C

callumlive.com.au

1Reviews
1.0
1 out of 5 stars

Reviews by callumlive.com.au

1 out of 5 stars

Appalling service

Appalling service, only gave 1 star as I had to select one. The tutor we had for our son for half a session was fine, besides that there was no positives to take away. Only thing they done right was take out payments. I spent over 3 hours on hold, was hung up on 6 times. Only way I got to talk to someone was to enrol a fake child. They were happy to call for new clients but ignored a paying customer. When we did speak to a real person we cancelled our session, I was still charged for this. The person we spoke to didn't know the customer support number, the email address online bounced back advising it has been unmonitored since February 2023. I spent 2 hours on hold today to get a fund and to cancel all upcoming sessions. I still haven't received any replies from the multiple emails I sent to the Administration email, which was the only email address I could find that didn't bounce back.