Chase Buchanan is a reputable estate and letting agent serving clients in South West London and the South West of England. The company specializes in providing comprehensive property services, including sales, lettings, and property management, aimed at facilitating seamless property transactions for buyers, sellers, landlords, and tenants. With a team of experienced professionals and strategically located branches, Chase Buchanan is dedicated to helping clients achieve their property goals. The company caters to a diverse clientele, including first-time buyers, seasoned homeowners, and landlords seeking tailored management solutions. Chase Buchanan also offers free, no-obligation property valuations to assist sellers in understanding the market value of their homes. By focusing on delivering reliable and efficient property services, Chase Buchanan aims to make the moving experience exceptional for all its customers.
Chase Buchanan receives overwhelmingly positive feedback from customers, highlighting their professionalism and effective communication. Reviewers frequently commend the staff, such as Ethan Watts and Tom, for making the renting and buying processes smooth and stress-free.
Many express gratitude for the team's proactive approach and responsiveness, noting that they felt well-supported throughout their transactions. However, there are some critical comments regarding delays and issues with property handovers, including complaints about dirty conditions and incorrect council tax listings. Despite these concerns, the majority of experiences shared are highly favorable, with consumers appreciating the agency's reliability and dedication to client needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.8 | 29 |
| Aug 25 | 4.8 | 23 |
| Sep 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I am very happy with the service received by Anna and her team at CB”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Chase Buchanan is #3 of 5 on overall rating in this group.
60 reviews of Chase Buchanan. Filter by what matters to you.
We had an excellent experience with this property agency. They were professional, respected timelines, and made the selling process smooth and stress-free. Special thanks to Adele, who was always approachable, patient and prompt with replies. Unlike another major agency who only made promises but couldn’t deliver for months, this team delivered results efficiently. Highly recommended!
We worked with chase for a few years now. And all of them are quite exceptional, in this case on our renewals we worked with Alicia Witts who was above an beyond on letting renewals and management. Thank you so much. Hernan
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We feel so proud with Chase Buchanan agency , Melksham, because what impressed us that their (Chloe and Amanda) transparency, communication and consistency. We felt so comfortable to share our feelings through out the sales process and we are very much thankful for them to have us our dream home. We can strongly and proudly recommend Chase Buchanan agency,Melksham.
From the first meeting with Justin I felt this was a company who knew their business inside out and would provide the support and expertise I was looking for as a new landlord. Glad to say I’ve been proven right. The tenant onboarding process was smooth, communication was great and I was able to make use of their direct contact with painter decorators to have some work done at a very reasonable price.
The professionalism of Chase Buchanan staff always puts us at ease and peace. We are using four agents who are looking after our properties but your services are the best which give us full awareness all the time that anything happens to the property. We would like to give our special thanks to Audrey Sawyer in particular, who have made us always feel in debt for her professional kindness, especially during the terrible time of Covid-19 period. In general, the staff have looked after our property very well since we let them in charge in 2019.
Daniel Johns and his team Chase Buchanan, Richmond were amazing every step of the way going above and beyond to get the sale over the line. If you’re looking for a team in The Richmond area you can’t do better!
I really like the service provided by this company, from start till completion of process every body was very supportive. The staff is very helpful and friendly. I especially like to appreciate and thank Adele for her excellent service. She is very helpful and understanding. She is an asset to the company. Thanks Melvica Travasso
Daniel Johns and Morgan Senior have been the A-Team everyone needs! We were purchasing and selling with them and without a doubt, we received the best service you can ask for. They went above and beyond even through the tricky parts of the conveyancing process - in fact, they even helped me with this process! What really sets Daniel and Morgan apart is how they do business, by building genuine trust. You feel like more than just a client, you feel supported every step of the way! Anyone thinking about moving, request these guys if you can!
Erin and the team at Chase Buchanan made the whole process of buying and selling as pain free as possible. They were all great at keeping us updated on progress, sorted out problems efficiently and were more than willing to arrange a series of visits to the property we eventually bought,
Bijou has fulfilled all our requests promptly and punctually. She has chosen and supervised service providers that have performed excellently and professionally.
Working with Adèle Basma was a real pleasure. From our first call she made me feel heard and supported. Adèle answered every question quickly, explained each step in simple words, and never rushed me. She understood exactly what I was looking for and found several great options that matched my budget. During viewings she was honest about the pros and cons of each place and gave helpful advice without any pressure. Her warm personality, patience, and clear communication turned what could have been a stressful search into an easy, even fun, experience. Thanks to Adèle I now have a home I truly love, and I’m grateful for her care and professionalism. I highly recommend her to anyone looking for a trustworthy real-estate agent.
Exceptional support from Ben. Helped eased any of my worries and made the process smooth and efficient. He’s amazingly answered all my questions. I felt has gone above and beyond with the full process. His interpersonal skills was exceptional really making me feel at ease with leaving him in charge of me find my next home. A great estate agent one of the best I’ve ever dealt with.
Chase Buchanan Twickenham must have amazing contacts throughout the World. They have successfully found tennants three times now within 24 hours of our property becoming available. The Concierge Team are friendly, hard working and very efficient. We have no hesitation in recomnending their services.
Chase Buchanan is a reputable estate and letting agent serving clients in South West London and the South West of England. The company specializes in providing comprehensive property services, including sales, lettings, and property management, aimed at facilitating seamless property transactions for buyers, sellers, landlords, and tenants. With a team of experienced professionals and strategically located branches, Chase Buchanan is dedicated to helping clients achieve their property goals. The company caters to a diverse clientele, including first-time buyers, seasoned homeowners, and landlords seeking tailored management solutions. Chase Buchanan also offers free, no-obligation property valuations to assist sellers in understanding the market value of their homes. By focusing on delivering reliable and efficient property services, Chase Buchanan aims to make the moving experience exceptional for all its customers.
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