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HomeCarShield Reviews
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CarShield Reviews

4.25 out of 5 stars
4.25 out of 5 stars
4.3
|Great|60 reviews

Last reviewed 8 months ago

TrustScore

4.3
4.25 out of 5 stars
Great
5 out of 5 stars
44
4 out of 5 stars
3
3 out of 5 stars
4
2 out of 5 stars
2
1 out of 5 stars
7
60 reviews in total

See what reviewers are saying

Bonnie L Thornburg
Bonnie L ThornburgFeatured

8 months ago

3 out of 5 stars

I like the fact that I have coverage…

I like the fact that I have coverage for my older car, but I thought it would cover more things than it does. The 800+ dollars I just had to spend on my car. Doesn’t do good for the budget, especially... See more

Regina
Regina Featured

8 months ago

5 out of 5 stars

Your repesentatives made a stressful…

Your repesentatives made a stressful situation calming and safe

customer
customerFeatured

8 months ago

5 out of 5 stars

I received the information needed.

I received the information needed.

Dena R . Young
Dena R . YoungFeatured

8 months ago

5 out of 5 stars

AWESOMENESS

Everyone that i have come in contact with has been , AWESOME

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Caesar Giordanella
Caesar Giordanella
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Grateful

The people are easy to speak to and they do their job to make sure it gets done right and I personally am pleased.

Helpful?
customer
customer
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

CarShield do cooperate positively with their costumers.

CarShield response to my necessities are positive. Thank so much. May best regards for you all.

Helpful?
Sherry Newman
Sherry Newman
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

very easy —— representative well…

very easy —— representative well knowledged— i

Helpful?
Elston Hortman
Elston Hortman
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

My ball joint needed replacing

My ball joint needed replacing. The dealer called Car Shield. I paid my deductible. And Car Shield paid the rest. Saved $400.

Helpful?
Michael
Michael
1 reviews•New Reviewer
8 months ago
2 out of 5 stars

This is the third time for the same…

This is the third time for the same part to be replaced. My radiator fan has gone bad three times now, they keep sending inferior parts. I finally had to pay extra out-of-pocket to have a General motors. Item put into my chevrolet! This is not good on all sides. It is bad for me as I have to keep going back, and it is bad for them as they have to keep paying for it!

Helpful?
Vernon Anthony
Vernon Anthony
1 reviews•New Reviewer
8 months ago
2 out of 5 stars

After calling car shield 🛡 about a…

After calling car shield 🛡 about a problem with my jeep grand Cherokee. I called to have a person to come to the shop where my car was, it seemed like the company wanted nothing to do with it. After 4 to 6 months I finally got my car back. It makes me worried if I have a nother problem it won't be taken care of in a timely manner. I stay with car shield so they can get their money back from me.

Helpful?
Cynthia watts
Cynthia watts
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

It was really good

It was really good

Helpful?

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Tina Wegesend
Tina Wegesend
1 reviews•New Reviewer
8 months ago
1 out of 5 stars

Again my claim was denied and I told…

Again my claim was denied and I told you the car did have a complete engine fail with all the lights and warnings etc-good grief! I am sick of paying the money each month for cruddy service. I am quitting you and will let it be known what kind of outfit you are be assured!

Helpful?
Audrey Pfuntner
Audrey Pfuntner
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Handled situation without any issues.

Handled situation without any issues.

Helpful?
Susan Gallantcustomer
Susan Gallantcustomer
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

I wanted to know what was on my…

I wanted to know what was on my warranty and the lady I spoke with sent me a copy of what it was. Thank you very much

Helpful?
Dawn Mcintyre
Dawn Mcintyre
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

I almost got scammed by a different so…

I almost got scammed by a different so called warranty company. Told me I should dispute 3 months of payments with CarShield. They wanted me to pay them for 60-90 days before coverage would begin. Thank Goodness I called CarShield. I’ve had a few claims and was grateful for the coverage. Thank you CarShield

Helpful?
Mozella Mitchell
Mozella Mitchell
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

It was simple and easy

It was simple and easy. The agent was honest and serious and helpful in every way. He found the best deal for me, and I was very satisfied.

