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HomeThe Fragrance Warehouse Reviews
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The Fragrance Warehouse Reviews

3.5232558139534884 out of 5 stars
3.5232558139534884 out of 5 stars
3.5
|Great|86 reviews

TrustScore

3.5
3.5232558139534884 out of 5 stars
Great
5 out of 5 stars
48
4 out of 5 stars
8
3 out of 5 stars
0
2 out of 5 stars
1
1 out of 5 stars
29
86 reviews in total

Review summary

The Fragrance Warehouse receives mixed reviews, with many customers praising the fast delivery and good product quality. Reviewers frequently highlight their satisfaction with the prompt shipping and the excellent prices offered on a variety of perfumes. However, a significant number of complaints arise regarding incorrect orders, with several customers reporting that they received the wrong perfume or damaged items. Issues with customer service are also noted, as some consumers express frustration over the lack of communication when trying to resolve these problems. While many people express a willingness to shop again due to positive experiences, the recurring issues with order accuracy and responsiveness detract from the overall experience. Overall, the sentiment leans positive, but the company needs to address its fulfillment and customer service challenges.

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Based on reviews, created with AI

See what reviewers are saying

Maria
MariaFeatured

3 months ago

1 out of 5 stars

La perla classic 8ml mini

I have just received my order from the fragance warehose 1 bottle of Paloma Picasso which is okay and two bottles of la perla classic 8ml mini Unfortunately both bottles of la perla classic have gone... See more

Debra Mahoney
Debra MahoneyFeatured

2 months ago

5 out of 5 stars

Easy to order

Easy to order and quick delivery

Andrew,Moran
Andrew,MoranFeatured

3 months ago

1 out of 5 stars

My product arrived smashed in the…

My product arrived smashed in the packaging. I informed the company who issued a returns label, I followed the instructions as provided and have heard nothing since. I was offered a repeat order and h... See more

MISSAUDREYBENJAMIN
MISSAUDREYBENJAMINFeatured

3 months ago

5 out of 5 stars

I am glad that you can get this…

I am glad that you can get this fragrance reminds me of the 80s

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Denise Thomas
Denise Thomas
1 reviews
6 months ago
5 out of 5 stars

Very satisfied

Was very happy with perfume that was ordered. Will buy again.

Helpful?
LESLEY ROGERS
LESLEY ROGERS
1 reviews
6 months ago
1 out of 5 stars

Still awaiting despatch 3 days after…

Still awaiting despatch 3 days after ordering

Helpful?
Cintia Spataro
Cintia Spataro
1 reviews
7 months ago
5 out of 5 stars

Although I wasn't happy with my…

Although I wasn't happy with my product. I had a great experience with the company - I would use this business if needed in the near future.

Helpful?
Ann
Ann
1 reviews
7 months ago
5 out of 5 stars

Very efficient fast delivery

Very efficient fast delivery. Everything well packed and safe.Loving my perfume Thankyou.

Helpful?
Bernadette Hartley
Bernadette Hartley
1 reviews
7 months ago
5 out of 5 stars

Quick delivery

Quick delivery

Helpful?
Ollie
Ollie
1 reviews
7 months ago
1 out of 5 stars

AVOID!!!

I ordered a Ted Baker Men’s Skinwear 100ml EDT expecting a genuine retail product, but received tester bottles clearly marked “not for resale.” This was never disclosed in the product description. After multiple emails, I received no refund or meaningful response. I’ve now had to escalate the issue to my bank to recover my money. Very disappointing experience — I’d strongly advise others to avoid.

Helpful?
MR Tomasz Krawczyk
MR Tomasz Krawczyk
1 reviews
7 months ago
5 out of 5 stars

Great:)))))

Great:)))))

Helpful?

