Banner Health Reviews

Depressing to read the other reviews here, not only the people who had suffered due to this company but the people who have experienced the same issue I have. I've been receiving information about patients of this company despite not being a US citizen and not being at all related to any of them. I reached out to their privacy department who have told me that they don't see any issues and that they will continue to send sensitive information to me despite being told I am not the intended recipient.

No way of contacting them by email, and as I'm not in US I can't phone them. Round in circles on chatbot with no way of talking to an agent. Dreadful They have breached customer confidentiality by sending me personal medical details of one of their customers. I have no way of resolving this.

I took my wife to Urgent Care Banner for an excruciating earache and was told they only take patients with an appointment. Why do they have the name "Urgent" when you have to make an appointment and are told they have an appointment open for the next day. What a joke for medical services.

My husband is 75 with serious heart related issues. He need try stay calm. He also is very sick with other issues. They put him in a room fixed for one but 2 beds. One tv one remote one phone but 2 people. So at 11 pm they brought in a violent screaming cussing man put him in the room with my husband.The man had to be tied and howled all night yelling. My poor husband so sick and was in great fear for his safety all night. I got my husband moved complained next day. This is elderly abuse. I will be filing a formal complaint and inform his insurance. I tryed calling house supervisor only to get the run around.

Lied about using federal workers comp, asked for me to do the paperwork that workers told me I can’t do, “the medical provider must do this” Then after months, they tell me that since I didn’t make workers comp do something they said they don’t do, my only option is to use my personal insurance and pay thousands in copay. Now I have to start over with a provider that actually does workers comp, can’t pay thousands just because paperwork is hard.

The few times I have used Banner Urgent Care, Primary Care, and a surgical center I cannot recommend them. Urgent care was satisfactory, but the others were really, really bad. I also received a bill because they screwed up and I now get to hassle with straightening that out. The primary care I received was extremely rushed and the Dr. didn't listen at all. I walked out with a bunch of referrals I didn't want or need. Now I am being pestered by all the companies. They sent referrals far from my home? Why? I'd rather not have primary care at all than this garbage. I'm just going to go to Urgent Care for prescription refills. I have a PPO, so I don't need a "Referralist". That's all they are. I'd rather have an app telling me when to get tests done rather than this. On top of this a couple years back a surgeon warned me about Banner. Said doctors were leaving because quality is so poor. I didn't believe him, but I do now. I'll be staying away from all their facilities if I can.

I originally called over to the clinic in Peoria on Plaza Del Rio Blvd. I had the very nice opportunity to speak with Hannah! I explained to her that I was a patient, I discovered through a self exam a bump on my right breast! Before that I called to see someone in imaging. I didn’t have any orders but I was given an appointment for 12/9 at Banner Lakes, which turned out to be a fiasco! Needless to say, Hannah was very very friendly n courteous with my story! She made my appointment so I could see a FNP and get orders 1st, for Banner Lakes! I was so very grateful for this fine customer service! She was a big help! I’d deal with Hannah any day of the week! She went above and beyond and I am thankful she made my day so much nicer! Way to go Hannah! 💞

This was my second time here at this hospital and it is the same with the nurses and specially this nurse named “Tracey” she was definitely racist with me and my sister we are latinas, and was completely rude to us in any way. She was complaining about any thing that the patient was asking for. i would definitely make sure she doesn’t get around any latin people because she discriminates, she shouldn’t be working at a hospital if you’re not nice enough to handle situations and be nice to any race of people. Horrible experience never coming again to this location.

I went into the hospital the other night was a bad stomach ache having to go to the bathroom but unable to. Everything I did at home from the enema to suppositories to eat and prunes and drinking miralax and magnesium citrate is what they gave me there but I had also did that at my house. Was still unable to go and they release me and let me go home. Still severely bloated and hurting. Are you kidding me? This is a hospital or at least was supposed to be. Very insensitive care team horrible experience. If you have a loved one that is about to receive critical Care there I would reconsider.... They won't get the care they need and they could possibly not let them live.

We went to Banner health for the birth of my child and they took great care of my wife and child. The staff was tremendously helpful and knowledgeable. I would definitely recommend Banner to anyone who is going to have a child. All the doctors nurses and everyone else who works there was very nice and they showed a lot of compassion.

I am writing to express my disappointment with my bill from Banner, coupled with service I received from Banner. I was in Banner for about 20 minutes, I had a very minor cut which was looked at (after which I walked out of Banner), and for that I was charged nearly $400 out of pocket (after insurance). Again, given the minor degree of my cut, I walked out of Banner very shortly after arriving, but Banner still charged me nearly $400. I am not satisfied in any way whatsoever with the treatment I received given, relative to this bill. The Banner center I went to was in Scottsdale, Arizona. I am not happy whatsoever with my overall experience.

I have had so many poor customer service experiences with Banner Health that I finally felt compelled to share online so others may proceed with caution. While I have had one or two positive doctor experiences and appreciated their care, it was rare and isolated. The back office (scheduling and billing departments) must be incompetent because they can't be that malicious. On one visit with a podiatrist, she consulted with me for 10 minutes and then prescribed a lotion. I then received the bill for procedures that I never heard of and were never performed - $450 worth. It took me over a year to finally resolve the matter with many phone calls and emails. Scheduling is a whole other negative experience that I have never encountered before in my life. I recently had to move one of my appointments due to a conflict with one of my regular doctors. The next available appointment? 7 months later to see my own doctor! The typical experience involves navigating through lengthy IVR prompts, waiting on hold for a minimum up to a half hour and then connecting with a remote agent. When I asked if I could go on a cancel list, the response was; "we don't maintain a cancel list, you have to keep calling back every day to see if there are any cancellations". Back east, I can call a hospital, clinic or doctor's office, speak with someone immediately and schedule appointments rather quickly. I don't know if this is just the Tucson health care experience in general (many of my friends and family have had similar stories), but Banner is at the bottom of the customer experience scale. Perhaps they should take a hard look at their patient journey map. If they really cared, they'd have to change their process and improve the experience. 7/23/24 This is a follow up to my review. The office of my favorite doctor actually did follow up with me and rescheduled my appointment for early September, instead of January, 2025. They would have scheduled me sooner, but I had conflicts. I have increased faith that they are now trying (not sure if it’s the result of this review or my dissatisfaction I expressed with the agent I spoke with) to better serve their patients and there is hope.

My Experience with many areas has usually been excellent. With health plans and hospitals. My personal experience has been better with Banner than other hospitals over many decades. Emergency Rooms are pressure cookers requiring fast evaluations. The amount of my being improperly Banner evaluated was one time and still deserves Five Stars. My most recent experience started Sept 8, 2023. My visit Saturday was in response to an ER Sept 9 experience from another group. It was most important that I have a realistic picture of what I must contend with. Getting through on the phone and interaction was superior as well as Emergency Room and then care once inside. With Banner they seem to do more with less and none of the questions being voiced numerous times. My reaction was, staff is better coordinated. It also permits faster services.