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WorldSoccerShop has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
I placed an order however the order was cancelled. I received a email starting it would just be pending until the order was processed. Then I get a email they cancelled my order!! But they took my money ! Order number 0432725113!! If anybody can reach out to me I would highly appreciate it !
The customer service team was very helpful! My package was stuck at FEDEX for well over a week and fedex was not helping and a dumpster fire to deal with. After contacting World Soccer Shop, they overnighted another shipment to me which was very much appreciated! I would certainly continue using them for future orders. My only recommendation is find another shipping service because FedEX is horrible!!!
Legit online store. Orders arrived on time. My orders qualified for a 2 day express shipping. Ordered Saturday, arrived Wednesday.
Wacht al 2 weken op mijn bestelling Ik verwacht niet dat ie nog binnenkomt. ZKFG746 0220314573980265 GLOBALWEAR xui-31661561 Excuus het is soccershopworld
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www.worldsoccershop.com100 total • Write a review
This is a joke of a company!!! Customer service just sends you in circles repeatedly and you are stuck with your purchase reguardless of wether or not you want to return it. Bought this shirt under the impression it was as advertised, it is NOT! It is a much lighter green then shown in the pictures and the worse part is it's a SLIM FIT which was not made clear at any point. This won't even fit my son who is 14, 110 lbs and 5'9. This is a joke. Dont buy this unless you are anorexic, and even then it will be much 2 small. To top it all off, they removed my review from their website so people wouldn't know how bad they are.
have not received order. Company does not return calls or reply back to emails. Will dispute charges. invoice number 0001687. invoice for order 13343 order placed July 2, 2024
Order placed for Spain Away Authentic Shirt (order number 0430286588) and promised that the item will be posted out within the day committed which is yesterday. Deadline missed and email to customer service and keep mentioned will send out with 2 business day. Very disappointed with WSS which I still give it a shot and maybe I am wronged…
Great discounts and all items came on time with the tracking number given timely. Great service
Terrible customer service. Waited 3 months for my son’s jersey to get shipped out, when it arrived the number on the back was an adult size number not a kids number, it basically covered the whole back of the jersey. World soccer shop didn’t acknowledge this and said that it’s how it is despite me showing them examples of what it should of looked like, then they said I purchased the item more than 60 days and they cant do anything. Absolute joke! Of course it was purchased more than 60 days ago it took them over 90 days to ship it. Useless customer service. Don’t shop here!!!
Ordered a $200+ Mystery cleat box. Received a Puma King Platinum 21. A 3 year old cleat that retailed for $199.99 and valued around $100 right now. Called in to customer service today and told them that the $199.99 cleat I received should have been in the $150-200 cleat box instead of $200+. Manager came on, i explained to him everything, and he told me nope this is correct. I told the manager that as a consumer, we would feel ripped off getting a 3 year old cleat that is selling for $100 right now. but Manager insists that $199.99 = $200+ so consumer would not feel ripped off. We argued about how I believe 199.99 is literally not $200+ and it is considered false advertisement but he said he only cares about his belief which is that 199.99 = 200. and will offer me a 1 cent refund. The very first customer service agent I contacted via email offered a $15 gift card but the manager today said "I will not give you anything". I only asked for a better gift card value to match the amount I overpaid so I can use it to buy something else in the future as a repeat customer. This manager is unprofessional, arrogant, and most importantly unempathetic. I believe he needs to be retrained on customer service because he obviously does not care about the lifetime value of a customer. I told him I will be posting this experience on social media and he said go ahead and that the call is recorded. I'm not sure how that's relevant but you guys can definitely use it for training purposes. He can stand his ground on his beliefs which is fine but this is definitely not the way to speak to a customer. Update for David : Order #: 0429699250 The supervisor of customer service and care called me and provided a $15 refund. I've also provided her the date and time of my interaction with the manager. I'm not sure if you guys will contact him and listen to the call recording but I think we can consider this matter resolved. thank you for your help
i ordered a pair of women’s size 5.5 Nike Zoom Mercurial Superfly 9 Pro FG cleats for my daughter. world soccer sent me size 4 cleats. i have pictures of the tag with the size clearly showing size 4, and a picture beside a real size 5.5 nike cleat(my daughters current cleats) and they WONT take them back because of a no return policy for international shipping. THEY SHIPPED ME THE WRONG CLEATS! i will never order again from this place, nor will i stop telling everyone to not shop here until i get my order refunded. this is ridiculous.
Order was placed on hold because an item was out of stock, despite being listed as in stock at the time of purchase. I was never contacted about the delay. Later another delay for a different issue that I remedied immediately. Again, no response whatsoever. I think this place is a shack out in the middle of nowhere which must have 2-3 people working there. That's the only excuse for such TERRIBLE CUSTOMER SERVICE! Do yourself a favor and stay away from this place.
