Bridges Estate Agent Reviews

We would like to send our appreciation to David Ramon, from Bridges Frimley, for all the help that he has given us, both with buying and selling our house. We initially met David, when buying our new property and he was welcoming, professional, and treated us with utmost kindness. He provided us with a seamless tour through the property and detailed all the factors regarding the house with an inspiring enthusiasm and passion. After buying our new house and beginning to go through the process of selling our current house, we had no doubt that we would appreciate David’s services again. This was our first property that we have sold, and despite the process being quite new to us, David was yet again organised, kind and truthful. He guided us in the right direction, by giving us a fair evaluation, and was able to sell the property quickly. Overall, we strongly believe that David is hardworking and diligent, and has been a great help to us. We could not recommend his services more.

Bridges Aldershot provided a really outstanding service when we sought to rent a property recently. Sean Hanly is a personable and highly professional member of staff and within a very short space of time made all the right connections and put us in touch with the perfect property for our needs. It is clear that his personal knowledge of the area and the property stock registered with the Company enabled him to secure a let very rapidly. We viewed the property and immediately signed a lease and had a stress free experience throughout. We highly recommend Bridges and particularly Sean Hanly.

We have recently sold our house and bought another through Bridges Fleet and cannot thank them enough. The process hasn’t been the easiest, having lost buyers & then difficulties with our buyers solicitors however Bridges have been fantastic. Rob in particular has gone above and beyond, keeping us updated even when it may have not been news we wanted to hear, to ensure we were fully aware of everything that was going on. When Rob was on leave for a couple of weeks Olly was equally as brilliant and responsive to all our questions. They have been constant in putting pressure on the buyers solicitors to move things forward when they were delaying it & we couldn’t have asked for anything more. Due to some of the difficulties we may not have always been the easiest clients, slightly stressed & with incessant questions, but they’ve never made us feel anything other than valued. I’m not sure we’re keen to move again anytime soon, but if we did we wouldn’t go anywhere else! They have made a stressful process as smooth as they possibly could & we’re so glad to have had them on our side. Thank you so much to all the Bridges team at Fleet, but especially Rob & Olly.

Bridges have always been professional helpful and approachable - would recommend them highly

I can't be sure but it feels like they're advertising homes that are not for sale purely to gather the data of more potential buyers (Aldershot branch). A house went up for sale on Zoopla on 10th August 2023 (I checked this on the advert history). I called on the 11th August to book a viewing. Went through the process of updating all my registration details, was told Tuesday 15th August would be good, great. They said they would confirm with sellers and send me confirmation email. Today (Monday 14th) no email yet so I emailed them to check all was going ahead and shortly received a viewing confirmation email (10.05am). At 10.16am they called me to say the sellers are reviewing offers so not doing further viewings. So it took 2 business days for you to advertise a property and it get offers? I doubt it in this market. If it had offers before today, why didn't you call me beforehand or tell me there were already offers before taking my details? Why are you still advertising it as available? What a waste of buyers time. Unsubscribed and will avoid homes advertised by Bridges in the future as I just don't trust they are really for sale at all!

Very happy to recommend Nikki at Bridges Farnborough, special mention to Tadgh who made the introduction which led to the sale. Nikki kept in close contact with us which is so important, professional and reassuring as we always knew what was happening and when. Six years after first trying to move, three agents and third time lucky we have quickly and successfully exchanged contracts and are working hard to pack ready for completion in early August. We worked in partnership with Nikki and the team to make it happen this time.

