I completed full identity verification on BitMart back in 2022. Everything was properly submitted with valid documents and personal details. Now, three years later in 2025, they suddenly and without warning blocked my account and froze all the funds inside it.
At first, I wasn’t too worried — the account was verified under my name, and I have all the documents to prove it. But when I tried submitting my ID again, their support told me the information didn’t match their system. I then considered that maybe I verified the account under my wife's name — but her documents were also rejected. I was completely confused. There was no one else the account could have been verified under.
After long conversations with support, I managed to confirm that the last name on the account is indeed mine, but they kept insisting that the rest of the information doesn't match. I submitted all possible documents — mine and my wife's, along with details about when and where the verification was originally done. I even provided proof to back it up. Support said they were open to reviewing my case and not just relying on what’s in the system — but in the end, all I got was the same answer: “The documents do not match our records.”
At this point, I strongly believe that BitMart is intentionally altering or hiding the data in their system in order to deny me access to my account and steal my money. This feels like fraud and a clear violation of user rights.
Consider this a warning: if you believe your funds are safe on BitMart, think again. They can lock you out of your account at any time, and then simply claim your documents are "invalid" — and you’ll have no way to get your money back.
