XA
Xara
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Support forces long time customer to drop Xara (i.e., switch to a competitor)
I've owned a fully paid license for Xara X for many years. I changed computers and tried to get a new download link. Xara technical support referred me to Magix technical support, since I was not looking to buy new software. Despite providing my serial number and activation key, Magix Tech Support claimed they don't have a record of my email (although my email predates my using Xara) and referred me back to Xara. Despite copying both contacts, neither organization recognized the problem or had any interest in keeping the customer. I'm forced to move off Xara. Looking at a trial copy of Affinity Designer.