Rubbish company
Rubbish company. I had tuition on Thursday 11th July but it was not done. This is because: I got in my Cluey Hub at 5:30pm. and waited around 10 mins for my tutor. As she didn’t come, I contacted cluey Live Chat. It was a slow response, so I tried calling, and no one was answering. I told them on the live chat, they said my tutor came, so when I refreshed my page, I saw my tutor, I spoke to her, but she couldn’t hear me, and she mentioned that she will disconnect it and that I will do the same. It's 5:45pm. When I go back, after it has been loading for a long time, it shows “Still waiting for the tutor”. So, I waited for a bit and refreshed my page again. After that, I opened it again, but it was not letting me go into my session. I called for a technical issue, and they sent me a link for a cluey live chat. I told them my problem, and they said If I would like to reschedule, I said yes." They didn’t get back to me, so I tried calling from my number, but they didn’t answer, so I tried with another phone, and they answered asap. My dad further spoke to them, the worker named "Ronald." But they have said that the technical support will call my dad, when the technical support called my dad, they were blaming that there is a problem from my side in a rude way, when my dad was clarifying him, but then he cut the call. We called back so many times, but no one answered. Everything was recorded, and I have proof for everything. But overall, I want my Thursday 11th July session to be refunded (NOT CREDITED) because I am stopping with Cluey. If you view my complaint history, you could see it has been emailed about these issues many times, but still not solved. From this, I am behind in my education, from your fault. I am in year 12, and I need to do my HSC. Can the Cluey boss/manager come to my school and explain why I am behind on my maths studies? NO BECUASE THE OWNER IS A COWARD I wanted to stop my lesson from: MON, 12 AUG 2024, but they cancelled all the lesson, even for the 5 lessons that I have paid. Total of $350. I told them I still wanted to attend my lessons as I emailed them before they cancelled all my sessions. They mentioned, "Sorry we didn't see your email, so we cancelled all your lessons." They agreed to refund $350 stated by Gladys, but 1 day later, they said they would refund $280. I asked why, and they were full-on arguing and not replying to my question. I told them to send my invoices, but they didn't, but they cut the line. Now they have me blocked. The worker's name was Marilou. They are all SCAM, when you have a good tutor, they will take them away and replace it with a bad one. The tutors don't show up, and the company never notifies you. And I won't agree to refund your money. And if this is not solved, I will take legal action against you at any cost. I have a list of complaints, but they did NOT get back to me. Cluey company is a scam.