Website problems
Helping, request information for solving the problem. Anyway very good service
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Xara
Reviews 45•
3.9
Fashion & Clothing3.9
Great
45 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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3.9
Great
45 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Xara has mixed reviews from customers. Customers particularly appreciate service and excellent support, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Ich drehe mich seit über 1 Jahr im…
Ich drehe mich seit über 1 Jahr im Kreis mit den Problemen von dem WebDesigner von Xara. Ich kann mittlerweile ziemlich gut dokumentieren, dass bekannte Probleme entweder nicht angegangen werden, oder wegen fehlender Kompetenz nicht gelöst werden können. Zu den Fakten: Google hat den Interaction to Next Paint (INP) als Ranking-Faktor offiziell am 12. März 2024 eingeführt und schon 6 Monate zuvor bekannt gegeben. Anbieter wie Wordpress und Co. haben dieses Problem mit einem Plugin lösen können. Man muß verstehen, das wenn man in der Homepage Branche überleben will, die Optimierung für den INP überlebenswichtig ist. Ist der INP zu langsam, denn schlägt der Google Page Speed fehl und man verliert Ranking. Meine Projekte waren ALLE auf der ersten Seite bei Google. Erst nach dem 12. März 2024 gingen meine Projekte plötzlich ohne ersichtlichen Grund in den Keller, weil der Pagespeed, insbesondere der INP zu lange dauert. Dabei handelt es sich um Scripte wie roe.js die NICHT zurück gesetzt werden können. Ich hatte sogar eine Firma extra für Pagespeed beauftragen wollen. Aber die haben abgelehnt, weil sie zu viele negative Erfahrungen mit den uploads von Xara gemacht haben. Wer also von seiner Website finanziell abhängig ist, für den ist der Web Designer von Xara auf keinen Fall zu empfehlen. Seit Wochen nun werde ich mit fingierten Aktionen die angeblich den INP verbessern sollen, hingehalten. Zu doof aber auch, das ich mit dem Div Tool von Google Chrom umgehen kann und ganz klar zeigen kann, das angebliche Verbesserungen, in Wahrheit keine Verbesserungen sind. Auch gibt es noch weitere Probleme mit dieser Software. So können von manchen Templates nicht der viewport gelesen werden, obwohl der viewport eigentlich im Quellcode zu sehen ist. Dies allein führt zu einigen Folgefehlern, wie angeblich zu kleine Schrift usw. Dieses Problem benannte ich vor 1,5 Jahren und damals sagte man mir, das es kurznah über ein neues update behoben sein würde. Vor wenigen Wochen benannte ich das Problem erneut und es heißt: "Es gibt momentan noch keine Lösung dafür." Was soll man da noch sagen?
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Einfach nur gut!
Nach kurzer Zeit war eine einfache Arbeit mit dem Webdesigner möglich. Ein umfangreiches Programm, das natürlich etwas Einarbeitung benötigt, aber perfekt funktioniert. Das beste jedoch ist der Service. Meine Erfahrungen damit sind absolut Spitze. Natürlich darf man nicht denken, dass man ein solches Programm geschenkt bekommt, aber es ist auf jeden Fall seinen Preis wert. Einen Dank noch an den Support in Person von Frau Serena
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Subscription rip off
I’ve been using Xara software for years when it was on disc. Last year I signed up for the “subscription” and barely used it. All of a sudden I got an email saying subscription was renewed with no previous email giving me a warning it was renewing so I could make the choice to cancel it. So I cancelled it and contacted them asking for a refund. They said no! I feel like I’ve been ripped off! The price even was way up from the previous year!!! Not impressed with such poor customer service!
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www.xara.comAll reviews
45 total • Write a review
Showing 1 - 20 of 41 reviews
AH
Outstanding Support from Matt and the Xara Team!
I had a challenge with creating a marquee scrolling text and icons for a client’s website, and Matt and his design team at Xara went above and beyond to help me. Not only did they provide clear guidance, but they also sent me a working .xar file that I could easily integrate into the site. The level of support was truly exceptional—quick, professional, and incredibly helpful. This kind of customer service is rare, and I truly appreciate the effort they put in to ensure I had a solution. If you’re considering Xara, know that their support team is second to none. Highly recommended!
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HK
Sehr gute Software
Die Software ist sehr gut. Man braucht allerdings, so wie ich, als Anfänger einige Zeit zum Erlernen des Programms. Aber jetzt funktioniert alles bestens. Auch der Support ist OK.