Helpful?
John T. White
John T. White
1 reviews•New Reviewer
8 months ago
4 out of 5 stars

WE DROPPED OUR CAR OFF ON A WEDNESDAY…

WE DROPPED OUR CAR OFF ON A WEDNESDAY AT THE DEALERSHIP. IT'S NOT CAR SHEILDS FAULT BUT THE DEALERSHIP DIDN'T GET OUR DIAGNOSIS TO CAR SHEILD UNTIL FRIDAY. SO WE WERE OUT 2 DAYS OF OUR RENTAL COVERAGE. WE ALSO HAD TO PAY FOR SOME OF THE LABOR SINCE CAR SHEILD SAID IT WAS TO MUCH MONEY.

Helpful?
customer
customer
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Haven’t had to call them

Haven’t had to call them

Helpful?
Kathy Ruiz
Kathy Ruiz
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Happy customer

I am happy your company helped pay for my repair to my Escape. And you paid the repair shop very fast. Thank you

Helpful?
Keysha Bell
Keysha Bell
1 reviews•New Reviewer
8 months ago
1 out of 5 stars

Poor communication and a hassle

I have been having an issue with getting updates on my claim. I’ve not been updated about what is going on with the claim. When I called I’ve been given poor attitudes from 1 person and the others don’t seem to know what is going on. I had to have a 3rd party inspector come out to inspect my vehicle. He came out 7 days later. As a result of this I’ve been in a rental for all of my allotted days and I had to call to get the days extended. The inspector came out on Tuesday 9/10. There still is not an update on the findings or if I’ve been approved or denied. This has been the worst experience I’ve had with your company. This is my first interaction! No one seems to be in any urgency. Now I have been getting calls from sales people trying to get me a lower rate for CarShield but no resolution of my claim.

Helpful?
FELTON ROGERS
FELTON ROGERS
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Quick and easy

Quick and easy

Helpful?
Joyce Sherrin
Joyce Sherrin
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Clark was the Best 100Plus

Clark was the Best 100Plus. Your company better keep him.

Helpful?
Jim
Jim
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

easy pilot nice understand what you are…

easy pilot nice understand what you are looking for

Helpful?
C.B.
C.B.
1 reviews•New Reviewer
8 months ago
3 out of 5 stars

Difficult to work with on parts with…

Difficult to work with on parts with the Dealership !!

Helpful?
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About CarShield

CarShield is a prominent vehicle service contract provider that specializes in offering extended warranty coverage for cars. The company provides a range of plans designed to protect vehicle owners from unexpected repair costs, allowing them to choose coverage that best suits their needs. CarShield's services cater to a diverse customer base, including individuals looking for reliable protection for their personal vehicles, as well as those seeking financial peace of mind in the event of mechanical failures. Through its user-friendly website, carshield.com, the company enables customers to easily compare various plans and obtain quotes. CarShield's offerings include roadside assistance, rental car reimbursement, and coverage for various types of vehicles, including cars, trucks, and SUVs. By focusing on transparent service and customer support, CarShield aims to provide vehicle owners with confidence and security in their automotive investments.

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Review summary

CarShield receives a largely positive reception from customers, with many praising the excellent customer service and the ease of the claims process. Reviewers frequently highlight the professionalism and helpfulness of the representatives, noting that interactions are often calming and informative. Many appreciate the promptness of service and the competitive pricing for repairs. However, some consumers express dissatisfaction with the coverage details, feeling that it does not encompass as many items as expected, leading to unexpected out-of-pocket expenses. Additionally, there are complaints about delays in getting repairs approved and the requirement to use specific garages. Despite these concerns, the overall sentiment remains favorable, reflecting a strong customer service experience.

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Based on reviews, created with AI