CMC Motorcycles
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CMC Clay Cross
CMC Clay Cross They took my bike in for some minor repairs and to do an MoT They had the bike for 10 days, didn't do everything I asked them to, their communication was dreadful, staff were constantly (not in the office) their mechanic couldn't put tyre inserts in and they charged me a small fortune and had the nerve to tell me they'd given me a discount. However, what's absolutely unforgivable is that they botched the MoT A few days after I got the bike back I took it to another garage to have an annual service. While there they spotted 3 faults that should have failed the MoT. 1] Blue light, not road legal, should have been spotted just by turning the damned lights on. 2] Worn brake piston. At minimum should have been an avisory 3] Most seriuously, a sticky throttle. Instant fail. They releasd the bike to me in a condition that could have caused me to crash. So, either no MoT was carried out (how the hell can you miss a blue light on a visual inspection) or they're completely incompetent. I contacted Clay Cross who eventually got back to me to give them a chance to explain. Basically told to GTF. Oh our mechanic has 30 years experience. It's a value judgement, he thought it was OK. Yeah, really? What about the blue light, that a value judgement too? Reported to the DVSA. I wouldn't trust these muppets to put training wheels on a toddler's bicycle. After a reply... I can only assume you dropped the ball on this one. Not acceptable. It's my life we're talking about. You returned the bike to me in an unroadworthy condition. It's as simple s that, then had the nerve to tell me that it was "a value judgement"? Oh you also missed a faulty radiator switch. I've bought bikes off you over the years and never had a problem, always in great condition at a reasonable price, fantastic, but your returning my bike in that condition has shaken my confidence in your ability not to do the work, but to monitor your mechanics and hold them accountable when, on rare occasions, they completely screw up. One final thing, it should be noted it's taken Clay Cross so long to reply to this complaint that I've sold the bike. We're talking 7 months ago,. Says it all really.