Absolutely disgusting service
Absolutely disgusting service. Don't transfer your money until there ready. don't recommend.

Wolves Credit Union, operating through its website www.wccul.co.uk, is a financial cooperative dedicated to providing fair and accessible financial services to individuals and communities in Wolverhampton. With a commitment to the credit union movement, the company focuses on empowering its members by offering a range of services, including savings accounts and affordable loans, designed to enhance financial resilience and support personal financial goals. The target market for Wolves Credit Union includes local residents and employees who seek to manage their finances more effectively. By promoting savings and providing fair loan options, the credit union aims to assist members at various stages of their financial journeys while fostering a sense of community and cooperation. With additional features such as online banking, Wolves Credit Union emphasizes convenience and accessibility in managing personal finances.
Wolves Credit Union receives mixed feedback from customers, with both praise and criticism present. Positive notes frequently include credit, credit union, union, help.
Critical feedback often cites service, then, company, needs. Overall sentiment is balanced at 3.3 stars based on 12 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 12 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 5.0 | 2 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 12 most recent reviews.
“Staff are very professional and polite good customer service and freindly, they were happy to assist me even when I w...”
“Absolutely disgusting service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | — | 12 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Wolves Credit Union is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.0).
12 reviews of Wolves Credit Union. Filter by what matters to you.
Absolutely disgusting service. Don't transfer your money until there ready. don't recommend.
Definitely a 1 star from me. I’ve been waiting for a call from credit union all day. I’ve spoke Antoinette now numerous occasions. Firstly I spoke to her about my loan which she said she would ring me within 30 mins with a decision if she was gonna give me a loan, which then took about 3/4 hours. Then she said she couldn’t give it as I have somethings on my credit file (so they clearly can make an decision) then I asked if they could delay at-least an month payment as it’s coming to Christmas she said then she has forwarded it to the relevant team and would ring me after 11. Still awaiting for this call. Also to add I did ask her to transfer money from my mandatory to my regular shares and she still hasn’t done it. Then to top it off I did explain my loan is automatically taken from My child benefit and I have never missed a payment,and still declined me Ps there is not any financial support here (Been with them for 7 years by the way)
The service offered by these people is simply ridiculous,I advise everyone not to keep getting loans from this place as you going to be stuck with them for the rest of your life,what's the point.Phone line doesn't get answered or they pick and choose when to answer which is just a mere joke.Might as well have phone line disconnected as you don't need it for customers
Quick answers to the questions people ask most.
Yes, Wolves Credit Union is a legitimate company with numerous verified reviews. Customers have shared both positive and negative experiences, with an overall rating that reflects their service quality.
No, Wolves Credit Union is not a scam. While some customers have reported poor service, others highlight exceptional customer support, indicating varied experiences among clients.
Wolves Credit Union provides various financial services including loans, savings accounts, and assistance with external bank transfers, as noted in customer reviews.
Wolves Credit Union accepts various payment methods for their services, allowing for convenient transactions as mentioned in customer feedback.
Wolves Credit Union appears to address customer complaints actively, with staff members like Antoinette noted for their professionalism and willingness to assist, even in challenging situations.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 58% of recent reviews are 4–5★ and 42% are 1–2★.
Company deserves no stars needs closing down or all the staff need sacking. Deb is the rudest person I have come across at this company they have signs in there office stating no verbal abuse or shouting will be tolerated to staff but it's okay for there staff to be rude to you. The new manager antionette is crap she ain't got a clue and needs to be trained properly what a manager is. Place needs shutting down. Used to help people but something has changed denying customers loans for stupid reasons especially when. People have never missed a payment. Company is a scam!!!!!
Wolves Credit Union, operating through its website www.wccul.co.uk, is a financial cooperative dedicated to providing fair and accessible financial services to individuals and communities in Wolverhampton. With a commitment to the credit union movement, the company focuses on empowering its members by offering a range of services, including savings accounts and affordable loans, designed to enhance financial resilience and support personal financial goals. The target market for Wolves Credit Union includes local residents and employees who seek to manage their finances more effectively. By promoting savings and providing fair loan options, the credit union aims to assist members at various stages of their financial journeys while fostering a sense of community and cooperation. With additional features such as online banking, Wolves Credit Union emphasizes convenience and accessibility in managing personal finances.
This profile hasn't been claimed by the business owner.