Kommunikation om varer efter bestilling på CLICK & COLLECT kunne være bedre.. selv om de har ringet ifm en vare som var i stykker men jeg er døv og kunne ikke skrive tilbage på SMS da det var ikke en mobiltelefon som havde ringet mig op…andre informationer om bl.a. afhentning får man på SMS.
Jeg skulle bruge noget selvnivellerende cement, men Yusuf, ganske vist fra vvs afd., hjalp mig godt igennem, da han sagde at selvnivellerende gulvspartel var det jeg skulle bruge. Jeg selv aner intet om hvad der bruges. God service og vejledning.
Ja jeg giver kun to stjerner på grund af at det er mig der har skulle tage kontakt til jer hvorfor at mine varer ikke var kommet og den stod i restordre det synes jeg ikke er okay jeg synes lige så snart at i kan se da en vare der er blevet bestilt og den er i restordre så er I nødt til at fortælle kunden det
Varerne jeg har bestilt er fine, ingen problemer der.
Kundeservice er noget forvirrende.
Jeg skrev at jeg gerne vil ændre bestillingen og svaret var at det desværre var for sent, da varen var sendt. Nogle dage senere spurgte jeg så om leveringen kunne udskydes da jeg skulle på ferie. Svaret var det ville de undersøge og vende tilbage. Jeg fik aldrig svar på det. Senere fik jeg så en anden email om at forsendelsen var forsinket. (Pudsigt når den ugen før ikke kunne ændres, da den var sendt afsted). Efter yderligere en uge er varen ankommet i god stand, selve leveringen var med god service.
Jeg har over de sidste pr gange oplevet at have svært ved at få fat i en medarbejdere. Og når der endelig er en ledig, føles det som at der ikke er tid til ordentlig rådgivning eller hjælp. Det føles som at medarbejderne tripper for at komme væk og videre med noget andet.
Det er ærgerligt fordi de ellers virker mega kompetente og er kommet med gode råd og vejledning.
Based on analysis of 86 reviews rated 1-2 stars for BAUHAUS Danmark
Customer service13 mentions
“Jeg købte en bordplade og fik mail på at den var klar til at jeg hentede den”
Delivery2 mentions
“The delivery was poor”
Spam2 mentions
“For spam af "husk at anmeld bauhaus"”
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BAUHAUS Danmark is one of Denmark's largest building supply retailers, offering a comprehensive selection of products for both commercial and private customers. The company specializes in home improvement and construction materials, providing an extensive range of categories such as tools, building supplies, garden equipment, and home decor. Customers can conveniently purchase items online through their website, www.bauhaus.dk, where they can browse and shop from a wide array of products tailored to various project needs.
Targeting both DIY enthusiasts and professional contractors, BAUHAUS aims to meet the diverse requirements of its clientele by maintaining a large inventory of quality goods. The company positions itself as a one-stop shop for all building and renovation needs, ensuring customers have access to the materials and tools necessary to complete their projects efficiently. With a focus on customer satisfaction, BAUHAUS continues to expand its offerings to serve a broad demographic effectively.
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Review summary
BAUHAUS Danmark generally receives positive feedback for its service and efficiency. Many customers appreciate the knowledgeable and helpful staff, noting that they provide excellent guidance and support during the shopping experience. The quick delivery times and the wide selection of products also contribute to a favorable impression. However, some reviewers express frustration with issues such as account errors and stock discrepancies, leading to negative experiences when items are unavailable despite prior reservations. Complaints about missing parts in purchased items further highlight inconsistencies in product quality and fulfillment. Overall, while BAUHAUS excels in customer service and product variety, there are notable areas for improvement regarding order accuracy and inventory management.
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