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HomeCasey's General Stores Reviews
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Casey's General Stores Reviews

1.8888888888888888 out of 5 stars
1.8888888888888888 out of 5 stars
1.9
|Poor|144 reviews

Last reviewed 8 months ago

TrustScore

1.9
1.8888888888888888 out of 5 stars
Poor
5 out of 5 stars
22
4 out of 5 stars
6
3 out of 5 stars
7
2 out of 5 stars
8
1 out of 5 stars
101
144 reviews in total

Review summary

Casey's General Stores faces significant criticism from consumers, with many expressing dissatisfaction regarding product quality and staff attitude. While some customers appreciate the pizza, noting it as a highlight, the overwhelming sentiment reveals issues with gas quality and the availability of food options. Numerous reviews mention stores being understaffed, dirty, and frequently out of essential items, leading to a frustrating shopping experience. Complaints about rude employees and poor management are prevalent, with several reviewers feeling mistreated or ignored. Additionally, issues with gift card activation and unexpected charges have left many feeling cheated. Despite a few positive remarks about specific locations, the overall sentiment is overwhelmingly negative, reflecting a decline in service and quality at Casey's.

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Based on reviews, created with AI

See what reviewers are saying

Tamara Simpson
Tamara SimpsonFeatured

8 months ago

1 out of 5 stars

I was on my way to my 40th class…

I was on my way to my 40th class reunion and stop at Casey's in Rochester Indiana to get gas after I started back my car would barely run their gas is not any good my car ran fine until I put their ga... See more

Amy Cameron
Amy CameronFeatured

10 months ago

5 out of 5 stars

I can’t say enough how much the crew at…

I can’t say enough how much the crew at the Casey’s in Leland, Illinois give it their all. It may be a small Casey’s, but that doesn’t stop this team from striving to meet the needs of their customers... See more

THERESA MOLNAR
THERESA MOLNARFeatured

10 months ago

1 out of 5 stars

Broken, Empty, Understaffed

Always out of food options. Drink machines broken. Bathrooms a mess. Donut case is filthy. I don’t see how this location can pass an inspection. Very rude workers that do not appear to like their jobs... See more

William Rohe
William RoheFeatured

10 months ago

1 out of 5 stars

Casey's having there customers arrested

I just heard how Casey's is having customers arrested for loitering .I personally will never stop there again I intend to spread the word .about there actions I personally hope they loose many... See more

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Tamara Simpson
Tamara Simpson
1 reviews•New Reviewer
Featured
9 months ago
1 out of 5 stars

I was on my way to my 40th class…

I was on my way to my 40th class reunion and stop at Casey's in Rochester Indiana to get gas after I started back my car would barely run their gas is not any good my car ran fine until I put their gas in my car.Now I'm having trouble getting back and forth to work and it's 21 miles from my home to go to work.

Helpful?
Amy Cameron
Amy Cameron
1 reviews•New Reviewer
Featured
10 months ago
5 out of 5 stars

I can’t say enough how much the crew at…

I can’t say enough how much the crew at the Casey’s in Leland, Illinois give it their all. It may be a small Casey’s, but that doesn’t stop this team from striving to meet the needs of their customers. Yvonne and Tiffani always greet with a smile, and the kitchen team consisting of Ian, Manny, Makaela, Chris and Alex is outstanding.

Helpful?
THERESA MOLNAR
THERESA MOLNAR
1 reviews•New Reviewer
Featured
10 months ago
1 out of 5 stars

Broken, Empty, Understaffed

Always out of food options. Drink machines broken. Bathrooms a mess. Donut case is filthy. I don’t see how this location can pass an inspection. Very rude workers that do not appear to like their jobs. Always under staffed. That might lead to the upset workers. Less and less impressed.

Helpful?
William Rohe
William Rohe
1 reviews•New Reviewer
Featured
10 months ago
1 out of 5 stars

Casey's having there customers arrested

I just heard how Casey's is having customers arrested for loitering .I personally will never stop there again I intend to spread the word .about there actions I personally hope they loose many thousands of customers they deserve it they really know how to treat there valuable customers .pathetic company horrible

Helpful?
Willa Roe
Willa Roe
1 reviews•New Reviewer
11 months ago
1 out of 5 stars

Casey's gift card is a ripoff!

