Over a year ago
We had an in house Payroll administration. When they wanted to move on, we took the opportunity to out-source payroll and pass the hassle of constant software updates and dealing with the general mess... See more
Over a year ago
The new employee hub app is great and I can access all my payslips really easily!
Over a year ago
Been using this tin pot company for nearly 18 months, and talk about waste of time, EVERY month have to change my password, which means having to write it down, therefore isn't secure, and when changi... See more
Very good professional company, any queries are responded to quickly, payroll processing turnaround is quick and within deadlines, very useful that you have a specific contact for your payroll. Would highly recommend Cintra for any business wanting to outsource.
I have used Cintra payroll for the last 8 years and have watched the company grow from strength to strength. I find every member of their team to be very helpful and react to my requests very quickly. I would be very happy to recommend Cintra to other companies.
Very helpful
Cintra is an awful software, when I tried to login in it asked me to reset my password, and when reset it doesn't work You need not to sell that rubbish software anymore
Terrible contact person, like talking to a brick wall. Website useless, tried to get an update of my login details and sent me to a haberdashers site! I'm a teacher!
I would give zero stars if I could. Not only have they failed to supply pension info on time they have nearly missed 2 of our last 3 payroll dates. Now I have found that they have moved our PAYE and Pension DDs forward by 2 weeks without notice, leaving us in a very difficult position financially. This firm is awful and I strongly recommend anyone who reads this to avoid them at all costs
Despite numerous reminders, Cintra have failed to provide details to my pension provider (Teachers' Pensions'), where my employment record shows one month's pensionable service out of the six months since they took over these duties for my employer in December 2022. I have yet to receive a reply to the numerous phone calls and emails that I have sent them. I absolutely would not recommend this organisation to carry out your payroll duties.
Absolutely useless company. Unable to access paylsips etc. Told they are going to reset my account but nothing. Why my employers use them I do not know. Don't try to reset your password as it locks you out and then will not recognise username/password. You cannot get hold of them as the click for assistance hyperlink opens a window you are unable to type in.
Based on analysis of 13 reviews rated 1-2 stars for Cintra HR & Payroll Services
“If you see a previous review from me ignore it as that was when we actually had a dedicated account manager and thing...”
“I’m now trying to find out how termination works with them so I can secure a new payroll provider and be free from th...”
“The same issues we had when we first had to move over to this sorry company where we get no response for weeks/months...”
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Cintra HR & Payroll Services is a UK-based provider of integrated HR and payroll solutions designed to streamline workforce management for businesses of all sizes. The company offers a comprehensive platform, Cintra People, which combines HR software and payroll services into a single system. This integration allows organizations to manage their human resources and payroll processes efficiently while ensuring compliance with HMRC regulations. Targeting over 1,500 organizations, Cintra specializes in providing customizable payroll outsourcing, payroll software, HR software, and expense management solutions. Their services cater to a diverse clientele, including multi-site organizations looking for tailored payroll solutions. By leveraging market-leading technology and a team of qualified payroll experts, Cintra aims to help businesses optimize their payroll processing and reduce associated costs. The company focuses on delivering flexible and innovative solutions to meet the evolving needs of its customers.
Cintra HR & Payroll Services receives a mixed response from customers, with 73% expressing satisfaction while 27% voice significant concerns. Many reviewers praise the ease of use of Cintra's payroll platform, highlighting its efficiency and user-friendly interface. The new employee hub app is also well-received, allowing easy access to payslips. However, critical feedback points to recurring issues with payroll accuracy, with some customers reporting multiple errors and frustrations over password management. Additionally, there are complaints about the lack of dedicated support following changes in account management. While many appreciate the helpfulness of the staff and the overall service, the negative experiences regarding payroll mistakes cannot be overlooked. Overall, Cintra is viewed positively, but there are clear areas needing improvement.
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