Blue Mountain Training Reviews

Thank you to Martin and Jason for helping me to activate my voucher via the chat box. Sally Pierce

Excellent service. Response to quirey was dealt with immediately

Thanks for your immediate reply Veronica. You were very cooperative and guided me very well. Excellent service.

Well structured course, simple customer service process.

This has been my first online course and i have really enjoyed it. By having the flexibly to learn as and when i can works with my schedule. Great course provider and i will certainly be signing up for future courses with them.

Veronica was really helpful and understanding, all my questions were answered thoroughly and calmly. I really appreciated her helpful and supportive attitude.

After switching my current account to First Direct, I selected a course in Hypnotherapy through Blue Mountain Training. It turns out the actual course provider is called Auspicium. The wrong course was applied to my account, so I emailed Blue Mountain several times to try resolving this issue. Some of my emails were answered, but eventually Blue Mountain just started ignorning me, so I filed a complaint with First Direct. Soon after I received a phone call from Blue Mountain, and the issue was resolved several days later. However, something just didn't sit right with me, so I held off on accessing the course (they appeared very eager for me to access the course). A few weeks had passed, and I started receiving emails from Auspicium (the provider of the hypnotherapy course). In these emails I was told that I would get FREE access to a 90 minute ecourse, and that I would learn a simple conversation that can change anyones life. What I actually got was access to a 90 minute advertisement for another ecourse priced at £997 + VAT, and apparently THAT would teach me a simple conversation that can change anyones life...you get the picture, right? Scam! I contacted Blue Mountain again and told them I had not yet accessed the Hypnotherapy course, and in light of the recent scam by Auspicium, wanted nothing whatsoever to do with Auspicium or their courses. I requested the selection of another course from a different provider. This request was flatly denied. I have since complained again to First Direct. If you're switching to First Direct, please for your own sanity, DO NOT select a course from Blue Mountain Training as your switch gift. The same advice applies if you are simply researching various online training companies with a view to purchasing an ecourse, and have come across this review, STEER CLEAR! UPDATE!!! After writing this review, I was contacted by Blue Mountain who suddenly had a change of heart and decided they would let me select a different course from a different provider, however only if I deleted this review. I told them I would update the review to reflect the truth, but would not delete the review. They said this was unacceptable, so I hung up. Blue Mountain contacted me the following day and, after everything that had gone before, finally agreed to allow me to select another course and provider, as long as I updated this review. So the updated situation is that I finally obtained a satisfactory resolution, but the road to that resolution was painfully difficult. Blue Mountain need to have a close look at their customer service!

Very poor experience. You are given an unrealistic time in which to complete a course. Of this, you are not made aware until you log in to your account, to find empty pages. A complete waste of time and lots of money. Their customer service is useless. Avoid this company.

Asked them by email how much to renew course as hadn't finished it - no response yet was bombarded with emails instead trying to get me to give them my card details to renew. I wanted a price first but they don't seem able to give you what you ask for.

I bought a voucher for an accountancy course at a reduced price. I couldn't redeem it on the Blue Mountain website and was told it hadn't been processed and to try later. I tried several times until the voucher expired, at which point Blue Mountain told me to buy another one, even after I repeatedly explain the situation. I suspect this goes on a lot!

They got back to extremely quickly and managed to solve my issue in a matter of days.

Excellent job. Thank you to David Johnson.

I couldnt load my course as my browser wouldnt let me access it without great difficulty but with the quick response from the info team i was able to get back on track Thankyou

I have just finished doing this course that was provided to me by Blue Mountain Training named 4-in-1 Bundle: Coding for Kids - Learn to Code an Air Hockey Game this course was really helpful in my journey to try and become a coder and programmer I enjoyed the course as it was full of important information and the tutors that were teaching the course were helpful in their explanations. all in all it was a good course and i recommend that you should buy it if you want to learn how to code

The blue mountain they give me good service and I appreciate how they help me this course and I say thank you so much for your service. Sincerely Fathia essa.

I completed the First Aid course and it was really easy to follow. It gave lots of information and videos to watch. Only gave 4 stars as it was unclear how I receive my certificate at the end. Contacted customer service and they are very quick to reply :)

Thank you Martin for your swift response and resolving the course access issues in no time.

Thank you for the online learning, I really enjoyed myself because there are little words I thought I know or am using them in a proper way. I am encouraging anyone that need this course to use it is helpful and I would like to be practicing it as long as the page still open for use.

Such a straight forward and easy platform to use. It was so convenient to learn from home and gain certification online at my convenience.

since the mishap of me not receiving my course, Blue Mountain have contacted me and reassured me that I am now able to access the course. Blue Mountain contacted me and sorted out the issue. I now have full access to the course thanks to the support of Christy. I am very happy with the level of support offered to me to access the course