I've bought and sold a number of houses and I have found Bridges to be the worst estate agents. I won’t use them again. I have tried to work with them regarding my concerns but there was no improvement, despite chasing them and eventually making a complaint (which they closed without addressing any concerns). They've had plenty of opportunities to resolve this but they haven't so here I am writing a review to warn others! My contact was the branch manager in Farnborough ("T"). At the start he seemed enthusiastic, professional, helpful and it was my understanding that we were on the same page. I made it clear that I wanted to sell my house but I'd acknowledged various difficulties in the housing market and for this reason I asked if he felt there as anything I could do help sell my property. I was told "you've done it all". I asked him and his team to let me know if there was anything I could do to change the property once they start doing viewings and receive feedback. This all changed after I signed up. All communication from him stopped - in fact during our contract term nobody contacted me to discuss my property. Other agents would call me to check in. Two properties came for sale on my road with other agents and sold. Viewings would go ahead on my property and I wouldn't hear anything. After a few days I would follow up asking for feedback and it would go to voicemail so I'd have to wait for them to call me (to book further viewings). I would frequently be told; i) we haven't been able to contact the people ii) I didn't do the viewings but I'll ask the person who did to call you (they rarely did). There were times where they had feedback recorded on their system but nobody had bothered to tell me. Each time I explained that it's useful for me to have feedback because there maybe things I can do to get sold. I had this same conversation with at least 5 people but got the impression they didn't want to know. I would increasing receive calls from "L" in their central team to book viewings and I would also ask her for feedback but this would be referred back to the Farnborough office. I called my contact "T "and for a very brief period I received some feedback on viewings before this stopped again. It got to the point where I told them there's no point doing viewings if I never hear anything back. Things still didn't improve and it seemed I was getting very little from Bridges. I asked for feedback on a specific viewing and when our contract was due to end. I was told they didn't have this information so they'd ask T to call me. Of course he didn't, he was working that day but asked someone else to call me. I was told there is a system note that "TQ" had already called me with feedback which I had stated was incorrect. After the call I checked my phone records, text messages, voicemails and emails which confirmed the fact that they had not contacted me. So either they have lied about calling me or they've dialled an incorrect number and spoken to someone else about my property. I was told our contract had ended and he followed up by emailing me asking me to reply providing notice to end our contract! On the call he said they may have contacted my partner - this is also incorrect (and impossible) as I'm the sole seller, they do not have my partners contact details and my partner has had no involvement in the sale of my property. I replied providing notice to end our contract. I copied in T and the other person I had been dealing with, stating my concerns, as detailed above. Another agent who had sold a nearby property contacted me and was surprised my property hadn't sold. I mentioned I had found Bridges to be useless and he said he hears this a lot and he's actually taken on another property from them as the vendor has experienced similar issues to me. It was refreshing to deal with an agent who can be bothered to show interest in my property. I hadn't received a response to my email to Bridges so I followed up asking them to take my property off the market and how I get the key returned. I'd had enough. A few days went by I still hadn't heard anything so I followed up. I had previously used Bridges in 2017 to sell my previous property. I struggled to get a reply from my contact and after my property went under offer I tried to view properties they had advertised but they never came back to me so I never got to view them! I thought things would be better this time with the new contact but I was very wrong - things are far worse. Eventually the head of sales called and said he'd looked into my concerns. I stated I would never use Bridges again and remained unhappy but he had nothing to say so the call ended. I received a reply stating they had closed my complaint. To be clear it’s not resolved and this guy hasn’t listened to me as in the reply letter summarising our call he missed off various key points that we discussed. AVOID!

Excellent service from start to finish. A big thank you to Kathy and Aaron.

In the process of buying a house through Bridges. We looked at several with them and they have been patient, informative, flexible and vigilant throughout. Will update later on.

My tenancy with Bridges letting agents of Farnborough is finally coming to and end and I couldn’t be happier. Problem after problem since the day we moved in. Grossly unprofessional and never willing to hold their hands up when in the wrong, they would rather try and accuse their tenants of lying. One of the agents had arranged a viewing today from 1.00 - 2.00, my wife and I with our daughter made sure we left ample time for the viewings to finish so we pulled up to the house at 2.20 and the agent was still present with the people viewing the property so we couldn’t pull up our drive which meant we had to go and waste another 15 minutes. When we returned, one of the doors was unlocked. I sent an email about the issue and the cowardly individual dealing with the case decided to call my wife rather than reply in a formal email. The representative tried to argue about the viewing going over until my wife offered to show our CCTV for proof, the representative then tried to argue that the agent wouldn’t have left the door unlocked - it was unlocked! If I could leave a minus star review I would but unfortunately I have to leave an incredibly flattering 1 star.

So far whilst looking for my next home, Connie has been excellent in keeping in touch and whole team have forwarded emails of homes I may be interested in.

Fantastic service from initial call to completion. Bridges were very proactive in selling the property and keeping me updated at all times. Always answered any questions promptly. Nothing was too much trouble. Five star recommendation.

I asked for several things to be repaired prior to moving in. These weren't done. Not only that but the cleaners also smashed the glass on my oven. A month later and it still isn't repaired. I am given a variety of subcontractors numbers who are unable to help and the latest number isn't even recognised. Make sure the property is right before you move in and hope that it never needs repairs or you will be like me left without essentials for a long time

Excellent service by John Duffy at Bridges Estate. Great communication at all times. Keep up the good work John. Best wishes. Janelle Cotterrell

We've been shown round a few properties in the Ash area by Ben from Bridges Estate agents. He took the time to really understand our requirements and has provided a highly professional and efficient service. Unfortunately one of the properties we were close to making an offer on was sold before we had a chance to do a final viewing but we feel confident that we are not far off finding our new home!

We had Leah Sumner as our lettings negociator and she was brilliant. Really friendly, had good information about the house, answered all of our questions, and really easy and prompt to get hold of by email. Thank you Leah!

Amy Stanborough looks after my rental properties and is very proactive and on the button with everything . Jason is also there when ever needed to provide additional advice. Great team 👍 chris

A big thank you to Carlo and his team for being so helpful towards giving great advice and recommendations to helping my son sell his property. A pleasure dealing with such a professional organisation.

Very welcoming and thorough