Over a year ago
I've used TID many times but my trip in May 2023 was the first time I needed to claim. I had two car accidents in a hired car, one not my fault and one my fault. On return of the car, I obtained a d... See more
I always buy insurance from TID, when travelling abroad. I needed to make a claim last time I travelled to Germany and I was amazed at how fast they responded! I would definitely recommend their customer service – it’s incredibly sympathetic and helpful!
I always buy a medical cover from Travel Insurance Direct (TID) whenever I travel out of town, but never had to make a claim until recently when I fell ill during a trip to Alaska. Although the claim was rather large, they covered it with no questions asked since I had kept all receipts for treatment received at the hospital. The TID staff was very helpful during the entire time. I’d recommend TID if you’re looking for an affordable insurer that will grant valid claims for medical expenses while traveling overseas.
Travel insurance direct made my journey peaceful. I recently lost my bag during my travel and Travel Insurance Direct provide me full support until my bag arrived. They payed for all my accessories like toothpastes soaps and dresses etc. Their staff was so caring that I cannot ignore their help for me in such a bad time.
Based on analysis of 49 reviews rated 1-2 stars for Travel Insurance Direct
“Service not okay”
“You would think cancellation cover would cover Jetstar cancelling your international flights and having to pay for ne...”
“I purchased travel insurance with TID to cover my yearly domestic and international travel, in case of any cancellati...”
“After waiting almost 3 months for a response on my claim I find out cancellation cover is next to worthless - it real...”
“I decided to go with them because they had competitive pricing, however I later learnt why they are a cheaper choice”
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Travel Insurance Direct (TID) is an award-winning digital travel insurance provider based in Australia, specializing in a range of travel insurance plans tailored to meet the diverse needs of travelers. The company offers four primary coverage options: Comprehensive, which provides extensive protection for international trips; The Basics, designed for essential coverage at a lower cost; Domestic Cover for trips within Australia; and Annual Multi-Trip for frequent travelers. TID aims to protect customers from unexpected costs that may arise during their travels, ensuring peace of mind whether they are embarking on an overseas adventure or a local getaway. The company is dedicated to delivering quality service and customer satisfaction, evidenced by multiple awards including the Customer Experience Initiative of the Year and recognition as Digital Travel Insurer of the Year. Travelers seeking reliable and comprehensive travel insurance can find tailored solutions through Travel Insurance Direct.
Travel Insurance Direct receives a mix of feedback from customers, with a significant number praising the ease of the claims process and the affordability of their policies. Many reviewers highlight their positive experiences, noting that claims are paid quickly and without hassle, which reinforces the company's reputation for reliability. However, a notable portion of consumers express frustration regarding coverage limitations, particularly concerning flight cancellations and the handling of claims related to unforeseen circumstances like illness or COVID-19. Complaints about poor customer service and delays in processing claims are also prevalent, with some customers feeling that the company does not honor its commitments.
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