Capsule CRM receives overwhelmingly positive feedback from users, with many praising its intuitive interface and great value for small to medium-sized businesses. Reviewers highlight how Capsule has transformed their work processes, making them more organized and efficient in managing client relationships. The platform is noted for its affordability and functionality, with several users expressing satisfaction with the support provided by the Capsule team. However, some customers report significant issues, such as difficulties logging in after signing up and frustrations with customer service. A few users also mention dissatisfaction with the removal of certain features, like the Twitter API. Overall, Capsule CRM is seen as a valuable tool for business management, despite some critical concerns.
A month ago
After more than 25 years of working with different CRMs, Capsule is hands-down one of the easiest and most practical systems I’ve ever used. It’s refreshingly user-friendly and doesn’t require weeks o... See more
A month ago
I have used many CRM's over the last 25 years and have found Capsule very user friendly. It's one of the few CRM's that don't require much in the way of training to be able to use it efficiently which... See more
A month ago
At Beautiful British Designs, we use Capsule CRM to manage all of our client accounts, and it has quickly become an essential part of our daily workflow. What we love most is how simple and intuitive... See more
ALWAYS quick to respond with considered, thorough information and advice. It's so reassuring to know the Support Team are on hand, are always quick to respond and always resolve the issue! Couldn't ask for a better CMS Support Team.
We made the move to Capsule because we needed an affordable CRM option for our small, but growing company. We've been very pleased with both the functionality, support, and affordability of Capsule.
All inclusive value for money CRM which is powerful and adaptable. I have been using this software for many years and it just grown. Showing how dedicated the Dev team are to the project, With this the tools available have grown. The service is fast and the support agents know how to correct any issues. I am very happy with my decision to purchase Capsule.
Capsule helps our remote PR team keep track of which media contacts have been pitched, where new business stands and so much more. I could run my firm without it!
They are refusing to pay for the Twitter API, meaning they've removed the feature. We pay enough in subscription fees for them to afford it, should be adding new features not removing them. Poor. Will cancel for my entire organisation if it isn't brought back.
To be honest, almost everything is amazing! It's user friendly, interface is simple and not "over-designed", It's almost perfect. I'm on the free plan and I'm having the time of my life. When I do upgrade (which I plan to), it is definitely worth it! One thing tho: I know you have capsule form feature which could be embedded on external personal websites. However, most of us use third party marketplace platforms to host our products and services even though we use custom domains. So we cannot really use this feature. In light of this, a stand-alone (no code) form link feature (similar to google form links) that allows clients to directly provide their information to capsule so that their details are automatically registered on capsule after a purchase and they get automated onboarding emails? That will make my life 100% easier. I'd just copy/paste that capsule form link and use as a redirection after every purchase. Right now, I'm having to enter them manually and it's an administrative hell for me and my team! If you could look into this and actually integrate it, that will be amazing.
I love using Capsule because it helps keep you very organized. You can see yours and others daily tasks at a glance and can add tasks for others as well. The home page lets you see what is happening in your company and the whole software is very user friendly even for those who are not tech savvy. My favorite part is checking off tasks, such a accomplished feeling!
We have been Capsule customers for nearly three years and love it. Very simple and easy to use. It took us a few hours to customise for our business processes (compared to 12 months of expensive consultants time it took at my previous job for Salesforce!). We love the Office 365 integration. Just started to use the Transpond marketing automation integration which is lovely. Excited about the Workflow automation but not used that yet.
The problem with many CRM systems is too long of a learning curve. I love Capsule CRM because it's super easy to use from day one but it packs a lot of power and so many useful features. Highly recommended!
Using capsule has been a great experience and it only gets better and more powerful with continued use. It's easy to use, intuitive, has more features than I could possibly use and keeps me organized and on task. Great product and I've used them all....ACT, Address Two, Goldmine and a couple others that were not worth the effort to import my contacts.
I use Capsule for several of my clients as it's easy to use and anyone can use this CRM system. I love that it shows all of the client's details on the profile page from invoices, pipelines, tasks, and e-mail trails. Everything is in one place making navigation easy. It has several integration options and has clearly defined tags, opportunities, and Project sections.
A great CRM for my business, never any issues and always on hand to help if needed. I only use the basics functions for now but there is a lot more I am sure I can benefit from. Good Job Capsule team.
Capsule is by far the best application I have used to help me manage all areas of my business. Capsule allows me to capture the organisations I interact with, track, prioritise and schedule my daily tasks, identify and follow with my sales prospects (and provide me with the projected potential earnings), as well allow me to see the progression of my individual Projects all from the one interface. I'm not in anyway affiliated with Capsule, but after trialling many other options, I felt it necessary to leave this review so other small business owners can find out about Capsule also.
Easy to use, intuitive and flexible, also great support with tutorials from the Capsule team
Good simple CRM package that is well customisable to suit our requirements, clean interface and reliable.
We've a small team of 3 people using Capsule CRM for Customer Service and Sales. The price-performance ratio is reasonable.
Es una excelente plataforma para manejar la bases de datos, como directorios comerciales, se pueden cargar documentos, y agendar actividades. ¡me parece muy útil!
I was looking for a CRM suitable for a small company which had a free option. One or two had been recommended to me but having looked at all the CRM's available I decided that Capsule fitted my needs best. I was not disappointed. It has been very useful to our company and it can do a lot more than we use it for but is still very easy to use. As they have a free option you can give it a go and see what you think!
Capsule is easy to use and helps me keep track of follow up with potential and actual clients. I look forward to my daily emails about what needs to be done.
Powerful funnel to ensure my business track ; construction area; engineering business , equipment.. . It’s cool and capsule provides me a flash about my annual business interest. Thanks
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Capsule CRM is a software-as-a-service (SaaS) company that provides a user-friendly customer relationship management (CRM) solution designed to help businesses manage contacts, sales, and customer interactions more effectively. Targeting small to medium-sized enterprises, Capsule CRM simplifies the process of organizing customer data, tracking sales activities, and enhancing communication, all within one intuitive platform. The company offers a comprehensive suite of tools that allow users to import existing contact information, monitor sales progress, and maintain vital details about clients. With its mobile application, Capsule CRM ensures that businesses can access their CRM system on the go, facilitating seamless operations from anywhere. By focusing on clarity and ease of use, Capsule CRM aims to support organizations in building lasting relationships and improving overall productivity.
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