Cluey Learning has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
My Yr10 student who is preparing for VCE mathematics is finding the Cluey tutorial extremely helpful. The tutor is flexible when it comes to changing up topics being covered on any particular session. A great experience for my YR 10 student.
i have learnt at lot and feel more prepared going into tests
Cluey learning sessions have sky rocketed by childs confidence and understanding within 4 sessions. Highly recommended for tailored tutoring
Cluey learning is convenient, and my daughter says her tutor is very helpful and explains until she understands. For working parents having the convenience of extra tutoring is key and Cluey learning ticks those boxes.
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clueylearning.com.au270 total • Write a review
Appalling service, only gave 1 star as I had to select one. The tutor we had for our son for half a session was fine, besides that there was no positives to take away. Only thing they done right was take out payments. I spent over 3 hours on hold, was hung up on 6 times. Only way I got to talk to someone was to enrol a fake child. They were happy to call for new clients but ignored a paying customer. When we did speak to a real person we cancelled our session, I was still charged for this. The person we spoke to didn't know the customer support number, the email address online bounced back advising it has been unmonitored since February 2023. I spent 2 hours on hold today to get a fund and to cancel all upcoming sessions. I still haven't received any replies from the multiple emails I sent to the Administration email, which was the only email address I could find that didn't bounce back.
Date of experience: July 29, 2024
My daughter worked as a tutor here. They take advantage of the tutors by paying them minimum wage, but Cluey charges the parents of the students top dollar. Most tutors are inexperienced university students and they get no training or support from Cluey. They can't even call Cluey or get hold of them if they get sick. Cluey has constant IT issues so it looks like the tutor or student didn't show up even though they are both waiting but it won't connect them. She was really stressed out by the IT issues and not getting paid when students cancel. Most tutors last only 2 months. They need to learn to pay their tutors or they won't have any left.
Date of experience: July 28, 2024
US
Rubbish company. I had tuition on Thursday 11th July but it was not done. This is because: I got in my Cluey Hub at 5:30pm. and waited around 10 mins for my tutor. As she didn’t come, I contacted cluey Live Chat. It was a slow response, so I tried calling, and no one was answering. I told them on the live chat, they said my tutor came, so when I refreshed my page, I saw my tutor, I spoke to her, but she couldn’t hear me, and she mentioned that she will disconnect it and that I will do the same. It's 5:45pm. When I go back, after it has been loading for a long time, it shows “Still waiting for the tutor”. So, I waited for a bit and refreshed my page again. After that, I opened it again, but it was not letting me go into my session. I called for a technical issue, and they sent me a link for a cluey live chat. I told them my problem, and they said If I would like to reschedule, I said yes." They didn’t get back to me, so I tried calling from my number, but they didn’t answer, so I tried with another phone, and they answered asap. My dad further spoke to them, the worker named "Ronald." But they have said that the technical support will call my dad, when the technical support called my dad, they were blaming that there is a problem from my side in a rude way, when my dad was clarifying him, but then he cut the call. We called back so many times, but no one answered. Everything was recorded, and I have proof for everything. But overall, I want my Thursday 11th July session to be refunded (NOT CREDITED) because I am stopping with Cluey. If you view my complaint history, you could see it has been emailed about these issues many times, but still not solved. From this, I am behind in my education, from your fault. I am in year 12, and I need to do my HSC. Can the Cluey boss/manager come to my school and explain why I am behind on my maths studies? NO BECUASE THE OWNER IS A COWARD I wanted to stop my lesson from: MON, 12 AUG 2024, but they cancelled all the lesson, even for the 5 lessons that I have paid. Total of $350. I told them I still wanted to attend my lessons as I emailed them before they cancelled all my sessions. They mentioned, "Sorry we didn't see your email, so we cancelled all your lessons." They agreed to refund $350 stated by Gladys, but 1 day later, they said they would refund $280. I asked why, and they were full-on arguing and not replying to my question. I told them to send my invoices, but they didn't, but they cut the line. Now they have me blocked. The worker's name was Marilou. They are all SCAM, when you have a good tutor, they will take them away and replace it with a bad one. The tutors don't show up, and the company never notifies you. And I won't agree to refund your money. And if this is not solved, I will take legal action against you at any cost. I have a list of complaints, but they did NOT get back to me. Cluey company is a scam.
Date of experience: July 16, 2024
My daughter seems to be engaging really well with her tutor and is enthusiastic about her sessions. I've enjoyed our experience except for the fact that all communication to cluey has to be done via chat boxes on the hub - I would really prefer there was a phone number where we can easily connect with a person for when unexpected issues occur. Most especially because I am not home when my daughter is booked and she is not confident with her typing skills yet.
Date of experience: July 16, 2024
US
At first I had some hesitations in enrolling my son as I preferred individual face-to-face tutoring services. However after a few sessions, I realized that there really isn't that much difference at all. Sessions are conducted via videoconferencing and they make use of interactive learning support tools such as whiteboards. Sessions are also recorded so kids can play back the recording to review what they have learned and as a parent, you also get a chance to validate their learning. All in all, I think that this type of online tutoring is even better than the traditional face-to-face sessions. So yes, I highly recommend this service!
Date of experience: June 26, 2024
US
My son has for the last 8 week had Maths tuition with Cluey, Our tutors changed every 2 weeks which is very disruptive and once we had to change the tutor as he didn't know the work. I was told lies by thee sales rep (colin- Irish accent) that the initial trial was $38 , they ended up at $ 45 , and i was also told that you could stop at any time ( now i am told there is a penalty) when i say told - i couldn't actually talk to any one , but was in a phone loop which ended when there was no further appropriate prompts. I encourage anyone with similar complaints to contact fairtrading.nsw.gov.au. accc.gov.au/ choice.com.au/
Date of experience: June 24, 2024
US
Cluey has been a brilliant experience and choice for my family, it’s simple to use, efficient and has been a great tool for us. I wish there was more reliability among some of the tutors, however we have had a good experience so far.
Date of experience: June 22, 2024
US
Very disappointed with requesting tutor change. Current tutor allocated had description with limited information to gauge Year 11 Maths Methods teaching skills. There is no review from other parents on the tutor performance. I am still waiting for a tutor change. Had been on email exchanges for the last 4 days and still no resolution.
Date of experience: June 18, 2024
I am so disappointed, we have been trying to contact the company with issues and all phone calls lead to an automated voice that tells us to go on our Cluey hub!!! I would if they had given us full access to it, we can’t get onto Cluey Hub to see all our links that’s why we are calling. Just keeps going around in circles. Sooo frustrated
Date of experience: June 15, 2024
US
Worst company to deal with . When signing up quite happy to take phone calls and speak , wasn’t the program I signed up for, no flexibility and wanting push rather than cancelling a session to re book.Now refusing pay what is owed to me .Worst company to deal with and very poor service . Quite happy to hide behind keyboards and avoid talking to paying customers .
Date of experience: June 3, 2024