Last reviewed 9 months ago
9 months ago
I just purchased a second-hand top box for my BMW1200RT from eBay, and it was sold to me locked, and with no key! Daren at Bahnstormer had it open in a jiffy, and then proceeded to reconfigure the loc... See more
Over a year ago
Sorry but Martin from service has failed to call me back despite our initial conversation promises of a return call , I also called and left a message with another staff member to request the call bac... See more
Over a year ago
I have to agree that Bahnstormer have gone downhill so much so they lost me as a customer to Ducati. Staff make no effort in selling and instead want you to pay for the privilege of test riding, no... See more
I just purchased a second-hand top box for my BMW1200RT from eBay, and it was sold to me locked, and with no key! Daren at Bahnstormer had it open in a jiffy, and then proceeded to reconfigure the lock to my ignition key. Full marks to Daren and the Bahnstormer team, and at a cost of only £20, I have no complaints. Cheers guys.
I recently purchased a BMW from Bahnstormer and it really was a 5 star experience. I don’t understand the other reviews here, there is no charge for test rides or petrol used. Chris the salesman, arranged me an on the spot test ride and simply said enjoy! Take as long as you like. I would recommend Bahnstormer to anyone looking to buy a BMW.
Sorry but Martin from service has failed to call me back despite our initial conversation promises of a return call , I also called and left a message with another staff member to request the call back and the requested service cost Very poor service and not confidence inspiring for a new customer I will have to look elsewhere
I have to agree that Bahnstormer have gone downhill so much so they lost me as a customer to Ducati. Staff make no effort in selling and instead want you to pay for the privilege of test riding, no response to website queries, no customer care. They used to be great, the sales staff knew your name and made an effort to appear interested. I bought 3 bikes from them over the years but since their expansion and refurb at Alton they have become the worst bmw dealer in the area imo.
Bahnstormer BMW Motorrad Alton used to be staffed by knowledgeable, enthusiastic staff, but complacency seems to be creeping in. Perhaps staff feel that the bikes will sell themselves. Charging £15 for a test-ride and directing customers to park their own bikes away from the shop, out of sight round the back, sets the scene.
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Bahnstormer is an authorized BMW Motorrad Centre located in Hampshire, UK, specializing in the sale and servicing of new and used BMW motorcycles. The company provides a comprehensive range of services, including online booking for motorcycle servicing and MOTs, as well as a dedicated platform for purchasing bikes, parts, and accessories. Customers can explore the latest offers on both new and approved used motorcycles, and benefit from financing options that cater to various budgets. Targeting motorcycle enthusiasts and potential buyers in Hampshire and Berkshire, Bahnstormer aims to deliver a quality experience through its knowledgeable staff and a well-stocked inventory. The company also features a café for visitors, enhancing the overall customer experience while they shop or wait for servicing. With a focus on customer satisfaction, Bahnstormer continues to establish itself as a trusted destination for BMW motorcycle enthusiasts.
Reviewers express a mix of experiences with Bahnstormer, highlighting both positive interactions and significant frustrations. Many customers praise the dealership for its friendly atmosphere and helpful staff, particularly noting Daren's quick assistance with a lock issue on a top box and Chris's excellent service during a motorcycle purchase. However, there are critical concerns regarding service quality, with multiple complaints about poor communication and unresponsive staff. One customer mentions a lack of follow-up from the service department, while another feels the dealership has declined in its overall customer engagement. Despite some positive experiences, the sentiment reflects a growing dissatisfaction among consumers regarding service reliability and staff attitude. Overall, the reviews indicate a need for improvement in customer service at Bahnstormer.
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