Good value for money
Good value for money
10 months ago
Wanted to make a change from car to van 6 month into insurance, they can't quote me. Wanted to make a change from car to another car 7 month into my policy, they can't quote me. Got new insurance, ca... See more
10 months ago
Very bad costumer service. I don't think these guys know what they are doing, very unhelpful and they just lost a costumer from their poor communication.
Good value for money
Wanted to make a change from car to van 6 month into insurance, they can't quote me. Wanted to make a change from car to another car 7 month into my policy, they can't quote me. Got new insurance, came here to cancel this crap - 50GBP fee for cancellation. What a bunch of mean morons
Very bad costumer service. I don't think these guys know what they are doing, very unhelpful and they just lost a costumer from their poor communication.
Very easy to do very happy
Since submitting my earlier review on Zenith policy regarding payment of cancellation fee, I was contacted by Customer Complaints Department, who have corrected earlier mistakes by their Customer Service staff and apologised for any inconvenience. Fee charged will now be refunded together with an amount for unused insurance cover period.
The best agency
Easy to setup
Went to change my car mid-term on the portal from a F Type Jaguar to a Mercedes C300 (so a more common car with less power). Could not do on the hub so called them. Was told they don’t insure this car! So I had to pay a cancellation fee (it wasn’t me that cancelled, it was them). Also have lost a years NCB as the policy finished mid-term. Nothing else was changed, only changing cars. Found insurance with Allianz right away at a lower cost than my Zenith policy. What a cob. AVOID AT ALL COSTS IF YOU CHANGE YOUR CAR MID-TERM. I will be informing all the car clubs I am a member of to ensure others don’t use this company! Update: They called me today to explain they could not insure the Mercedes as their underwriters don’t insure this vehicle. However they agreed to refund me the cancellation charge as a goodwill gesture. The lady on the phone was very good. I will update again when I receive the refund etc. 2nd Update: Refunds duly received as expected.
Very helpful service
I had my renewal for my insurance come through from my previous insurance company. I thought i would try comparison sites and zenith were not the cheapest but offered better cover and extras. I decided to give them a go it was easy to follow on there site and saved me over £100
Quick service
Happy with the price
Very simple and easy to understand and very competitive on the price
quik and easy top service
No problems and great quote.
Awesome experience
great price
Easy to sort my insurance 5 stars
Was so easy to apply and most important….not that expensieve and included a lots extras allready;….Gona use them for long.
Very efficient and competitive.
Based on analysis of 18 reviews rated 1-2 stars for Zenith Insurance
“Very bad costumer service”
“Got new insurance, came here to cancel this crap - 50GBP fee for cancellation”
“A 35 minute phone call to obtain an invoice of charges and reluctantly they agreed although still waiting”
“Had to leave 1 star as it won't let me leave none”
“Terrible experience today by the Webchat - First it took me over 30 minutes for the Webchat to actually load”
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Zenith Insurance is a UK-based insurance provider specializing in car and van insurance solutions. Operating under the trading names Zenith Car and Zenith Van, the company is a subsidiary of BISL Limited, which is authorized and regulated by the Financial Conduct Authority. Zenith Insurance focuses on delivering tailored insurance products that cater to individual customer needs, ensuring peace of mind on the road. The company targets a diverse clientele, including private vehicle owners and commercial van operators. Zenith Insurance offers 24/7 emergency helpline support and employs advanced counter-fraud systems to help keep insurance costs manageable for its customers. By arranging and administering car and van insurance, Zenith Insurance aims to provide reliable coverage and support to its policyholders. For more information, visit their website at www.zenith-insure.com.
Zenith Insurance receives a mixed response from customers, with many praising the ease of setting up policies and the quick service provided. Reviewers frequently highlight the good value for money and competitive pricing, noting that the process is simple and straightforward. However, there are significant complaints regarding customer service, with several individuals expressing frustration over poor communication and unhelpfulness, particularly when attempting to make changes to their policies. Issues such as high cancellation fees and the inability to modify coverage mid-term also contribute to dissatisfaction among some consumers. While many appreciate the overall service and product quality, the negative experiences with staff attitude and policy flexibility cannot be overlooked. Overall, Zenith Insurance has both strong supporters and vocal critics.
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