America Car Rental Reviews

We hired a car from ACR during a vacation in Tulum. We read the online reviews and thought they sounded like a professional and reputable company but it transpired their cars are in a terrible condition, virtually no security and they really don’t pride themselves on renting customers a safe and secure vehicle. Within the first 6 days of our car hire, I noticed that my car spare tyre was stolen from the boot. We were staying in a gated complex and only parked in secure parking at the beach so I have no idea when this could have occurred, however, it did. No evidence of forced entry was present on the lock and nothing else form the car was taken. Very odd if you ask me. On investigation, I can seen that this also happened to another America Car Rental customer just 2 weeks before our visit. I went to the garage and after looking at photos of the car on collection, it was evident that the spare tyre was not secured with the bolt and wing nut fastener. I feel incredibly frustrated and let down by ACR as this could have been prevented had the spare had all of the correct security in place. In addition to this, I am honestly shocked to find that the car had no remote central locking or alarm. We hired a 3 year old car that had 79,000 km on the clock and was, quite frankly, in pretty poor condition. The car security features were clearly not up to standard and it is wrong that I was forced to pay $200 for an incident that had occurred due to the lack of basic security put in place by ACR. Do not use them, they are crooks and basically set you up to be robbed then shirk all responsibility. *In response to the below suggestion to contact your customer service, we already have. We spoke to Alejandro May and he was unhelpful and the one who shirked all responsibility.*

Muy buena atención con Carlos

Excelente servicio y muy buenos precios

Empresa séria..Bom atendimento.

Was uncomplicated and friendly. Without hidden costs

Very friendly and great service with good rates. I'd rent from America car rentals again!

Reynaldo helped me with the car drop off and he was very friendly. Highly recommend this car rental.

Muy buen servicio y atención ingrid juarez

AMERICA CAR RENTAL IS A FRAUD AND A SCAM YOU DON¨T WANT TO LOOSE YOUR MONEY AND WAISTE. YOUR TIME. In the first place I made a reservation and the location of the reservation was closed in Downtown Mexico City. They never gave me any kind of notification. Then the agency didn´t respect the reservation when I got to the airport. They don´t respect the reservation conditions and AMEX credit card coverage. They just want to sell you their insurance. If your don´t want to loose your time never rent this company. Scammers.

Un servicio excelente

Lo recomiendo 100% la mejor opción para renta de autos

Super bien un excelente servicio

Muy buen servicio

16/nov/2023. Servicio por parte de Ingrid Juárez fue excelente!

Muy mal servicio, no respetan el precio, nos hicieron comprar un seguro carisimo y no quisieron hacerlo valeron y nos cobraron 3800 por un golpe que lo valia, cabe mencionar que el gerente nunca dio la cara, no rente en America Car Rental, es un fraude total

Muy buen servicio de Ingrid

Ingrid gave us excellent service, prompt and fast. She was very attentive! Thank you !

Excellent attencion