Watchout for ICTV Brands!
Before I go on I'd like to say I feel the product did have positive results for me. It takes some discipline because you have to keep at it, but it seems to dry out the area, and kill whatever fungus is there. My issue is that the machine just stopped working after two months. So I can't give a conclusive review as to effectiveness, because I did not finish the treatment. I told the lady I spoke to last that if they are going to sell products for "medical" use they should be more conscientious, especially since it was a "product defect". But this may be one of those companies that sell gimmicky products, without any consideration for the consumer. They were willing to replace it, and I went through whatever their process was. I estimated it would take about 14 days (if everything went well) to have a new one in hand. Twenty days after mailing it, I decided to call to find they had received it, but nothing had been done. They basically said there was no supervisor, no redress, no refund, no expedited shipping, and it would take 7 to 10 business days to get the pending replacement. They later called back to say I had been told to call when I sent it, and that they had confirmed on the recording of the call I was told to call once mailed---fine. What I didn't like is that despite the fact they send me a defective product they claim I am supposed to call them when they already have the product and all of the information. But anyway . . . . I eventually received another machine, no box or anything, just a machine in a padded envelope. There was no charger. When I called they said they told me not to return the charger. I had put everything in the box, to return it as normal. They said the person on the phone told me. Then they listened to the tape, and said the person didn't tell me, so they sent me a charger. We are talking almost two months to get a new machine. But that is not the worse. After I got the second machine, a week later it stopped working. I called them, but they wouldn't refund my money, and the whole process began again. The person offered to have me speak to a supervisor, who would call me in 24 to 48 hours. Needless to say that never happened. I Never got to speak to a supervisor, no redress, no refund, no expedited shipping, and it will take 7 to 10 business days to get the second replacement, once they have confirmation of shipping, after I call to confirm the return. This is for a little machine that cost almost $200.00. I am only following through because it doesn't make any sense to spend that much money and have nothing. Watchout for ICTV Brands. By the way, they claim there is a 30 day "warranty". So if your product malfunctions after 30 days, this will be the process according to their policies. They are a big company, and have a lot of products they sell on tv, etc., but this is a clear case of buyer beware. At this point I wish I had bought this produce on Amazon because I'm certain I would have gotten my money back by now.