Review summary

The Travel House is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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I am absolutely appalled by my…

I am absolutely appalled by my experience with The Travel House. This company is operating unethically and should be avoided at all costs. They accepted full payment for a booking but failed to issue any e-ticket or booking confirmation. Despite repeated follow-ups, there was no proactive communication from their side. When we finally managed to reach them, we were told the ticket had not been issued, despite the fact that payment had already been taken. To make matters worse, they have not provided any valid evidence of a refund. Every attempt to get a resolution has been met with evasive responses and a complete lack of accountability. This is not just poor service, this is outright fraudulent behaviour. No reputable travel company operates in this manner. I strongly urge others not to trust The Travel House under any circumstances. This has been a deeply frustrating and distressing experience.

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Fast response and reasonably priced air…

Fast response and reasonably priced air fares.

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A
Title: Fraudulent Travel Company – Beware of "The Travel House"

Title: Fraudulent Travel Company – Beware of "The Travel House" I was searching for affordable flights on different websites via Skyscanner, I received a call from someone claiming to be a travel agent from "The Travel House". They offered me a flight deal that was significantly cheaper than what I had seen online and asked me to make payment over the phone. Trusting their presentation, I provided my credit card details and was charged £1,556.92 on 29th July. Shortly after the payment was processed, the agent blocked my number and became completely uncontactable. I reached out to The Travel House, who confirmed there was no booking under my name and advised me to report the incident by email and dispute the charge with my credit card provider. The transaction on Credit card appeared as: THE TRAVEL HOUSE LTD WEST DRAYTON +44 208 145 0027 This is a serious complaint against The Travel House for misleading customers, taking payment under false pretenses, and then cutting all contact. I demand accountability and a full refund. This conduct is unacceptable and must be investigated immediately.

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My review is specially for Mr Russell which been very helpful during my booking every company should have a wonderful staff like him which make the company in hight level with customer satisfaction

Quick service and helpful staff

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Showing 51 - 60 of 996 reviews
PS

A really good fare

A really good fare, not apparently offered by other OTAs. The only reason for not giving 5 was the few hours delay before ticketing. Some OTA phone hours later to say it’s available for £xxx more, but the true 5star OTAs ticket the advertised fare within minutes. This OTA confirmed/ ticketed the offer fare but rather slowly, making me worry it might be another Crystal Travel. But it wasn’t, and so a 4 rating.

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EG

Flight

After a lot of back and forth finally got throught to them I didn't want hold luggage as I'm only going for 4 days.

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S

easy and quick

"When I started searching for flights on Kayak, I came across deals from The Travel House. Booking the tickets was easy and straightforward. I received a confirmation, and the next morning, when I checked my email, my tickets were there. Thank you very much, The Travel House!"

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c

Great experience

I had a good experience from booking to the customer service, everything was smooth and easy.

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XY

Not applicable

I have no comments and complaints about this matter

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MM

MISS SELLING TICKETS AT LOWER PRICES.

Be very very careful dealing with this company, I tried booking my ticket to dubai which was £500 less than other agents. They charged my card and then emailed to say they couldn't issue ticket because there was an issue with my card. Which wasn't possible as I have a black amex and when I looked at my online statement they had charged the card.

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RG

My flight was a great price

My flight was a great price, so took a chance with this agent and decided to book. It was an easy process and the site said it would take up to 24 hours to get my e-ticket. The ticket was emailed to me 10 hours later, and everything was correct and confirmed. I made two phone calls to them, one before booking, and one afterwards. Both agents were easy to talk to and answered my questions. Can’t fault them, and hopefully will book again with The Travel House.

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S

It’s my first time buying a flight…

It’s my first time buying a flight ticket and it’s been super fast

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ND

This is first time I'm booking with The…

This is first time I'm booking with The Travel House. The website is nicely layout for clearly display the iternary and also support is responding quicky for any questions and I got a ticket at cheaper price and ticket arrived in less than half an hour. Excellent service and competitive fairs. I'll recommend this travel agent with a slogan buy with confidence.

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cg

Flights

First time using this company and just booked my flight and great service so far

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