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HomeHome ServicesAspect Reviews
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Aspect Reviews

4.416666666666667 out of 5 stars
4.416666666666667 out of 5 stars
4.4
|Great|60 reviews

TrustScore

4.4
4.416666666666667 out of 5 stars
Great
5 out of 5 stars
49
4 out of 5 stars
3
3 out of 5 stars
0
2 out of 5 stars
0
1 out of 5 stars
8
60 reviews in total

Review summary

Aspect receives high praise for its friendly and knowledgeable engineers, with many reviewers highlighting the professionalism and efficiency of the staff. Customers appreciate the thoroughness of the service, as seen in comments about engineers like Mike and Deniz, who are noted for their helpfulness and clear communication. The company is often commended for resolving issues quickly and effectively, with several customers expressing their satisfaction with the overall service quality. However, some negative feedback points to a lack of communication, particularly in emergency situations, where tradespeople failed to provide updates on their arrival times. Despite these concerns, the majority of reviews reflect a positive sentiment towards Aspect's services. Overall, Aspect is viewed favorably for its reliable and competent home services.

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Based on reviews, created with AI

See what reviewers are saying

Lee Benfield
Lee BenfieldFeatured

A week ago

1 out of 5 stars

Do NOT use for emergencies

No communication from tradesperson even to say they were on their way by after the (generous) original window had elapsed. When I called up on the number associated with the account, I was placed on... See more

Karenhughes607
Karenhughes607Featured

A week ago

4 out of 5 stars

Klaudi the plumber was excellent

Klaudi the plumber was excellent, he identified the issue quickly and follow up communication to fit the parts once they arrived was great. It would have been 5 stars but we had to reschedule twice a... See more

Yihai Huang
Yihai HuangFeatured

A week ago

5 out of 5 stars

Very good service.

Very good service.

Sophie
SophieFeatured

A week ago

5 out of 5 stars

Excellent job by Deniz

Deniz did a great job sourcing leak on kitchen, resolving it quickly and giving advice to prevent issue occurring again.

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Kenneth
Kenneth
1 reviews
13 days ago
5 out of 5 stars

5 stars service received from Thomas…

5 stars service received from Thomas Gallagher who arrrived on the same day and fixed the blocked kitchen sink within half an hour.

Helpful?
Ken
Ken
1 reviews
13 days ago
5 out of 5 stars

5 stars service received from Thomas…

5 stars service received from Thomas who arrrived on the same day and fixed the blocked kitchen sink within half an hour.

Helpful?
A Ll
A Ll
1 reviews
13 days ago
5 out of 5 stars

The plumber that came to change the tap…

The plumber that came to change the tap was a lovely guy. Very friendly and helpful.

Helpful?
Clare Casey
Clare Casey
1 reviews
14 days ago
5 out of 5 stars

Excellent service from a very nice…

Excellent service from a very nice quick professional Aaron V is an asset to your company

Helpful?
Tessie Newlyn
Tessie Newlyn
1 reviews
14 days ago
5 out of 5 stars

Kept to schedule very accommodating…

Kept to schedule very accommodating with information , very good manners

Helpful?
Rose Larter
Rose Larter
1 reviews
14 days ago
5 out of 5 stars

Prompt service

Prompt service, quick resolution

Helpful?
RS
RS
1 reviews
14 days ago
5 out of 5 stars

Excellent customer service

Staff was helpful and the whole process was completed with ease which included timely communication/updates. Thanks

Helpful?

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Sun
Sun
1 reviews
14 days ago
5 out of 5 stars

Mike Knows Mice!

Mike was knowledgeable, kind and keen on doing a thorough job.

Helpful?
Simon Lukes GUHC
Simon Lukes GUHC
1 reviews
14 days ago
5 out of 5 stars

Good gas engineer

Got an appointment for the next day, gas engineer came and correctly diagnosed the circuit board as faulty, got a replacement and fitted it. All working now. Very happy with the service.

Helpful?
Stewart Maton
Stewart Maton
1 reviews
14 days ago
5 out of 5 stars

Job well done

Job well done. Everything left steam & tidy.

