Review summary

Cassidy Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

KV
Always impressed with the service at…

Always impressed with the service at Cassidy travel especially Natalie so efficient and courteous

AS
Very helpful and answered all my…

Very helpful and answered all my questions

Phoned the Dundrum store and asked…

Phoned the Dundrum store and asked Jordan about cruise holidays. She asked what I was looking for and travel dates and said she would email be back options. Within 10 mins was back to me with exactly what I asked for so I booked it over the phone. Excellent service and very polite well done Jordan.

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All reviews

1,000 total • Write a review

Showing 951 - 960 of 996 reviews
c
4 out of 5 stars

Location

Good recommendation for hotels and locations when booking

Date of experience: March 27, 2025

DC
5 out of 5 stars

Very friendly staff with great…

Very friendly staff with great knowledge, I have booked my last 5/6 holidays and city breaks with Cassidy Travel and have always been very happy with the location and accommodation recommended by them

Date of experience: March 27, 2025

K
5 out of 5 stars

Fantastic flexibility

Fantastic flexibility, which my situation demanded.

Date of experience: March 26, 2025

TC
5 out of 5 stars

Kath was most helpful and went to a…

Cala D’Or Booking Kathrice was most helpful and went to a lot of trouble to get us a good deal. She was very patient and knowledgeable which helped us make a decision that we’re very happy with.

Date of experience: March 26, 2025

CP
5 out of 5 stars

Have efficient and helpful staff

Have efficient and helpful staff, Mechela was lovely and nothing was too much trouble. I think she found us a lovely holiday

Date of experience: March 26, 2025

A

Amy

US

1 out of 5 stars

Horrendous customer service

So difficult trying to get documents, my mam phones multiple times, I emailed and phoned and it was tough getting documents we needed for an insurance claim. Dealt witha really rude members of staff too

Date of experience: March 26, 2025

TD
5 out of 5 stars

Great customer service

Really helpful customer service and got a good deal on an almost sold out formula 1 trip!

Date of experience: March 26, 2025

CV
5 out of 5 stars

Very helpful staff and pleasant

Very helpful staff and pleasant, easy for them to get what we were looking for.

Date of experience: March 26, 2025

cJ
5 out of 5 stars

I have booked a few holidays in the…

I have booked a few holidays in the last few months. And can tell you enough how amazing your staff and service is. I recommend you to everyone I speak to. Thanks

Date of experience: March 26, 2025

ER
5 out of 5 stars

Jordan is fantastic

We dealt with Jordan in the Dundrum Shopping Centre branch. I can only say that she was most helpful, pleasant, friendly, patient and gave us great advice and different options. The next time I am booking with Cassidy travel, I will request to deal with her again. We'll done Jordan

Date of experience: March 26, 2025

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