Scammers. No refund. Slow delivery. Illegal practices.
This company trades as Independent Living Specialists and I recommend you look at the extensive reviews from unhappy customers using this in your search parameters. My experience was as follows: Unacceptably slow dispatch and delivery considering it was a medical product required quickly. Arrived too late for the patient. No refund on unopened, unused product with sales team stating no "refund on sale item". This is in breach of Fair Trading Consumer Rights Legislation. They are also in breach of Therapeutic Goods Administration laws regarding their practice of supplying medical devices without valid prescription. Absolute lack of compassion shown by management when I requested a refund the day it finally arrived. Will use their lengthy sales contract/ condition of Sale policy to try to wriggle out of refunds. I wouldn't consider this company to be trustworthy with warranties or any other aspect of after sales support. Offered me $100 credit and suggested selling on other web based market places such as Gumtree. Item cost nearly $5000. I'm in the process of pursuing this with Office of Fair Trading and have consulted TGA. Buy somewhere else that operates within the law, offers after purchase support and has consistently good reviews.