Tried to redeem a Caseys gift card. The store employee says it hasn't been activated and to try the website or the phone number on the back of the card. Both simply say the gift card is invalid. Because it's a totally automated experience, there is no recourse. So my friend who gave the gift card is just out the money; don't waste yours on gift cards...they simply won't let you redeem them!

Helpful?
Does itmatter
Does itmatter
1 reviews•New Reviewer
11 months ago
1 out of 5 stars

Management and 90 percent of the staff…

Management and 90 percent of the staff are clueless. The older lady in Management is rude rude rude !!! That trickles down to your staff. Alwayssssss out of everything. They have been open long enough to be able to at least have donuts and pizza?????? They go days without both.

Helpful?
Lori Meyer
Lori Meyer
1 reviews•New Reviewer
11 months ago
1 out of 5 stars

Worked for Casey's 10&1/2 years

Worked for Casey's 10&1/2 years. They fired me 4/4/25 for working off the clock. I had been doing this the whole time, but waited till I turned 65 to fire me. I was asked to estimate my off clock hours. I told them 117 hrs That's just 2& 1/2 years worth. They have still not paid me even though the manager said it was approved.

Helpful?

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BIGHAM
BIGHAM
1 reviews•New Reviewer
about 1 year ago
1 out of 5 stars

NOT EQUAL OPPORTUNITY EMPLOYER

CASEYS HIRING PROCESS IS HORRIBLE....THEIR IS NO PROFESSIONALISM AT WITH THE HIRING RECRUITER....IF YOU ASK A QUESTION ABOUT PAY SHE GETS MAD THEN BLACKLIST YOU....I HAVE TRIED SEVERAL TIMES TO APPLY FOR A JOB AND MY APPLICATION IS BLOCKED

Helpful?
Harry Malone
Harry Malone
1 reviews•New Reviewer
about 1 year ago
1 out of 5 stars

Cashier tried to charge me $14 For…

Cashier tried to charge me $14 For pizza. Told him this was a rewards special for $11 as advertised. Then he reduced price to $13 Another customer shown him the website price of $11 At that time no on line orders were available. Finally he agreed on his crooked negotiations In the meantime my pizza was cold. Time for this guy to retire

Helpful?
Jerry La Grange
Jerry La Grange
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

Casey's has really gone downhill

Casey's has really gone downhill. Yes, their cheap gas still sucks, but their customer service is nonexistent. Their pizza use to be good. Why hire anybody at all? Their minimum wage staff doesn't do shit! I wouldn't work there either! How do you expect to run a whole store in downtown Cedar Rapids in the hood and expect to make any money when the lowlifes are robbing you blind? Are you that stupid? Hire some security! Idiot!

Helpful?
mike elliott
mike elliott
1 reviews•New Reviewer
over 1 year ago
4 out of 5 stars

Pizza good

Pizza good. I don’t like the feeling of charges. Tipping the driver should be enough. DELIVERY FEE $3.99. No fee for pick up, WHY?……

Helpful?
Analog Addiction Des Moines
Analog Addiction Des Moines
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

Caseys on Ingersoll Des Moines, IA

Soooo tiring and painful going to the Caseys on Ingersoll in Des Moines, IA If you don't want to punch in my phone # for Rewards, while your busy texting on your cell phone, don't bother asking me if I have Caseys rewards, forgot my glasses that day, forgive me. And ..oh.. show me where the bags are, I'll gladly bag up my own items. I'd rather not bother you as you stare at me, as if i can magically will my items into a bag. Thank God there is a QT, just down the street.

Helpful?
Gary Wiggins
Gary Wiggins
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

I came in the store at 4:30am Monday…

I came in the store at 4:30am Monday morning October 7, 2024 to buy coffee. After purchase. I set down back on the table area. I realized I needed more sugar and I wanted to check my bank balance in the ATM which was next to where the sugar was. After I finished I went and sit back in the table area. 15 seconds later the o l d gray headed woman that was a clerk came running around the corner and started yelling at me that I needed to pay for my 2nd cup I f coffee and accused of theft with her comments. Way way.out of line. Darla the manager needs to fire that idiot. I was totally embarrassed and angry.

