A Trustworthy company.
I have used the company many times and have always found them to be reliable and trustworthy,
4.8
Excellent
999 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Zest Car Rental is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
β¨
Based on reviews, created with AISee what reviewers are saying
Great customer service
Great customer service, good price on a Hertz car and a brand new vehicle. Easy collection and drop off in Dublin. Will definitely use Zest again.
Great customer support
The booking process was intuitive and customer support when I had a query over return of the security deposit was prompt and friendly. The local rental company Fontana that Zest use in Cyprus was excellent.
I always use Zest for my car rentalβ¦
I always use Zest for my car rental bookings as they are so helpful if you do happen to have queries or issues occur. I needed a late change of dates as my husband suffered an injury and needed an operation but this was all dealt swiftly and with a refund for unused dates. I also always use Centauro cars in Alicante airport via Zest as the cars are always really good.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
www.zestcarrental.com
All reviews
999 total β’ Write a review
Showing 1 - 10 of 995 reviews
ST
Easy process
Easy process. Booked it while waiting for the flight to Greece. All done in 5 minutes, car arrived in Rhodes at our hotel the next day after we arrived. The car was exactly what we wanted, and the local agent made it very easy and spoke perfect English - it's nice to use a service that just works!
Date of experience: July 11, 2025
DB
This was the first time that I haveβ¦
This was the first time that I have used Zest for renting a car and I found them to be very reasonable in terms of cost and extremely helpful. The hire car was good and I wasnβt pestered into buying extra insurance like I have done with other cheaper companies which ends up costing me a lot more. I would have absolutely no hesitation in recommending and using Zest in the future.
Date of experience: July 11, 2025
NH
Very impressed with the serviceβ¦
Very impressed with the service provided by Zest from start to finish. Excellent communication throughout. Great pick up and drop off arrangements despite dropping off at another location. No need for off airport shuttle - all dealt with at terminal. Would definitely use Zest again. Recommended.
Date of experience: July 11, 2025
MR
5 star service from Zest
I had an issue with the car rental company at the location. However, I called zest and was speaking to someone within minutes, they even spoke to the man on the desk for me to try and solve the issue. Zest said they would keep a log of the issue and follow up with me on my return from holiday. True to their word the day after I got home I had an email from them. The issue I had wasnβt with zest, they did everything right and knowing that someone will pick up the phone when needed is a huge relief. I will know always use zest for my car rentals. The last thing you need on holiday is extra stress so I know booking with them will be one last thing to worry about.
Date of experience: July 11, 2025
A
AndyB
US
Couldn't be happier with Zest, excellent all round.
We found out about Zest after reading good things about them in Which? It was also reassuring to read so many positive customer reviews on Trustpilot, to which we'd like to add our own. For the price we paid, we can only be delighted with every aspect of the service we received from Zest. Through Europcar at Marseille airport, we were allocated a pristine, nearly-new Renault Clio full of nice features such as Air-con, Android Auto, cruise control, etc. Another big tick for Zest was the affordable and honest top-up Collision Damage Waiver insurance they offered. This really set Zest apart IMHO as the top-up insurance offered by other companies we looked at was either too expensive or it was misleading in terms of what it covered. Communications leading up to the rental were excellent, have no hesitation in recommending to others. Glad to have found Zest, will save a lot of time in the future when looking for holiday car rental.
Date of experience: July 10, 2025
TS
Flawed Zest service only as good as its "trusted partners"
Our previously trusted car hire broker service, Zest Car Rental, is only as good as its weakest providers. Do your own research as, in the case of Green Motion, it is leading its customers to the door of this poorly-rated and unscrupulous provider. Upon our arrival at Green Motion's Rhodes branch - a few miles from Rhodes Airport - myself and my brother-in-law (at separate desks, with separate staff) were told that the all-inclusive, comprehensive cover provided by Zest (including its optional top up cover) would not provide any cover in Rhodes. Without a cursory glance at the Zest Rental document we were both told "We can cancel you booking, and you can walk away, or you can take our insurance". With a family group of 13 - including children aged 6, 8 and 12 - stood on the pavement outside, with no where to go after their delayed five-hour flight we had little choice. The cost of Green Motion's cover? Over Β£400, almost doubling the cost of our initial rental of a car and nine-seat people carrier. Plus, Β£100 deposits on each vehicle. Reasoning that we would take the matter up with Zest when we returned to the UK, we were shown to two vehicles in very poor condition. Dirty, dented and downright dangerous. The people carrier, a high mileage Opel Vivaro, had no functioning air con. The "Hyundai i30 or equivalent" was a high-milage Vauxhall Astra with a faulty drivers' seatbelt, which would not retract, hanging limply over my torso. The Green Motion operative told me "It is fine" as he attempted top feed the belt into the car's B-pillar with his fingers. However, after arguing that it was extremely unsafe, and the Vivaro unsuitable for a family to use in a hot climate for a week, we were swapped into other vehicles. The paperwork was hurriedly amended in biro for the car, with no such effort made for the van. Was this legal? Would we be insured? We weren't sure. The vehicles we were moved into were two more high-milage examples (How is Green Motion green?); a Renault Megane Estate with doors which only occasionally locked (it turned out) and a Ford Transit. Both, thankfully, worked fine during our trip. However, we spent our Rhodes holiday anxious about being ripped off for over Β£400 and about what the Green Motion staff might have in store for us on our return. Thankfully, despite being wholly dismissive of us on our return - striding away from us as we spoke to them and offering no assurance about the return of the deposits - we got our deposits back... Just the Β£400-odd pounds down then. I did take my case up with Zest when we got home. However, it wholly took the word of Green Motion when it responded that "the customer chose to receive full insurance directly with us". Are they mad?! When we went to Rhodes knowing Zest provided full cover?! Zest Car Rental, as such, offered zero support, thus ending my 10-plus years as a loyal customer and any trust I placed in it. In short, Zest had led me to the door of a provider which (I later discovered) has almost 30,000 reviews on TrustPilot, 33% of which are one-star rated. On the Zest website, it claims 3.94-stars. In short, book with Zest and you are as vulnerable as anyone to the immoral sales practices of car hire hire providers once you are overseas, with family, after a long flight, with nowhere else to turn. As such, Zest's "car rental you can trust", all-inclusive USP is a nonsense.
Date of experience: July 10, 2025
RR
Roger Riggs
US
You have tried the rest NOW USE THEβ¦
You have tried the rest NOW USE THE BEST 7 STAR NOT 5 SERVCIE EVERY TIME
Date of experience: July 10, 2025
BC
Great experience with Zest
Great experience with Zest. Makes a huge difference to be able to pay a small amount for a top-up insurance and have zero excess and not have to worry about being conned by car hire companies. Will always use Zest for my car hire bookings moving forward
Date of experience: July 10, 2025
JC
Completely honest.
Completely honest and trustworthy company which is a delight to deal with.
Date of experience: July 10, 2025
The CrowdTrust Experienceβ
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.