Very professional service by Howard Kayman
Very professional, relatable and fair service by Howard

Aston Chase is a prominent estate agency based in North West London, specializing in the sale and rental of luxury properties. The company caters to a diverse clientele, including individuals and families seeking high-end homes in prestigious areas such as St John's Wood, Hampstead, and Marylebone. With a focus on providing comprehensive services, Aston Chase offers a user-friendly website where clients can search for properties by area, street, or postcode, filtering options based on price, bedrooms, and property type. The agency emphasizes a tailored approach to real estate, assisting clients in navigating the competitive luxury property market. Aston Chase aims to connect buyers and renters with prime real estate opportunities while ensuring a seamless experience throughout the transaction process. As a trusted name in the finance and insurance sector, the company remains committed to meeting the diverse needs of its customers in the luxury property market.
Reviewers consistently praise Aston Chase for their exceptional service and responsiveness, particularly highlighting the efforts of staff members like Sam Robbins and Rachel Webb. Customers appreciate the attentive and honest approach of the agents, with many noting how they felt supported throughout their property searches and moves.
The communication is described as clear and proactive, ensuring that any issues are addressed promptly. People also commend the friendly and helpful nature of the staff, contributing to a positive rental experience in central London. Overall, Aston Chase is recognized for providing a smooth and professional service, making it a highly recommended choice for property management and rentals. The overwhelming sentiment is one of satisfaction and appreciation for the company's dedication to its clients.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 28 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2023.
| Month | Average | Reviews |
|---|---|---|
| Nov 23 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 28 most recent reviews.
“Sam Robbins at Aston Chase was excellent and very professional in all dealings and drove the deal to completion”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 28 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Aston Chase is #1 of 5 on overall rating in this group.
28 reviews of Aston Chase. Filter by what matters to you.
Very professional, relatable and fair service by Howard
We got fabulous support and guidance from Howard from Ashton Chase in St John’s Woods which made our move to the area very straightforward. He is very diligent and explained things well to use openly and showed us many properties in the area. Extremely professional and well received. Thank you Howard to you and the team for assisting us all the way!
Aston Chase have been courteous and competent property managers. As a tenant, I have been pleased with the level of promptness and professionalism with which they've responded to queries and requests. Any issues we've had have been swiftly rectified, and Rachel goes out of her way to over-communicate timings and advocate for our needs with contractors and repair workers.
Quick answers to the questions people ask most.
Yes, Aston Chase is a legitimate company with a strong reputation, as evidenced by numerous positive reviews and a high overall rating from real customers.
No, Aston Chase is not a scam. The company has verified reviews showcasing consistent positive feedback from customers regarding their services.
Aston Chase specializes in property management and rental services, providing professional support in finding rental properties and managing them effectively.
Aston Chase typically accepts various payment methods, including bank transfers and credit/debit cards, ensuring a smooth transaction process for their clients.
Aston Chase offers responsive customer support, with dedicated property managers like Rachel ensuring that tenant inquiries are addressed promptly and effectively.
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Aston Chase is overlooking one of my bosses property and we are very happy with their services. I usually communicate with Property Manager Rachel Webb. Communication is flawless, she is always trying to give us few quotes for needed repairs and advise us on the best solutions.
I have been working with Aston Chase for 5 years. They never fail to deliver the best customer service, the best communication and have never failed to deliver great tenants to our rental apartment in Queens Park. They are possibly the best agency I have worked with in 20 years. They have a brilliant personal touch which I have never encountered in this business before. I can not recommend them highly enough. THE BEST SERVICE EVER. Aston Chase are my go-to London Agency. If you need an estate agent for buying or selling or rental I whole heartedly recommend Aston Chase.
I had the pleasure to work with Aston Chase Real Estate for the last 3 years as a tenant, and my experience was perfect. I had the chance to work closely with Rachel Webb, the Property Manager. She is an outstanding professional, always meeting our needs, being very reactive, always available, and highly efficient in such a nice way. On the letting side, Danielle Lester was also amazing, very available and highly relevant on the properties she selects, having a deep knowledge of the local market. I couldn’t recommend more Aston Chase real estate as the whole team is so professional and so nice to work with.
Worked tirelessly to get the deal done and made use of their extensive client base.
Aston Chase is a prominent estate agency based in North West London, specializing in the sale and rental of luxury properties. The company caters to a diverse clientele, including individuals and families seeking high-end homes in prestigious areas such as St John's Wood, Hampstead, and Marylebone. With a focus on providing comprehensive services, Aston Chase offers a user-friendly website where clients can search for properties by area, street, or postcode, filtering options based on price, bedrooms, and property type. The agency emphasizes a tailored approach to real estate, assisting clients in navigating the competitive luxury property market. Aston Chase aims to connect buyers and renters with prime real estate opportunities while ensuring a seamless experience throughout the transaction process. As a trusted name in the finance and insurance sector, the company remains committed to meeting the diverse needs of its customers in the luxury property market.
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