Bridges Estate Agent Reviews

We sold our property through Bridges Aldershot and can't praise them enough. All of the staff are friendly and welcoming. The whole process was pain free. All the viewings were handled well by Jade and Owen. Once we had accepted an offer, Rebecca, took over. She kept us well informed will all the details until moving day. Well done everyone at Bridges.

Having Purchased and Sold through Bridges - They are the best agents in Hook and surrounding villages. In the past we went with the competition and were left feeling sub-par/average and stressed. However, this time around we went with Bridges and it was the best decision we could have made. It was a partnership and Bridges were pro-active, had great communication, professional, diligent and we achieved what we wanted from the sale and purchase. From a buying perspective, Bridges are unique as they give you full market information per purchase i.e. everything you would want to know about a property and its surroundings, even before you walk through the door. They are consultative in their approach and for them its about you purchasing the right property for your needs and circumstances, not just selling a house. House prices are reflected from actual data and information, rather than trying to get a quick sale like other firms do. We are in our dream property, in one of the best roads which is idyllic for our family. From a selling point of view; we were delighted and overjoyed. To give some context here, we went with the competition 12 months prior and got 1 offer and 3 viewings, over a 1-2 month period vs Bridges - we got 11 viewings in 1 week and 4 offers. Even though the property fell through, further down the chain - we got a further 2 offers which were better than previous. Bridges have good partnerships in the village as well as solicitors, surveyors and other third parties which normally create stress. We could tell everything which was going on during the entire process and were updated regularly. Kevin is a very professional and charismatic individual with tonnes of estate agency experience. He has a very talented team in Justin and Kieran who are both very likeable and nice people to deal with. Kathy is thorough and well connected and made the post sales part, straight forward even though buying and selling houses isn't always that simple. Thank you again Bridges and we will only be recommending your firm for friends/family looking to buy and sell in Hook and surrounding villages.

Hayley Levy, sales progressor was outstanding from the moment of sale and purchase (bought and sold with Bridges). Hayley's communication, perseverance, patience and personable nature shone through throughout the process. Hayley was able to understand the stress of moving and take away a significant amount of stress and anxiety, she is simply amazing at her job and needs the recognition accordingly. Thank you for EVERYTHING Hayley, I couldn't have gone through this without you.

The star of our house purchase goes to HAYLEY! THANK YOU so much 4 all your hard work. Its been a complete nightmare, but with your perseverance we got there in the end. Thank you again.

Helpful agents who were able to help us through the process.

We bought our home in February 2025 and had the pleasure of dealing with Rebecca as our sales progresser. She was excellent and provided exceptional customer service throughout what was a very tough process. Her approach was efficient and proactive, and she frequently went above and beyond to keep the process moving forward. She reassured us at every step, ensured we were kept informed of any developments throughout the chain and took time to get to know us as people rather than making us feel like numbers on a spreadsheet. It would be easy to overlook the importance of her role behind the scenes, but her engagement was instrumental in the completion of our sale and purchase. Rebecca is an asset to Bridges Aldershot.

Great experience buying through Bridges. I bought my first flat (shared ownership) and everyone was so helpful from start to finish - ensuring a very quick completion and easing any concerns that come with buying for the first time. I'd recommend them to anyone buying anything in the area!

Wanting to say a massive thank you to Bridges estate agents ash vale, especially to Hayley and Stephen for the smooth selling and purchasing of our homes, they were very thorough and at times I had melt downs but they reassured us that what seemed to me to be massive problems were just the everyday hold ups, with them reassuring us we felt very confident and trusted in them to get the job done, which they have and we are so greatful to them, would highly recommend using them, thank you once again, Tony and Emma

We all know estate agents don't have the best reputation for great service and to begin with Bridges followed the expected trajectory: massively over-valuing the property and then quickly pushing for a drop in sale price, sending people for viewings who were not suited to the property, the usual issues. But where it all turned round was after a sale was agreed and things were handed over to the Sales Progression team in the person of Hayley. I cannot speak highly enough of the way she handled my sale. Regular communication, dealing with some difficulties on my buyer's side, generally keeping me sane. Give this woman a pay rise Bridges! Thank you Hayley!

Ben and his team were great in not only helping us to sell our home but also to find our new home. Always at the end of the phone for any queries we had.

Has anyone else had a bad experience with Bridges Estate agents? We had an offer accepted on a house with them, 2 months later, paid £3,000 on solicitors, £300 on mortgage advisor and £700 on a private house survey to find out that the house was not connected to mains sewage or gas. This was never mentioned to us.. Bridges even advertised the property on Rightmove as having mains gas and sewage! We have had to pull out as we cannot afford to have a property without any mains sewage or gas and going to loose thousands of pounds worth of money. After making a formal complaint to Bridges, they have acknowledged the complaint and chosen to ignore it. Has anyone else had this problem before? I am pregnant and have a young child at home and feel so upset.

This estate agent has absolutely no idea how to communicate. I’ve spent a week chasing them for updates, only to be ignored or given vague, unhelpful responses. They never answer calls, take days to reply, and when they do finally get back to you. Buying a property is stressful enough without having to deal with an estate agent that clearly doesn’t care about their clients. Save yourself the frustration and go elsewhere!

Not impressed with sales experience. Photos not taken professionally resulting in very dark, lack-lustre photos. Mostly no-show bookings, and agents would show up last minute without knowing the details of the property. We ended up cancelling the contract

Thank you so much to Bridges Camberley for your incredible service and help. You made a difficult process so much easier. Jonathan Stanton went above and beyond to help our family with the sale of the house, it wasn't easy as we're all in different countries. He was assisting us even after the sale was complete, the customer service is amazing. Shoutout to Hayley too who was quick to assist and respond. Look no further, this is your Real Estate Agency. Thank you again!

Horrendous experience. Do not sign a 20 week contact! Within a couple of weeks, they had lied to me on several occasions and had provided a terrible service. They apologised for the unacceptable level of dishonestly but still refused to release me from the contract that they were in breach of. They knew that their official complaints procedure was longer than my remaining contract (after stalling for several weeks), so they had me trapped with no way out. This was knowing that I was in a rush to move in time for school applications, and missing them would seriously affect our family. They are likely to respond to this in the same way as my Google review, asking me to contact them because they can't see my file. This perfectly highlights their dishonest, given my name was on that 20 week contact and my complaint went from the Frimley branch, to Camberley and the heat office.

Used Bridges estate agent for a property in Knaphill. Ethan from the Ash branch was great..he was prompt and was waiting for me when I arrived. He was very professional as well as being personable. He allowed me to take my time viewing, and despite the lateness if the viewing, (5.20 pm) I didn't feel rushed at all and Ethan was able to answer my questions clearly and concisely which resulted in me submitting an offer. The office always answers the phone promptly too.

Really disappointed with our experience, very dishonest estate agency, our second dealing with them in 5 years but will certainly use Greg James who we bought through in the future who were a professional and honest company

Justine was absolutely amazing when it came to knowledge of the area and prices, I would have no hesitation in recommending Justine.

I have bought and sold many properties over the years. I have recently completed on selling 2 ex rental houses through Bridges and can honestly say that the service I received from James MacPhee in Bracknell was excellent. He was proactive in managing the process and quick to respond to any questions I had throughout the process. Happy to recommend the company.