Helpful?
JG - Property Investment Compa
JG - Property Investment Compa
1 reviews
14 days ago
5 out of 5 stars

Top quality service received from Atam Ssndhu at Aspect

The service we received from Atam Sandhu was amazing. Atam is extremely professional and very experienced with his knowledge in dealing with seriously complicated situations. We are trying to resolve leaks coming into a commercial basement coming from a residential building and land above. Atam has already been able to uncover the source where some of the water is coming from. This was on the first appointment following the initial inspection. The freeholders have had 3 months using other firms of contractors including leak detection who have came up with absolutely nothing and we are really pleased Atam has already detected a source which is really good work. I would highly recommend Atam at Aspect and he deals with matters quickly, professionally and expeditiously.

Helpful?
Daniel
Daniel
1 reviews
14 days ago
5 out of 5 stars

Excellent experience from start finish!

Excellent experience and service from start finish with all aspect of the job from booking, inspection, carrying out works to payment. Thanks Deniz. Will definitly be our first port of call for any future needs.

Helpful?
David Moss
David Moss
1 reviews
14 days ago
5 out of 5 stars

Very professional engineer

The engineer, Abdul, was polite, professional and clearly well able to carry out the tasks required. At all times, I was kept up to date with what was happening and what charges were being incurred. I was also informed of potential charges depending on which route through the problem was chosen. Very professional and did a great job.

Helpful?
Joanne Wright
Joanne Wright
1 reviews
14 days ago
5 out of 5 stars

Recommended to

Lee came out to find a leak was very thorough found the leak and sorted the problem He was very helpful and explained everything would definitely recommend

Helpful?
Sumbal Khan
Sumbal Khan
1 reviews
14 days ago
5 out of 5 stars

Wonderful staff from Aspect

Wonderful staff from Aspect ⭐️⭐️⭐️⭐️⭐️ Fast, Reliable and full knowledge of the industry

Helpful?
Dipak Kothari
Dipak Kothari
1 reviews
14 days ago
5 out of 5 stars

Very Happy with the service

Very Happy with the service. Deniz was polite and helpful. Did the job in a professional manner. I would recommend this company.

Helpful?
Oliver Hastings
Oliver Hastings
1 reviews
14 days ago
5 out of 5 stars

Really great work and lovely people to…

Really great work and lovely people to deal with. Trust fully

Helpful?
Mr Smith
Mr Smith
1 reviews
15 days ago
5 out of 5 stars

Badly leaking Mixer tap affecting boiler

Matthew fixed the problem very quickly and gave me advise which will save me a considerable amount of money. He was very pleasant, and explained what he was doing.

Helpful?
Wendy Rochester
Wendy Rochester
1 reviews
15 days ago
5 out of 5 stars

Fast, efficient, no fuss, just came and got on with unblocking our ourside drain.

We tried unsuccessfully to unblock our outside waste water drain. Booked an Aspect plumber online. They arrived on time, got straight on to the job, cleared the soakaway of sludge as well. Drain running freely now and for a very fair price.

Helpful?
Yiannis Prodromou
Yiannis Prodromou
1 reviews
15 days ago
5 out of 5 stars

Brilliant Engineer

I have only good words to say about Barry, the engineer who came to our site. We booked the leak investigation service as our central heating system kept losing pressure and being a commercial hotel building it was an urgent job. However the guys did stress it would take time to find the leak as it is such a big building spread over 5 floors. They were there for 3.5 days and I’m glad to say we found the leak. It’s fair to say we would never have found it without them. Barry was just brilliant, highly qualified and knowledgeable and a nice person too. I have only good words to say about him, Aspect are very lucky to have him. In fact I’d say the 5 stars are purely all for Barry, I would have deducted 1-2 stars because the service is incredibly expensive. The 3.5 days cost us over £10K, we are very happy to have found the leak, but there are lots of companies out there with the same equipment that charge considerably less than Aspect. However it was a pleasure to meet Barry and watch him work, truly an expert. I’m glad he found the leak so a positive result in the end.

Helpful?
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About Aspect

Aspect is a leading property maintenance service provider based in London and the Southeast, specializing in a wide array of trades. The company offers 24/7 support and covers various home services, including plumbing, electrical work, carpentry, heating, and pest control, among others. With a team of multi-trade experts, Aspect aims to address urgent maintenance needs efficiently and effectively. The company's clientele includes homeowners, businesses, and property managers seeking reliable maintenance solutions. Aspect emphasizes a customer-focused approach, with knowledgeable Service Support Managers who ensure quality workmanship and manage client expectations. By providing a comprehensive range of services, Aspect positions itself as a trusted resource for property maintenance across its service areas.

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