The technician was very nice.
The technician was very nice and explained the new service.

8 months ago
Your technician performed excellently, was very knowledgeable and even had a trainee with him who he had coached well.
8 months ago
Reggie was absolutely FANTASTIC! He was very nice, very polite, very knowledgeable and we welcomed him into our home with open arms! He kept me updated on his return from Birmingham and let us know al... See more
The technician was very nice and explained the new service.
It went very well. I was in and out in no time and the customer service was great
Activated my SIM card that came with three months of unlimited data and talk and text, was fairly easy and completed in five minutes or less. Also the low prices for unlimited data for a standard billing cycle is incredible and can’t be beat.
Just trying Boost Mobile. 3 weeks in.....
the agent knew exactly what I needed and gave good advice
I want helped nor was my situation handled. Customer service rep had no idea how to handle my issue. And they were rude.
Great service, fast transfer of company, friendly employees
We gonna see forward & see a change of service, i say two months may be an answer. Can't have answers before we can see how this change taken already, so a little bit of problems is at place? Im told already that the app isn't functioning so lost of settings aren't in positioning and recent calls. Reprogram on the app & it doesn't hold goes back to its default mode? Still looking into it!
Had some issues with Connectivity There was no sim card installed during purchase but the issue fixed shortly there after!! Great attention to detail and kind customer service.
Easy to solve issues and questions
Great customer service, was able to switch our devices from old carrier to make transition flawless. Thanks
Great best experience over
The price and service is awesome!!
took from the 13 to 27 to get service final went a hour away to boost store and they fixed it
When you speak to customer service, all the representatives are really rice and willing to help. However, they will omit important information out so when you call again there isn’t a record of what you discussed. If you need further assistance & get transferred. It is like starting the call all over again. Tedious process.
Customer service
Very efficient.
anytime i have to call with problems i get the most extremely kind happy people working there. Everyone is just so kind. Thank you all for your extreme kindness.
I'm not good with phone or computers. So I was dismayed when I had to go to the Boost store to complete partially my set up. I still have to finish it as I'm getting emails to that effect. Then the store couldn't charge the phones, so I had to charge them at home & come back the next day.
Process was fast n easy , after I found a phone that I could use , after that was great
Based on analysis of 148 reviews rated 1-2 stars for Boost Mobile
“Have not been able to use service because I don’t have a SIM card because my phone doesn’t support a eSIM”
“They cancel your orders without your knowledge and refuse to give back a refund even after multiple calls and supervi...”
“I ordered online and was supposed to be sent a SIM card in 3 to 5 days”
“Upon attempting to set up my account with Total Wireless, I encountered difficulties and had to reach out to customer...”
“Do not do business with them”
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Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
This profile hasn't been claimed by the business owner.
Boost Mobile receives a mix of feedback from its customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the service quality and pricing, highlighting great customer support and friendly, knowledgeable staff. Positive sentiments often mention the ease of switching to Boost and satisfaction with the deals offered. However, numerous complaints arise regarding customer service, particularly the frustrating automated help system that leaves customers feeling unsupported. Delays in order processing and issues with phone functionality also contribute to dissatisfaction, with some customers experiencing canceled orders and billing discrepancies. Overall, while Boost Mobile has a solid base of satisfied customers, the recurring issues with service and support cannot be overlooked.
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