Aston Chase is a prominent estate agency based in North West London, specializing in the sale and rental of luxury properties. The company caters to a diverse clientele, including individuals and families seeking high-end homes in prestigious areas such as St John's Wood, Hampstead, and Marylebone. With a focus on providing comprehensive services, Aston Chase offers a user-friendly website where clients can search for properties by area, street, or postcode, filtering options based on price, bedrooms, and property type. The agency emphasizes a tailored approach to real estate, assisting clients in navigating the competitive luxury property market. Aston Chase aims to connect buyers and renters with prime real estate opportunities while ensuring a seamless experience throughout the transaction process. As a trusted name in the finance and insurance sector, the company remains committed to meeting the diverse needs of its customers in the luxury property market.
Reviewers consistently praise Aston Chase for their exceptional service and responsiveness, particularly highlighting the efforts of staff members like Sam Robbins and Rachel Webb. Customers appreciate the attentive and honest approach of the agents, with many noting how they felt supported throughout their property searches and moves.
The communication is described as clear and proactive, ensuring that any issues are addressed promptly. People also commend the friendly and helpful nature of the staff, contributing to a positive rental experience in central London. Overall, Aston Chase is recognized for providing a smooth and professional service, making it a highly recommended choice for property management and rentals. The overwhelming sentiment is one of satisfaction and appreciation for the company's dedication to its clients.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 28 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2023.
| Month | Average | Reviews |
|---|---|---|
| Nov 23 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 28 most recent reviews.
“Sam Robbins at Aston Chase was excellent and very professional in all dealings and drove the deal to completion”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 28 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Aston Chase is #1 of 5 on overall rating in this group.
28 reviews of Aston Chase. Filter by what matters to you.
I feel meeting Sam Robins was the best moment during my house search. He was a breath of fresh air. He was super kind and attentive to my needs. Best of all, he was honest and didn't pressure me to make any unwanted offers. I would definitely recommend him to anyone looking for a new place.
Sam did an amazing job finding my mum the perfect rental flat. He was a pleasure to deal with, listened to our requirements, thought creatively and went above and beyond to help us to secure the flat that ticked every box for her. Could not recommend him more highly or thank him enough.
This is a very nice and quiet place to live. The staff are very friendly and helpful. I would recommend Ashton Chase to anyone that looking for an apartment.
Quick answers to the questions people ask most.
Yes, Aston Chase is a legitimate company with a strong reputation, as evidenced by numerous positive reviews and a high overall rating from real customers.
No, Aston Chase is not a scam. The company has verified reviews showcasing consistent positive feedback from customers regarding their services.
Aston Chase specializes in property management and rental services, providing professional support in finding rental properties and managing them effectively.
Aston Chase typically accepts various payment methods, including bank transfers and credit/debit cards, ensuring a smooth transaction process for their clients.
Aston Chase offers responsive customer support, with dedicated property managers like Rachel ensuring that tenant inquiries are addressed promptly and effectively.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Wow! There was a problem with the tenants in a neighbouring property causing a nuisance. I was enormously impressed by Rachel in the St John’s Wood office. She was incredibly responsive, helpful and communicative in solving the issue. She was also - critically - really proactive and even handled things late in to the night. I think that made a colossal difference to the problem being resolved in a timely fashion. Really, fantastic service - and I’m not even her client, just a neighbour affected by the issue - so technically she owed me nothing. VERY impressive. Aston Chase is a big agent in this area and this speaks very well of their service, professionalism and commitment to the area they serve.
Our property manager, Rachel, has been incredibly responsive and helpful during our move-in. Nice to have a partner and an advocate in her.
Aston Chase has been a pleasure to deal with throughout the life of my lease and I would not hesitate to recommend using this company. The property management provided by Rachel Webb has been of the highest quality and she is a great asset to the agency. Communication was always attentive, considerate and prompt. I had full confidence that she was treating me along with the landlord fairly, and I only wish that I deal with someone as courteous and professional as her in the future.
Rachel Webb has been a proactive property manager, both ensuring that our rental property has regular safety inspections and being immediately responsive to any issues we have had with the property. Ms. Webb is a pleasure to work with; she is professional, courteous and well-qualified.
RACHEL is always on top of things and very helpful. she always takes care of the property and attends immediately to the tenants queries and requirements. I have dealt with other agents in UK and Canada. She is definitely, our favourite.
Very proactive in getting things done and with lots of contacts for contractors to get things ready for rental at the last minute
We’ve worked with Rachel for over a year now and I have to say that she’s amazing! She’s extremely responsive, very reasonable (explains the issue and situation very well) and very pleasant to interact with! She’s also got a great team in place (Luis and guys).. they have all been lifesavers! The place we were renting was recently flooded, Rachel ensured her guys came to our home as soon as they could to help drain out the water. I would highly recommend Rachel as a property manager! Natasha
Simon Rosenblatt at Aston Chase provides very professional and outstanding service throughout the process. He shares his knowledge and expertise without hesitation and provides great assistance and helpful guidance.
Rachel and the team at Aston Chase really do a great job managing our property. Its peace of mind knowing they keep on top of everything both as a landlord and making sure tenants are happy.
My experience with Aston Chase has been excellent. They have always been very professional, helpful and responsive. Our property manager, Rachel Webb has always looked after the property and solved immediately any problem that we might have with the house. We are very pleased to have all this team and the firm as an agent
For the past few years we have rented a flat from Aston Chase and thankfully Rachel Webb has been our property manager. There are not enough words to describe how outstanding Rachel is. Here are just a few: professional, caring, efficient, helpful, and nothing is too much trouble. Combined with her bubbly personality and understanding of our needs, renting from Aston Chase and Rachel has been an absolute pleasure.
Rachel is always very helpful and quick to respond to any queries. She had made sure that any problems we have are addressed urgently and has made our time renting through aston chase a great experience.
By far the best agents we have ever dealt with in London. Howard Kayman has been instrumental in helping us find and buy our next home. He is professional, prompt, efficient, proactive, attentive and personable. Simultaneously, he is relaxed and patient. He worked tirelessly to make things happen in what has been a challenging market place. We have bought several properties over the years through a variety of high street agencies but Aston Chase and Howard are just a class above the rest!
Aston Chase is a prominent estate agency based in North West London, specializing in the sale and rental of luxury properties. The company caters to a diverse clientele, including individuals and families seeking high-end homes in prestigious areas such as St John's Wood, Hampstead, and Marylebone. With a focus on providing comprehensive services, Aston Chase offers a user-friendly website where clients can search for properties by area, street, or postcode, filtering options based on price, bedrooms, and property type. The agency emphasizes a tailored approach to real estate, assisting clients in navigating the competitive luxury property market. Aston Chase aims to connect buyers and renters with prime real estate opportunities while ensuring a seamless experience throughout the transaction process. As a trusted name in the finance and insurance sector, the company remains committed to meeting the diverse needs of its customers in the luxury property market.
This profile hasn't been claimed by the business owner.
