Des

Jan 15, 2019

Unprofessional

After switching my current account to First Direct, I selected a course in Hypnotherapy through Blue Mountain Training. It turns out the actual course provider is called Auspicium. The wrong course was applied to my account, so I emailed Blue Mountain several times to try resolving this issue. Some of my emails were answered, but eventually Blue Mountain just started ignorning me, so I filed a complaint with First Direct. Soon after I received a phone call from Blue Mountain, and the issue was resolved several days later. However, something just didn't sit right with me, so I held off on accessing the course (they appeared very eager for me to access the course). A few weeks had passed, and I started receiving emails from Auspicium (the provider of the hypnotherapy course). In these emails I was told that I would get FREE access to a 90 minute ecourse, and that I would learn a simple conversation that can change anyones life. What I actually got was access to a 90 minute advertisement for another ecourse priced at £997 + VAT, and apparently THAT would teach me a simple conversation that can change anyones life...you get the picture, right? Scam! I contacted Blue Mountain again and told them I had not yet accessed the Hypnotherapy course, and in light of the recent scam by Auspicium, wanted nothing whatsoever to do with Auspicium or their courses. I requested the selection of another course from a different provider. This request was flatly denied. I have since complained again to First Direct. If you're switching to First Direct, please for your own sanity, DO NOT select a course from Blue Mountain Training as your switch gift. The same advice applies if you are simply researching various online training companies with a view to purchasing an ecourse, and have come across this review, STEER CLEAR! UPDATE!!! After writing this review, I was contacted by Blue Mountain who suddenly had a change of heart and decided they would let me select a different course from a different provider, however only if I deleted this review. I told them I would update the review to reflect the truth, but would not delete the review. They said this was unacceptable, so I hung up. Blue Mountain contacted me the following day and, after everything that had gone before, finally agreed to allow me to select another course and provider, as long as I updated this review. So the updated situation is that I finally obtained a satisfactory resolution, but the road to that resolution was painfully difficult. Blue Mountain need to have a close look at their customer service!