If I could rate it 0 I would
If I could rate it 0 I would. Ordered a tracksuit, which did come but unfortunately was too small for my son, so we wanted an exchange just to the size up. Emailed them, and about 16 days later got a response and then a returns address. We returned with a signature and obviously stated in the email and on the package that we would just like an exchange for a small instead of Xsmall. Any way, as time went on I heard nothing nor did I receive the tracksuit. I've emailed several times and had a few responses, but still no goods. So after about 6 weeks I requested a refund. My partner emailed eventually and he was told they sent out another tracksuit, which obviously was not true as they had 'lost the order number'. Still no refund or exchange 6 months down the line. DO NOT USE! £60 may not seem much to some, but to a family of 7 it is. Awful.
