ACIS Educational Tours Reviews

The first couple of days were amazing. Traveling though Paris, having fun with friends, and leaning about a new culture. Unfortunately as the days went on everyone started getting tired and grumpy, including our tour guide. On our last day in Paris, our guide got mad at me for interrupting his information (a simple mistake as he asked us to let him know when to move forward) His response was extremely sharp and left me feeling embarrassed in front of the group, not for the first time. Although I too was growing more and more frustrated, I chose to stay quiet. Throughout the next few days he grew more irritated with our group until we dreaded our time together. Admittedly we're high school girls, experiencing a new culture and have made mistakes. Sometimes we were too loud at the restaurants he took us to, and he would easily correct us or one of the chaperones would. However, on one of the last nights his response was beyond correcting and tipped over into impatient, disrespectful and aggressive (in tone). He not only said we were too loud but singled out individuals as “embarrassing”. The next day he did come back and apologize, but obviously the escalation of his tone though-out the trip has made it hard to enjoy. I appreciate the trip and am very thankful that I get to spend this time in France, but there was so much pressure to be the perfect tourist, that it ruined the trip.

Amazing trip to France! I used ACIS to plan a trip to France for a group of students ranging in age from 7th grade to high school seniors. We had a fantastic guide, great meals, centrally-located hotels, knowledgable guides, and exciting activities. It was a phenomenal trip and I will use them again in the future!

I started traveling with ACIS in the 70’s when I first started teaching and have never been disappointed. I don’t know how many trips I have taken but have some great memories. The Boston staff has always been helpful to answer questions and help with problems that might come up.This March I took a group of adults to Italy for 10 days and ACIS worked with me to make this a memorable trip for these folks. Our tour manager was amazing! Before we left the states I suggested a few things we would like to do and when we got there she had the events lined up. The hotels were fabulous, some were smaller than others but very clean and located within blocks of all the places we needed to go. That’s what I really appreciate. ACIS makes sure that you are close to the restaurants, shops, everything you need. I also l thought the voucher idea was great for us because we were able to try different foods. You can look at other tour groups and they might be cheaper, but you get what you pay for! Remember that. I’m excited about another trip next year! Here I thought I retired!

ACIS is the clear winner for school trips. The hotels are located so close to all of the sights, the restaurants have incredible food, and our tour manager (Dimitra Neonakis) was amazing!! The team worked hard to make sure we had the best experience possible!

Everything about the company and the experience was amazing. Tom (who worked out of the Boston office) worked with me to introduce the trip to parents and answer questions that I didn't know the answers to. He was able to help me with some challenges when students dropped the trip so that everything would still go smoothly. The direct flight to Europe was great and the Tour Manager, Paul, met us right when we landed and stayed with us until we got into the security line. Paul made the trip. His interaction with the students and his knowledge of the area were unparalleled. He offered suggestions for each of the days and made sure each decision was what we were looking for before executing it. Most importantly, when a student lost something of great importance he was able to offer solutions so that a replacement could be found and their trip wasn't ruined. We are already looking to book another trip!

ACIS is the best company for student travel. Their customer service is amazing. But the most important thing is safety. I always feel safe by the hotel, tours, and resturants they choose. They will also work with you to add extra attractions. Their tour guides are amazing and share a wealth of information that is fun and exciting for all. The hotels are always clean and located to near attractions. Transportation is also safe and clean. The costs for a trip is reasonable compared to what you will receive. I have used ACIS for over a decade and they are amazing.

I highly recommend traveling with ACIS. Our trip had an unforseen intinerary change and ACIS offered us an equally engaging trip with a personalized excursion without a price increase. Our tour manager M took great care of us!

The tour guides are amazing! AKA Herson! The food is awesome and you get choices. The trips are personalized and you know exactly what you are getting when you sign up for an ACIS trip!

This company discriminated against my daughter who has anxiety and offered no accommodations. They removed her from a tour with no due process and said there's nothing they could do. Worst experience of my life.

You get what you pay for. ACIS is not the least expensive in the business, but the quality of their service, hotel locations, and food arrangements are top notch.

ACIS truly goes the extra mile! When my daughter arrived at the airport for her trip, it was only then that we realized her passport was expired - and this was over the Christmas holidays. ACIS helped me overcome this “epic mom fail” by walking us through getting an emergency passport appointment, negotiating with the airlines to reschedule international flights, and being available around the clock to offer advice and wisdom each step of the way. They even helped me while on their personal holiday. This is a company that stands out from ALL the rest, making sure my daughter rejoined her travel group missing only one day of her tour. Thank you, ACIS!

ACIS goes above and beyond. I work with Jessica Ricci who is amazing and very helpful. I’ve worked with two other travel companies in the past, and they do not compare.

ACIS refused to refund the deposit for our tour when Covid hit. They offered a travel vouchers for later use. We contacted them to confirm the expiration date of the voucher and was told a different date that what was printed on our vouchers (we misplaced our vouchers with a lot of things going on). We told us it was Dec 2022, but when we later found our vouchers, late this year, the actual expiration date is Dec 2023. It was too late to do anything, We contacted them with the email trail of their rep giving us the wrong date, but they refused to accept our request of extending for 12 months so we can plan. They don't even accept the fact that their representative made the mistake. I understand that it was printed on the vouchers, But not to even considered the entire situation does not show that they are good people to work with. There is no person to talk to, just a chat line and they just disconnected me on the chat line when I discuss the issue. They keep our $2000 for what exacly the service provided, when everyone refunded our airfare, hotels due to covid? The reply from Laura makes sense, but throughout our chat and emails (that was the only methods, no phone calls) no agents ever offered or informed us that we can book a trip for 2024 or 2025 as long as we book it by the expiration date of the vouchers. We are led to believe the travel needed to be before the expiration date of Dec 2023

ACIS has been my go to for leading educational tours through Europe. I went in 1989 as a student and led my last trip in 2022. They have always had the highest standards and will jump to fix anything unpleasant that comes up unexpectedly. Their guides are experienced and fun, the hotels are good and the food is great. But the best part is knowing just how helpful everyone in support roles can be. Planning is stressful and ACIS tries hard to alleviate as much ad possible.

absolutely awful. they're website seems clear about the refund policy if you cancel, but when you do cancel, they then send small print which shows why you're not eligible for the full refund. I would urge any school not to use this service, unless you want to overspend and not get your money back

ACIS is super responsive and helpful. I really don’t want to travel with anyone else!

I had never been to Japan before and so having the opportunity to go on this global conference was amazing. Our tour managers and guides were excellent. The hotels were all lovely. We got to see all the sites we could see in the time allotted, and the food was amazing, especially the last night. I really enjoyed the karaoke towards the end of the trip so we could all have fun with each other. Thanks ACIS for really making this the trip of a lifetime!

Our group leader has been so helpful helping us set up our trip! She has answered countless questions!

This company wants to charge me $175 to "reactivate my account" so I have the "privilege" of signing up my student for a trip. By far the WORST customer support and clunkiest website I have EVER used. I would give them zero stars if I could

It took several tries to get my problem corrected. I still can’t sign into my account using my email address, because it takes me to a previous trip. I have to sign in with a number I can’t remember as my username. I tried changing my username in that new account, and even after doing that, it tried to take me back to the account with my old trip. Seems your system can’t handle more than one trip for a person, so now I have to reenter all my information. Also, now my husband is having the same issue, so he’ll have to get a different ID to be able to enter a payment, and we’ll have to reenter all his info.