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GK
ich bin von der software sehr…
ich bin von der software sehr enttäuscht, gerade was Websitenerstellung betrifft. Da war das Programm NOF15 im Jahre 2015 (leider nach 2016 nicht mehr weiter entwickelt) vor 9 jahren schon leistungsfähiger als das derzeitige Xaradesigner, Ich habe von meinem gesetzlich zustehenden Widerrufsrecht Gebrauch gemacht
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IS
I'm using Xara from version 1.2
I'm using Xara from version 1.2, from 1998, which was then running on an AMD K6 II computer. Now I use this fast and productive software daily. In 2001 I founded a graphics and digital design club for children, who exclusively used this software due to its simple and intuitive interface. I hope that Xara will keep the good price / quality ratio in the future.
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JE
I have years using xara website…
I have years using xara website designer and I’m very happy…!!!
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PW
Matt was Superb
Matt was superb. A trifling problem with an email account change that had me confused but was fixed very quickly.
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GZ
Probleme mit der Aktivierung nach Neuinstallation
Ich hatte ein Problem mit der Aktivierung nach Neuinstallation meines Webdesigners. Sehr schnelle Reaktion vom Support und trotz Wochenende und Feiertag rasche und unkomplizierte Beseitigung des Problems.
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J
Websites/Newsletters/PERFECT Software
I have been using Xara Pro Design for a few years now. The software is fantastic, it has allowed me to build websites, upload them, and change them whenever necessary. For me not only does Xara give me the capability of building the websites, it's incredible tools and layout functions are easier, (than the better known word processing software) faster and allow me to prepare a complex newsletter without clashes of image over text. No need for wrap around functions, you can actually just literally drop an image in and move things around. And when my lack of knowledge on how things work breaks down (because invariably it is always something I did) the customer support is via live chat and solutions are found quickly. Even when it was an issue with a browser there was no hesitation in assisting. 10/10 easily the most versatile, unique and inventive software I've ever used. HIGHLY recommend.
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DG
My recent experience with Xara tech…
My recent experience with Xara tech support has been nothing but excellent. The response was within a couple of hours and in some cases within minutes. The support person proactively solved my problem as soon as the problem was defined. The problem was with my account, not the software itself, which is a workhorse. I've never had any problem with the software.
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BT
Excellent customer service experience
I've been a loyal Xara customer starting when the need to provide responsive website designs sent me looking for tools to handle the job. Starting with Web Designer, and graduating to Designer Pro X, The well-rounded package, providing powerful tools for web design, image editing and document design has served my needs well for years. Xara has always provided me with excellent support. My most recent experience involved questions regarding streaming video to the pasteboard layer. Matt and the team provided me with the required code in timely and friendly fashion. Thanks Xara.
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SH
Support forces long time customer to drop Xara (i.e., switch to a competitor)
I've owned a fully paid license for Xara X for many years. I changed computers and tried to get a new download link. Xara technical support referred me to Magix technical support, since I was not looking to buy new software. Despite providing my serial number and activation key, Magix Tech Support claimed they don't have a record of my email (although my email predates my using Xara) and referred me back to Xara. Despite copying both contacts, neither organization recognized the problem or had any interest in keeping the customer. I'm forced to move off Xara. Looking at a trial copy of Affinity Designer.
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PK
Xara Web Designer Pro has to be the…
Xara Web Designer Pro has to be the worst piece of software I have EVER had the misfortune to try and use. Buggy doesn't do justice to it. It is truly dreadful Matt. I do acknowledge the very good support you have provided over time and it is appreciated. Sadly my experiences of the product do not match your support. I also appreciate I have an older version (sadly no longer with the additional resources!) but am very reluctant to invest in a newer version given my overall experience.
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Ft
Mit Xara Designer Pro+ lässt sich eine…
Mit Xara Designer Pro+ lässt sich eine website intuitiv und ansprechend gestalten. Und wenn es mal Probleme gibt, erhält man sehr schnell und sehr freundliche Unterstützung! Vielen Dank, das ist bei manch einer anderen Software nicht immer selbstverständlich; )
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OI
Xara helpdesk and support are not…
Xara helpdesk and support are not responding. They do not refund the money Cancelling the subscription is very confusing You cannot remove your credit card They designed the cancellation of the subscription so that after canceling it, it is extended for another year and a fee is charged for it I am not interested in apologies and idiotic explanations on Trustpilot Please refund the money
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DY
technischer Support funktioniert einwandfrei
technischer Support funktioniert schnell und reibungslos. Vielen Dank für eure fabelhafte Unterstützung
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DM
Long term member
I have been a Xara customer for over 15 years now. I love the Xara policy to continue to make improvements sorting out problem issues and to bring on board great new features giving its customers additional tools to further enhance what can be done differently in the web and social media platforms. The response to questions and help I've requested are responded to immediately and politely. I congratulate the Xara team on its acheivements and I'm proud to be a customer.
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