It was wonderful experiences working…
It was wonderful experiences working with Victor Michael. They are so helpful also responds very quickly. I am really pleased having my property from them.
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4.8
Excellent
596 reviews
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Review summary
Victor Michael Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
My Honest Review
Having flagged my honest review, This is a rewrite to show what I endured in the hands of Victor Michael. Victor Michael displayed a series of dishonest behaviors you really need to be aware of before getting into business with them. It all started with Piyush, who showed us an apartment. While being fully aware that the last tenant moved out because of the high cost of heating the flat due to the single glazed window, Piyush told us that the apartment actually has very low electric bill due to the solar panel that are on the roof. I believed him as I couldn't really climb up to the roof to confirm. By the time I realized this deceit , it was already too late and that was how we ended up in a constantly cold apartment. Once you turn on the heater, the smart meter shows consumption at up to £4 per hour. At 12 hrs per day and 30 days per month, you'll be looking at about £1,500 in electric bill monthly during cold months. Piyush did not show any remorse for this misleading information as he claimed that he did tell me about this fictitious solar system but that the property was never advertised on that basis. Very convenient. Then you move onto Kelly, who other reviewers have described as rude. She denies every conversation minutes after you get off the phone with her. She was quite a bully. And was constantly trying to access our apartment while we were out. And when I refused, she would threaten me with some charges that would be put to me if I didn't let them into the apartment. Kelly booked an engineer's visit and we agreed on the date, on the agreed day, Kelly contacted me and said she had to cancel the visit and that it would need to be done the next day, I explained that I can't take 2 consecutive days off, and that was when she tried to intimidate me, she claimed that my contract states that they need to give me 24hrs notice to access the apartment, a had to explain that it doesn't give her the right to issue multiple 24hr notices and expect me to sit at home everyday in order to honor the 24hr notice agreement. She left the stairway of the apartment in a very horrible and dirty state and I had to make several requests before she sent a cleaner to clean the stairway. Her explanation was that it wasn't yet due for a clean. The stair way had not been cleaned for about 3 months at that point. We suffered from giant spider infestation, and despite all my pleading for a fumigation of the compound, Kelly refused and we had to endure living with the spiders as all our efforts to eliminate them were futile because the ones outside would just come back inside after a short while. The giant spiders were crawling out of everywhere, toilet, kitchen , shower, and light fixture. My 8 yr old daughter would constantly run into our room at night as she was having nightmares about the spiders. And when we moved out, Kelly cooked up a series of false claims in order to withhold our deposit. All her claims were found to be false and untrue. Such behavior should neither be endured nor experienced by any tenant. I wish someone had told me about these agents before I got into a contract with them. We had a horrible experience renting from Victor Michael and it turned out to be very expensive as we bought furniture for the apartment that we didn't need as we moved into one of our properties. I hope this review helps someone, I hope landlords can read this and think twice before giving Victor Michael their properties to manage. You know them now. You're informed
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I’m very excited to moving out of my…
I’m very excited to moving out of my new apartment which I got with the help of team Victor Michael that I can say no1 estate agent team in the east London . And specifically thanks to Dora and Piyush the help me with everything I’m very happy to see them .
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We were first time buyers
We were first time buyers. Piyush handled our case and he was really good. Hands on with everything. We started the process in January and completion was in March. Definitely recommend Victor Michael.
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www.victormichael.com
All reviews
596 total • Write a review
Showing 161 - 170 of 592 reviews
MK
Excellent Service by Victor Michael
Excellent Service, we’ve been with VM for over 5 years, professional letting, marketing and rent collection services for our property. Abu Choudhury has been a superb branch manager for us since 2015, always helpful, offering advice and dealing promptly with any issues. More than happy to recommend to fellow landlords, as I’ve used both the full management and rent collection over the years.
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R
Excellent service
This is the first time I've used Piyush & The team to rent my flat in Manor Park. The service was consistently excellent. They took on responsibility for arranging all the documents and checks I required to rent the flat. They also arrange building work on my behalf. All of this really helped in taking the hassle out of renting the property. Also, they gave me regular feedback and quickly found me good tenants. I would highly recommend and will be using them for all of my properties in East London.
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oa
I had the luck to be working with…
I had the luck to be working with Piyush which really helped us to go through all process and assisted us with unexpected matters. Always came back to us in time and chased for updates on our case. Highly recomanded.
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N
We had a fantastic service from Narvir…
We had a fantastic service from Narvir during our recent sale and purchase transactions. Narvir has a great knowledge of the real estate business and was guiding us through the process from start to finish, reassuring and providing advice when needed. We would highly recommend the agency and Narvir in particular.
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H
I would highly recommend Narvir
I would highly recommend Narvir. He communicated well and kept us up-to-date throughout the sale. As first time buyers, we were a bit anxious about the whole process. But Narvir gave us fantastic support and helped answer any questions and concerns that we had. The result was a smooth transition and now we can happily enjoy our new home.
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jc
Would recommend.
I had a really great experience with Jamil and Monica. From the first viewing with Jamil, my housemate and I instantly felt comfortable and like we could trust him based on his honest demeanour. He wasn't pushy at all when we said we needed more time to make a decision on if we wanted to rent out the house we had viewed with him and when we agreed to let it out he was very communicative about the process and the steps going forward. Monica made sure that all of the documents were uploaded in time - everything was made easier with the use of an online signature software to go over contracts etc. Special thanks to Jamil for being patient with me for all the times I got caught in traffic on the way to meet him haha. We're very happy with the overall letting process - everything is above board and communication regarding who to contact regarding issues with the property/the inventory/the deposit scheme was very clear. I wouldn't hesitate to recommend Victor Michael to my friends.
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DG
Extremely reliable and fast service. Highly recommended.
Extremely reliable and fast service. Victoria has covered every single aspect in detail. Thank to her the whole due diligence process went extremely effective, avoiding costly errors. One of the best professionals I've ever dealt with.
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E
Wonderful Service
Aaron was an absolute star helping us through every stage of the renting process. As first time renters we were wary of being taken advantage of but everyone at Victor Michael was extremely helpful, particularly Aaron who walked us through each part slowly and clearly. Thanks so much all.
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S
Property management team are amazing!
I have already written a review on my initial experience with renting from Victor Michaels but I’ve come back with an update of more excellent service from the property management team! Ashley has been an Angel, she has been so understanding to how busy I am with work & has helped me so much. It seems that all the members of staff that I’ve had the pleasure to deal with, tend to go above and beyond for their tenants. Thanks so so much to Ashley for helping me to sort things out!
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