BJ's Restaurants Reviews

My experience was enjoyable. Good variety of drinks and pleasant atmosphere.

Irvine, CA location is one of our favorite dining spots. The food is delicious and the staff is friendly, professional and efficient. We’ve been customers of this location going on 8 years now and have had no complaints or problems. Standouts are Riley, Bradi, Alex, Amber, Kiley, Kera and Cam just to name a few. Until anything changes this will remain one of our frequent eating establishments. I recommend the French dip and their pizza is fantastic; plus it’s a great place to catch a game.

Order was and hour late being delivered. Cold and melted.

What an amazing experience. Jake M, our server was amazing! Very happy person and smiles the whole time! Food was hot when we received it and he kept the drinks full. Also a shout out to the Kitchen Staff...the food was amazing! Thank you for a great evening!

Tasty Food and fast service on time!

We made a reservation for Mother's Day and it was a disaster. First off, I get that is a busy day and completely understand delays. BUT, ordered drinks and then our food. After waiting over an hour, the first 4 plates came out. After another 20 minutes all of the remaining except 2 plates came out. The waitress was super nice and kept apologizing for delays. After another 30 minutes of waiting the waitress walked out and quit. Then we had to chase down a manager to get our remaining food. She offered dessert on her. We ordered 4 desserts and waiting another 30 minutes and they never came out. We just walked out and left since we had already paid the full bill for our meals. It was terrible and not a pleasant experience at all. do know that other tables walked out because they never got all their food either.

I have been here 1 time but this location the people were sweet they were helpful and the desert was awesome tyall

we arrived 12 me wife grandson and son birthday lunch are menu was dirty food left over stuck on it were had to ask for drinks to order it took ten minutes to get it we order ask for high chair then order nachos with steak it took over 20 for app come out and steak was raw sent back we ask manger came to table was argue with me about steak not raw I’m cook I know my temps bro dude had attitude you’re manger don’t eat there and I still paid my bill waste money

My Coach prescription glasses and case were stolen off the table on Christmas Eve 2023 at BJ's at Shackleford Crossing in Little Rock. Worst dining experience of my life. We spent $240 and received absolutely awful service with the server constantly coming by and saying "gotta get out of here. it's Christmas Eve, and never even refilling my water or other drinks, and I had nothing to drink the whole time I ate. Asparagus was skinny like spaghetti and very tough and impossible to chew. My husband couldn't even eat but 2 bites of his Philly Cheesesteak. They brought out our appetizer long after we began our entrees. They drowned my daughter-in-law's salad with boiled eggs making it inedible. Because the service was abhorrent, for the first time in my life I believe, I refused to leave a tip. Someone left a few dollars on table. The server was aghast when he looked at the charge with no tip left for him. I immediately missed my $400 glasses when I got to car, but the door was already locked. I called back in 2 days when they reopened...and every day since...to see if my prescription glasses were turned in to no avail. Beware there is a thief working there, the worst service I have ever received, and mostly very sub-par food. I have offered an $80 reward for the thief to come forward and return my glasses or for someone who knows about it to report it. I have a very good idea who stole them. None of us will ever set foot in that place again unless it is to pick up my stolen glasses. Watch all your belongings if you do.

I came into BJ’s with a friend a couple weeks ago for the first time and we sat at the bar for happy hour. The service was horrible. The pizza was good but it didn’t have enough sauce. The bartender bought me more sauce, but it came out cold. He was in a hurry to leave And didn’t give us good service. I came in today and I met Denise. She smiled and welcomed me and told me my carryout will be ready shortly. We had a really nice conversation and I appreciate her talking to me while I was waiting. My pizza came out so amazingly good. I ordered sausage and onion and she asked me what kind of onions. I thought that was awesome. She is an asset to your restaurant. Seriously I’ve been in the restaurant business for over 40 years and Denise is definitely one of the best in biz. Thank you for having her at the front. Her smile is contagious too. I will be back because of her. Wendy Boyles.

This restaurant was awful, the food took forever to come, and it wasn't very good. The service was horrible. The two bartenders were complaining the entire time we were there. You get better service at McDonald. Don't waste your money, DON'T EAT AT BJ!

We had a group meeting of a dozen there on 6/4/23 and both the food and service were outstanding. Braden at the front desk was efficient in getting us a table, Elka's seating courtesy caught my attention, and Autumn's handling of separate checks was both patient and pleasant. I know their names only because I asked when I was impressed. My meal of a prime rib sandwich was also quite good, so I am taking the time to affirm they are doing something right. We'll be back after future meetings. Thanks.

I tried to send a complaint in the order form don’t know if they received it. So, I sent a message to them directly on facebook. The order date was today 5-26-23 being I couldn't enter in the space provided. The time ordered was approximately 7:14p.m. and delivered at 8:45p.m. The order # on the ticket is 280 describing what I ordered over the internet. The issue I reported was concerning the Strawberry Lemonade. Poorly packaged or handled. The seal wasn't broken because the cap wasn't put on securely. Anyone could open or put something into the container. I reported this to dashdoor. Showing no concern regarding the container after I informed you of the issue is disgusting. The least you could do is apologize. Apparently, you don't care about me as a customer. "UNDERSTOOD" whether you need my money are not, NO MORE ORDERS for B.J.'s. They replied thank you for bringing this to our attention. Unfortunately we are unable to provide compensation for this request. Search for BJ's Restaurant & Brewhouse on facebook I'm sharing what was sent to me by notification after I contacted them. They replied thru messenger. Thank you, Phyllis. We have passed along your information to the relevant team and they will be in touch. We greatly appreciate your patience! I still haven't received any contact after giving them my email address.

I would say dine in was great but I've never had anything I order right they always have to fix everything then after waiting it taste good but never ever have I had one experience were it was just right normal and good I order now and it's always the worst experience this is a BUYER BEWARE!!! nobody wants a gift card 5 days later we want what we order I SAY IN ALL HONESTY THIS PLACE HAS REALLY GONE BAD I DID LIKE ONE WORKER CAUSE HE WENT OUT HIS WAY BUT THIS KINDA THING IS A EVERYDAY THING THEY JUST DON'T CARE ABOUT THERE JOBS BUT THANKS NICK FOR THE ONE RIGHT ORDER :)

A COUPLE OF DAYS AGO WE ATE AT THE BJs RESTAURANT IN NEW BRAUNFELS TX. OUR SERVER ROBERT M. (#274) WAS ONE OF THE BEST SERVERS WE HAVE EVER HAD ANYWHERE. HE WAS ON TOP OF EVERYTHING WE ASKED FOR. THE FOOD WAS ALSO GREAT. THANK YOU ROBERT

I went there today for Lunch and had the worse service ever, the waitress took all the Orders around us and then come over to use and I said to here are all those orders going in before us and she said yes when we were there before the others tables so I didnt Order because I was on my Lunch Break and it took the whole hour before the food arrived. and the Manager did absolute nothing . POOR POOR Customer Services. Maybe it was the color of my skin

BJ's service was excellent. Wide variety menu options. Generous portions. Good value for price of items. Great Bar and Delicious Deserts. Very Courteous and Knowledgeable Staff

I Recommend stakes at BJ;S one of the best i had

Nothing but negligent people in the kitchen. Be aware not to order delivery you will loose your money and food. I requested no tomatoes and no peppers, mild and they ignored. Food was send extremely chilly hot and w peppers and tomatoes. Bunch of crooks. Can they read English in that kitchen? Or purposely try to get people sick?

Excellent food, fast service, fair prices. Best of all, outstanding wait staff. We'll return.