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Corinne Jouffrey
Corinne Jouffrey
1 reviews
7 months ago
1 out of 5 stars

Experience desastreuse

Experience desastreuse . Commande fin fevrier 2025 . Livraison en France par Fedex qui n'a pas livré le bon relais colis . Bien evidemment j'ai été débité de mon parfum et des frais de douane (140€) . Et depuis mars aucun retour , aucune réponse , fedex me renvoit sur Perfume Warehouse qui brille par son silence ! Quelle bande d'incapables ....

Helpful?
Kelly-louise Dunbar
Kelly-louise Dunbar
1 reviews
8 months ago
1 out of 5 stars

Wrong perfume sent

Sent me the wrong perfume and I don't think it was a mistake. Don't expect to get what you order

Helpful?
David Mills
David Mills
1 reviews
8 months ago
5 out of 5 stars

Good service

Good service, product as described, arrived on time.

Helpful?
Not returning customer
Not returning customer
1 reviews
8 months ago
1 out of 5 stars

Do not order from here!

Do not order from here. Received testers instead of the real item. Returned using prepaid label and RM have not been able to deliver it back to them after 9 days...

Helpful?
michael wiggins
michael wiggins
1 reviews
9 months ago
5 out of 5 stars

Good value quick delivery will use again

Good value quick delivery will use again

Helpful?
Silvana M.
Silvana M.
1 reviews
9 months ago
5 out of 5 stars

Excellent service

Excellent service, quick delivery and a happy (and new) customer!

Helpful?
Stephen
Stephen
1 reviews
9 months ago
1 out of 5 stars

Don't waste your money!

Don't waste your money! I bought a tester . It had mucky fingerprints over the neck and all over bottle. The perfume isn't genuine and is obviously out of date.

Helpful?
Debbie M B
Debbie M B
1 reviews
9 months ago
5 out of 5 stars

Good price

Good price, speedy delivery

Helpful?
R Khan
R Khan
1 reviews
10 months ago
1 out of 5 stars

Awful customer service/will not be using this site again

Awful customer service. Scammers. Ordered two Victoria secrets body mists. Never received parcels, tracking did not work as possibly given a fake tracking number or one that did not exist. When emailed customer service team they said Royal Mail card was left, when emailed them back saying no card was left then they said they will contact me back and then several emails sent never received any reply or refund.

Helpful?
IAN
IAN
1 reviews
10 months ago
4 out of 5 stars

Excellent service

Excellent service quick delivery sadly not the fragrance i ordered but i like it all the same.

Helpful?
customer
customer
1 reviews
10 months ago
5 out of 5 stars

Super deals and fast delivery with…

Super deals and fast delivery with great communication

Helpful?
Tim Ball
Tim Ball
1 reviews
11 months ago
5 out of 5 stars

Brilliant experience

Ordered Chantilly by Dana for my mam for mother's Day, it was one of the 'tester' bottles and all I can say "excellent" fantastic price, in original box and well packed with a fast delivery...will definitely buy from the fragrance warehouse again. Definitely recommend from my experience

Helpful?
MCGINN, EDWARD
MCGINN, EDWARD
1 reviews
11 months ago
5 out of 5 stars

My favourite aftershave at a reasonable…

My favourite aftershave at a reasonable price....what's not to like.

Helpful?
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About The Fragrance Warehouse

The Fragrance Warehouse is a UK-based retailer specializing in a wide range of perfumes, aftershaves, and beauty products. The company aims to provide customers with access to the latest fragrances from renowned brands, ensuring that everyone can find a scent suitable for any occasion. Their product offerings include popular collections from designers such as Carolina Herrera, Valentino, and Ariana Grande, along with various testers for consumers to explore. Targeting fragrance enthusiasts and beauty consumers, The Fragrance Warehouse caters to individuals seeking quality products at competitive prices. The company's user-friendly website allows customers to browse and purchase items conveniently, reinforcing its commitment to providing a diverse selection of fragrances and cosmetics. By focusing on customer satisfaction and product variety, The Fragrance Warehouse positions itself as a go-to destination for those looking to enhance their personal scent collection.

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