Egregious charge to change address
I was charged to change address after moving house to a more secure location.
4.5
Great
998 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Allianz car and home insurance receives consistently positive reviews. Customers particularly appreciate service and great value, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
So easy to make changes immediately
So easy to make changes immediately
Home Isurance
Easy to follow and enter details,and great competitive price
Everything is fine
Everything is fine
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
allianz.co.uk
All reviews
998 total • Write a review
Showing 11 - 20 of 994 reviews
GT
Could do everything online
Could do everything online. But someone to would have been better.
Date of experience: July 18, 2025
CM
Impossible to ask a question
Impossible to ask a question, live chat is horrendous, the chat service doesn't answer anything important...kept waiting, it's ok if you have all the time in the world but there are still people that go into work and don't have the luxury of homeworking so the phone can be by your side..I'm tired of companies just forgetting about delivering any kind of customer service, the policy price isn't any cheaper even though we are doing all the leg work...
Date of experience: July 18, 2025
RP
Avoid Allianz Insurance – Absolute Legal Scammers
0-Star Review: Avoid Allianz Insurance – Absolute Legal Scammers I strongly advise everyone to stay away from Allianz Insurance. In my experience, they are nothing more than legal scammers who take your money but refuse to take any responsibility when you need them the most. I purchased a comprehensive car insurance policy from Allianz, thinking I was protected in case something went wrong. Unfortunately, I was involved in a solo accident and my car was written off. At first, they accepted the claim. But then, out of nowhere, they voided my policy and refused to deal with the claim at all. Their reason? They claimed my car had a front body kit and tinted windows — both of which are purely cosmetic and have nothing to do with the car’s performance or safety. These were on the car when I bought it from a private seller. I had no idea these were considered modifications, and Allianz never asked about any of this when I bought the policy. They didn’t request any photos or ask any questions that would have brought it up. It’s painfully obvious they were just looking for a weak excuse to avoid paying out, and once I made a claim, they did everything they could to run away from their obligations. Their complaint handling process was just as bad — they dismissed my case immediately, without any proper investigation or fairness. Now I’m left with the financial burden of third-party damage, recovery fees, and no car — which could cost me my job — all because Allianz chose profit over doing the right thing. They are absolutely disgraceful, dishonest, and completely unreliable. Allianz Insurance should be avoided at all costs.
Date of experience: July 18, 2025
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