Cleartouchnails
View company profile →
Qualtity Control
The first ClearTouch device received was defective, had to make a call to receive another ClearTouch device. Feel the "Quality Control" process should have caught this. Asked the service rep several questions regarding the ClearTouch device. Very helpfull Asked specifically if the "battery" being used in the device is considered a "smart" battery. "Smart battery" being a battery that CANNOT be overcharged and/or the device battery does not have to be total drained before the device is put on the charger. The answer was NO. This means in a short time(3 - 6 months?) the ClearTouch device will not hold a charge long enough to perform treatment on five(5) toes before "recharge" is required. The representative did indicate that I can return the ClearTouch device in the first 3 months to get a new one? If in fact the battery IS NOT a smart battery, then I as the customer, I should have the ability to purchase and change the battery, as needed. This is possibly a "design" issue. Currently the device is working, allowing me to perform treatment on five(5) toes three(3) times BEFORE RECHARGE is required. Per the instructions, I am trying to ONLY charge the device once the device is totally drained of power(red light stays on), and then ONLY charge for five(5) hours.