18650 Battery Store

I purchased qty 63 Panasonic 18650 cells and received the package but when checking the cells alarm bells started. The cells were marked with "www_bis_in", "NCR18650GA 3300mAh" and "IS 16046-2 / IEC62133-2" when they advertised they were Panasonic no date stamp. When I sent an email to verify 3 days ago no response

It's over a week and all they've done for my thousand dollar order is create a fedex label. Now they don't even answer emails. Never again. Next step for me will be to send these emails and screen captures to my credit card to get the charge reversed.

battery stopped working after a few charges

Ordered 6 21700 batteries and was sent 6 18650 batteries I contacted them and they shipped the correct batteries out and let me keep the 18650s they mistakenly sent good customer service

I bought 8-18650 NEW batteries off of 18650batterystore, I received them and only had a 8%/10% charge in each of them. After charging them up they showed a rise of 45-50mAH !! That is TERRIBLE for new 18650 batteries. I WILL NOT BUY ANYMORE OF THEIR JUNK!

Great price on my battery charger and battery. Received my order within 7 days.

I ordered on their website and the only thing they did was process the credit card charge. I had to inquire 3 times about shipment. Thier response was to give me a tracking number. The label was printed. They have'nt shipped the goods.

My order was confirmed by email on 9/29/2023. My credit card was billed for $48.36 on 9/30/2023. Shipping was confirmed by email on 10/02/2023. I checked the provided UPSP tracking number on 10/07/2023. The latest USPS update stated that the label had been generated on 10/02/2023 but the parcel had not yet been received. I sent an email on 10/07/2023 asking why they had not given my order to USPS yet? No response as of 10/09/2023. Checked provided UPSP tracking number again on 10/09/2023. The status was exactly the same as on 10/07/2023. Called the store on 10/09/2023. The Rep said USPS sometimes doesn’t do proper scanning and logging so the status on the USPS website may not be accurate. The Rep claimed my order was given to USPS on 10/02/2023. The Rep said that I or they can file a claim with USPS. I chose that they file the claim. No telling how long that will take. I'm seriously considering contesting the charge with my credit card company.

20% of the cells were below 1V, 20% between 1V and 2V. The only reviews anywhere on this site are 4 or 5 stars, even ones that talk about problems. The reviews appear real, but I believe they remove any really bad reviews or ratings.

Bought 20 2500 Samsung cells and 30 2000 EVE cells. All are kaka. Best cells are about 85-90% rated capacity; worse ones are down around 20%. I'll never give these rippoff artists any more of my firm's hard-earned.

I have purchased about 15 batteries from them, all 21700 /18650/18350 batteries. I have never had a problem with the batteries or shipping. Most of my orders shipped the same day. I always received my order within 5 days or sooner. The batteries were always top notch.

My primary purpose for purchasing batteries was for a head light that I frequently wear. Unfortunately, the + end of these is not raised enough to make contact, so they're useless for that. Thought I'd make a review with that comment, but could find no obvious way to post a review. Given that, I'm also suspect of any of their reviews since I can't post one and all of the others are 5 stars. I also noticed that there was no way to post reviews on Google about the company where they supposedly get a 4.8 star review. Sounds too good to be true.

Ordered 4x 105Ah lifepo4 batteries Taxes and shipping to Canada approximately $300USD, ($400 CAD) UPS brokerage fee and import tax another $130 CAD Received within 2 weeks after ordering Called and emailed customer support, both experiences were great. Ran a capacity test, 108Ah Will probably order form again.

I purchased 3 lithium golf cart batteries (about $8,000) from them. One of the chargers did not work and after going through efforts to get it to work many times, they finally agreed it was broken. They told me that they were out of stock and it would be a while before more chargers were available. I called every few months and was always told the same thing. I forgot to call for a while and only called again today. Today I spoke to someone that stated that no one had entered anything about my previous conversations in their computer system and therefore I was not due an exchange. They stated I could buy another charger from them for 20% of retail.

Purchased batteries are larger diameter than standard. No mention of this in the description or reviews. Only glowing reviews are listed, and I see no way to leave a review. Shady.

Once again a perfect delivery of a perfect product! Can't beat the service and quick delivery from 18650! They will continue to be my source for my battery needs!

Excellent service again. I have used them for 18650 battery's I think three times now and always the same. Very fast shipping, very fine product, best price. No troubles at all. None. Thanks! Jim H. Phenix City, Alabama.

18650 Battery store is great. Shipping is always super fast and prices are unbeatable anywhere else. They have always been super helpful with my questions and any needs I've ever had.

I am using their batteries for a couple of restoration projects for older laptops that no longer make batteries for them. The batteries are great! However, the shipping isnt, it takes forever.

I placed an order for about $200 at the beginning of November 2022. The package was lost by UPS. It was known that the package was lost by Nov 15 and as of Dec 12 they have not refunded my money or sent a replacement. This is unacceptable and I'm going to have to dispute the charges. Be careful buying from them, if something goes wrong they do not seem helpful getting it resolved.