage from initial inquiry through to post delivery follow up. Excellent service from Chris, Andy and delivery from Bryn - thanks guys!
Was looking for a new bike for my wife’s Xmas present the bike I was after was at CMC Manchester gave them a call and spoke with Chris in sales, nothing was to much trouble we did a deal and the bike was delivered for free a few days later as described and shown outstanding service saving my time and money. With the added Xmas bonus of £200 voucher to spend win win in my eyes, top class service will be spreading the word in the South West area Many thanks CMC Manchester one happy wife!!!
Can highly recommend Chris Whitehead and CMC Manchester following my purchase of a new bike, got a good deal on the bike, free £200 jacket and free delivery by Chris himself after work as he knew I needed it for Monday. The shop also has a great clothing/accessories dept.
I recently purchased a BMW S1000RR from CMC Manchester. The bike was listed on Autotrader and so I made an enquiry and spoke to CMC Manchester and spoke with the sales advisor Chris Whitehead. From this initial call with the sales advisor until the final moment when I collected the bike, I was treated with the utmost courtesy and respect. Every part of the sales process was thoroughly explained and all avenues of funding the sale were discussed in detail. If you’re looking for your new bike, I would highly recommend that you visit CMC Manchester and speak with Chris Whitehead, as my experience is been totally faultless.
bought kevlar jeans online, sent jeans WITH out only ONE knee pad, HAD 2 BIN JEANS AS NOT FIT FOR PURPOSE!!!! THERE, WAS NO APOLOGY, OR HELP IN ANY WAY...... PURE ROBBERS THERE SCAMMERS, COWBOYS.. JUST READ OTHER CUSTOMER REVIEWS. SHOWHER ,OF CHANCERS.......
CMC Clay Cross They took my bike in for some minor repairs and to do an MoT They had the bike for 10 days, didn't do everything I asked them to, their communication was dreadful, staff were constantly (not in the office) their mechanic couldn't put tyre inserts in and they charged me a small fortune and had the nerve to tell me they'd given me a discount. However, what's absolutely unforgivable is that they botched the MoT A few days after I got the bike back I took it to another garage to have an annual service. While there they spotted 3 faults that should have failed the MoT. 1] Blue light, not road legal, should have been spotted just by turning the damned lights on. 2] Worn brake piston. At minimum should have been an avisory 3] Most seriuously, a sticky throttle. Instant fail. They releasd the bike to me in a condition that could have caused me to crash. So, either no MoT was carried out (how the hell can you miss a blue light on a visual inspection) or they're completely incompetent. I contacted Clay Cross who eventually got back to me to give them a chance to explain. Basically told to GTF. Oh our mechanic has 30 years experience. It's a value judgement, he thought it was OK. Yeah, really? What about the blue light, that a value judgement too? Reported to the DVSA. I wouldn't trust these muppets to put training wheels on a toddler's bicycle. After a reply... I can only assume you dropped the ball on this one. Not acceptable. It's my life we're talking about. You returned the bike to me in an unroadworthy condition. It's as simple s that, then had the nerve to tell me that it was "a value judgement"? Oh you also missed a faulty radiator switch. I've bought bikes off you over the years and never had a problem, always in great condition at a reasonable price, fantastic, but your returning my bike in that condition has shaken my confidence in your ability not to do the work, but to monitor your mechanics and hold them accountable when, on rare occasions, they completely screw up. One final thing, it should be noted it's taken Clay Cross so long to reply to this complaint that I've sold the bike. We're talking 7 months ago,. Says it all really.
Based on analysis of 34 reviews rated 1-2 stars for CMC Motorcycles
“DISGUSTING CUSTOMER SERVICE”
“This yamaha dealer charged me for work not done”
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CMC Motorcycles is a motorcycle dealer specializing in the sale of both new and used motorcycles, including popular brands such as Yamaha and Honda. The company operates four locations, offering a diverse inventory that caters to a wide range of motorcyclists. Customers can find various motorcycle models, from touring bikes to scooters, alongside essential motorcycle clothing, helmets, parts, and accessories. In addition to sales, CMC Motorcycles provides a range of services including motorcycle servicing, repairs, and MOT testing. The company offers financing options, part exchange for trade-ins, and nationwide delivery, making it convenient for customers to find and purchase their ideal bike. With a focus on quality products and customer support, CMC Motorcycles aims to meet the needs of enthusiasts and everyday riders alike.
Reviewers express a mix of satisfaction and frustration with CMC Motorcycles. Many customers highlight the excellent service, noting a welcoming atmosphere and efficient processes when purchasing bikes and gear. Positive experiences include seamless transactions and commendable staff interactions, particularly praising a staff member named Kim for her helpfulness. However, there are significant complaints regarding the quality of service, with several consumers reporting issues such as being charged for work that was not completed and feeling misled during negotiations. Some customers also mention dissatisfaction with the dealership's handling of bike trades. Overall, while many appreciate the bikes and service, the negative experiences regarding transparency and service quality cannot be overlooked. The sentiment leans slightly positive, but concerns remain.
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