XQ Gaming is a platform dedicated to the gaming and esports industry, providing a comprehensive space for gamers, developers, and enthusiasts to connect and engage. The company focuses on offering a variety of services including game reviews, community forums, and esports event coverage, catering to both casual gamers and competitive players alike.
Targeting a diverse audience, XQ Gaming serves individuals looking for insights into the latest games, trends, and esports tournaments. The platform aims to create a collaborative environment where users can share their experiences, opinions, and strategies, fostering a community centered around gaming culture. With a user-friendly interface and a commitment to delivering reliable content, XQ Gaming positions itself as a valuable resource in the rapidly evolving gaming landscape.
XQ Gaming receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent service and quick delivery, often noting that products arrive faster than expected and are of good quality.
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Positive experiences include responsive customer support, with some customers receiving replacements or resolutions promptly. However, there are significant complaints regarding order fulfillment, with several individuals reporting long delays—some waiting over two months for their items. Issues with faulty products and a lack of communication from customer service also emerge, leading to frustration among consumers. While many appreciate the reasonable prices and quality of the parts, the inconsistency in order processing and support detracts from the overall experience.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.9
28
100%
● Low
3.9 / 5 overall
=
28 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Dec 2024.
Last 3 months
3.0▼ 2.0
12-month avg
3.4
All-time
3.9
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Feb 24
1.0
1
Mar 24
—
0
Apr 24
—
0
May 24
—
0
Jun 24
5.0
1
Jul 24
—
0
Aug 24
—
0
Sep 24
5.0
1
Oct 24
—
0
Nov 24
—
0
Dec 24
3.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 28 most recent reviews.
Top praiseof 20 positive reviews
Customer service40%
8 mentions
Delivery25%
5 mentions
Website & app15%
3 mentions
Easy to use15%
3 mentions
“Ik had hier 4 nieuwe analoge stick sensor wielen
gekocht voor een van xbox controllers die leed aan 'stick-drift'”
On “Customer service” · Dec 4, 2024
Top complaintsof 8 negative reviews
Response time50%
4 mentions
Customer service38%
3 mentions
Scam25%
2 mentions
Refund25%
2 mentions
“I ordered an XB1 analog stick sensor wheel on October 11, 2024, and I still haven’t received my order (it's been over...”
On “Response time” · Dec 16, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gaming & Esports.
Overall rating and review count for this company and similar companies
I ordered an XB1 analog stick sensor wheel on October 11, 2024, and I still haven’t received my order (it's been over two months). The seller is not responding to my emails or messages on the website. It seems like I’ve been scammed. Avoid this website! The person who initially responded to my emails, Richard Wittekoek, is no longer replying to me.
Yes, XQ Gaming is a legitimate company with numerous verified reviews. They maintain a high customer satisfaction rating, with many users praising their quality products and responsive service.
Is XQ Gaming a scam?
No, XQ Gaming is not a scam. The company has many verified reviews that reflect genuine customer experiences, including prompt service and resolution of issues.
What products does XQ Gaming offer?
XQ Gaming specializes in gaming accessories, including spare parts for consoles like Xbox and PS5. Customers have noted the availability of hard-to-find items and quality products.
What payment methods does XQ Gaming accept?
XQ Gaming accepts various payment methods including credit cards and online payment systems. Customers have found their pricing to be reasonable given the quality of the products.
All 5 questions →Show fewer questions
How does XQ Gaming handle customer support?
XQ Gaming provides customer support through their website, where they are responsive to inquiries and issues. Customers have reported positive experiences, including quick resolutions and good communication.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
This company absolutely blows. tl;dr: They sent the product sign required without telling me, waited months to reply when I asked why their site said I was refunded but wasn't, then resent not only the incorrect product, but a product so damaged that it wouldn't be usable if it were correct. They've now ghosted me again for nearly FOUR MONTHS.
In October, I purchased a PS4 Gen 3 V1 (supposedly) shell from XQ Gaming.
Since then:
I waited multiple months for any sort of update.
I checked their site to find they had shipped the order without ever providing tracking.
They shipped the order signature required without me requesting that.
They misformatted the address so that it was returned to them.
I then reached out because their site claimed I had been refunded and there was never a refund issued.
They took multiple months to answer this request, and when they replied, I was told basically that whoever the owner or whatever is was on vacation and selling the business so he just wasn't looking at his email for MONTHS.
They finally resent a shell.
I received the shell, got to working on it, and what do you know, the post that goes through the board is on the wrong side AND it's crushed in such a way that a screw wouldn't even go into the hole anyway. It's a Gen 1 shell.
I've since emailed them 4 times since May about the most recent issue and have still not received a response or refund.
Whoever this person is, they're either a thief or don't care enough about the business they're selling to do anything to help you.
Pakket zoek geraakt bij de post. De webshop heeft bij dhl aangegeven dat enkel hij een onderzoek mag laten instellen.
Mijn pakket is nu nog steeds zoek, en in contact komen met de webshop blijkt onmogelijk.
Waardeloze service!
Ordred two springs for xbox one controller.
Came in a different size and didn't fit (they were smaller). I wrote them, they asked me for proof and when I send it to them they stopped replying my messages.
Avoid shopping this place if you don't wanna lose money. I wanted to buy more things from them but not now.
I ordered some parts to fix an Xbox controller on March 28th, 2020 and I waited a month to get the parts, but they never came.
I reached out XQ Gaming and they responded that very unprofessionally by requiring that I send them an email with the following statement before they will attempt to send me a replacement order:
"It was my own fault the package has not arrived yet due to is being lost or delayed significantly and don't want to wait any longer, and did not care about checking the terms and condition, and I will at least think about checking such terms and conditions when I order anything online at any store."
As far as I'm concerned, their customer service skills need to improve. I'm not looking to play games with them or be treated like a child. I will not be purchasing from XQ Gaming anymore as it's a waste of money.
Review: XQGamings customer service is the worst possible!
XQGaming is not to be trusted.
Purchased two shells, stick kits and buttons for PS4 controllers. None of the shells fitted, both would need modification to fit properly. Not mentioned at all on their website.
Agreed on returning the parts for a refund. Parts were test fitted and was in my possession for 8 days. After XQ Gaming got parts in return they claimed they were worn. There were marks on them, but if the quality was so poor i would RMA the parts due to poor quality. I filed a quality issue but they nerver even bothered to answer me.
XQ Gaming never got back to me after that, not with a single word. I sent them friendly reminders before i realized my funds are lost and XQ Gaming is a fraudulent, unserious company. Stay away, find another supplier.
XQ Gaming is a platform dedicated to the gaming and esports industry, providing a comprehensive space for gamers, developers, and enthusiasts to connect and engage. The company focuses on offering a variety of services including game reviews, community forums, and esports event coverage, catering to both casual gamers and competitive players alike.
Targeting a diverse audience, XQ Gaming serves individuals looking for insights into the latest games, trends, and esports tournaments. The platform aims to create a collaborative environment where users can share their experiences, opinions, and strategies, fostering a community centered around gaming culture. With a user-friendly interface and a commitment to delivering reliable content, XQ Gaming positions itself as a valuable resource in the rapidly evolving gaming landscape.