Helpful?
Gamerblue
Gamerblue
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

Do not work at Casey's unless your a…

Do not work at Casey's unless your a female, the most sexiest comoany I've ever worked for. If your a male you can't be sick, you are set to different standards then the girls that work there. It's the worst company I've ever worked for...

Helpful?
Ramit Inmeh Ashol
Ramit Inmeh Ashol
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

They charged 150.00 to my debit then…

They charged 150.00 to my debit then refunded back the money minus cost of gas. Called and told them will no longer buy anything from them. What a horrible practice! Was a rewards customer but done doing business with them.

Helpful?
Hollie Holcomb
Hollie Holcomb
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

The Amelia store is horrible

The Amelia store is horrible. The guy that is working Monday night 08/05 is down right rude and mean and the way he talks to customers I will never ever go back to that store.

Helpful?
Marilyn
Marilyn
1 reviews•New Reviewer
over 1 year ago
3 out of 5 stars

I ordered a taco pizza and it was not…taco pizza

I ordered a taco pizza and it was not good. Mostly had Doritos chips all over and not much of anything else

Helpful?
David S
David S
1 reviews•New Reviewer
almost 2 years ago
1 out of 5 stars

This is more from a former employee…

This is more from a former employee than a customer stand point, but apparently the Monticello, IN Casey's now condones sexual misconduct in the workplace. They decided it was ok for a manager to go around showing pics of male genitalia to employees wether they wanted to see it or not. The manager in question (Carol Smoot) was informed of there being a case against her and told who it was. She then proceeded to retaliate as expected. Now my wife no longer works there after three years because a manager that ruined her previous store is aloud to break every rule in the handbook. She also has a case against her, where she put her hands on an employee (my wife's sister) and got away with it. I don't know what is going on in these stores, but they really need to get a hold on their managers before one tries something with the wrong person who fights back. Just saying. I feel like Casey's and their HR department could use a little investigations. I will update when we hear back from the surgeon general and the lawyer we contacted.

Helpful?
Lady Red
Lady Red
1 reviews•New Reviewer
almost 2 years ago
1 out of 5 stars

Personal problems are first priority in Paris.

My Dad ordered a taco pizza last night and 20 minutes later I arrived to pick it up and the cook looked up from his phone for a moment and informed me that he had personal problems and could not make the pizza. The cashier was not helpful, both seemed to have personal problems that were more important. Both were more concerned about what was happening on their phones to be bothered. The store was not busy, I was the only customer in the store. There were no other orders. The kitchen looked ready to close for the night at 8:40pm. Personal problems should be left at home.

Helpful?
Dwight Lafollette
Dwight Lafollette
1 reviews•New Reviewer
almost 2 years ago
1 out of 5 stars

Found a $ 150.00 charge on my debit…

Found a $ 150.00 charge on my debit card to Casey called my bank . They told me that they had been aware of Casey’s doing that to random people . So I asked a assistant manager at Casey’s she said yes they do $ 50 -100 - and 150 dollar and after 2 -3 days it comes off your card . What are they doing with a unauthorized charge on my card . Some people just may not have the money for them to randomly play games . Not my case but I’m sure there are some .

Helpful?
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About Casey's General Stores

Casey's General Stores is a convenience store chain that operates primarily in the Midwest region of the United States. The company offers a variety of products and services, including grocery items, snacks, beverages, and prepared foods. Known for their pizza and fresh food offerings, Casey's aims to provide customers with a quick and convenient shopping experience. The target market for Casey's General Stores includes local residents, travelers, and commuters seeking easy access to everyday essentials. The company emphasizes its commitment to community engagement and customer satisfaction, making it a familiar choice for convenience needs. With a presence in multiple states, Casey's continues to expand its offerings to meet the evolving demands of its diverse customer base.

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